3773 Results from /retail
Retired Member
Conduct risk is the latest buzzword in banking. Although there is no standard definition of conduct risk, it is now a regulatory requirement for UK financial services, and it broadly demands that organisations focus on fair customer outcomes and not just shareholder return. It means operating ethically and responsibly and having the customer’s inte...
11 September 2014 /regulation /retail
The VTM is a good solution for branch transformation, micro branches and flagship branches. If you read the result of surveys how the participating banks think about the future of branches then I see the VTM fitting quite well to their needs. Branch transformation: Banks like to reduce the staff but to enhance the service at the same moment. A VTM ...
05 September 2014 /retail
Balazs Fejes President Europe and APAC at EPAM Systems
Software is increasingly driving competitiveness in financial markets but have banks arrived at the party too late? The increased use of digital channels amongst consumers along with their changing needs and preferences has raised the bar on the levels of service that customers expect from their banks. Coupled with this, the numerous scandals that ...
01 September 2014 /retail
Steve D'Souza Business Development at Iress
“There can be no disparity in marriage like unsuitability of mind and purpose.” ― Charles Dickens, David Copperfield The Financial Conduct Authority (FCA) requires all wealth managers to demonstrate that they have taken reasonable steps to ensure that any personal recommendation is suitable for their client. This means they must have obtained e...
Is Crowdfunding helping women break through in technology? A report from VentureBeat shows that women create 65% of Kickstarter projects – yet only make up about 20% of tech founders in general. The report goes on to show that women start some of the most successful projects on Kickstarter. (citing Ouya and Miss Possible) The old cliché: Should b...
Penny Hembrow Global Lead, Financial Services at CGI
Digital consumerism is having a major impact on banking, and there is a widespread expectation of significant shifts in market share. Moreover, in the retail banking market, we are seeing a high propensity among consumers to switch banks. To not only maintain but expand their market share, leading banks are taking a step back and considering their...
27 August 2014 /retail
Bristol's buzzing for startups Bristolian business and entrepreneurs came together to hear from Basekit - the website building ex-startup - which has its roots in Bristol. Supported by Seedcamp in their growth - they came back to Bristol to lend some words of advice to budding talent. Financing is too slow; startups will beat banks Ryan Caldbeck ...
26 August 2014 /retail
With the expansion of easily accessible and convenient digital banking services - such as mobile and tablet banking, as well as online banking for personal computer platforms - bank customers are getting reluctant to visit bank branches, and prefer to conduct their daily banking activities online. As customers are spending less time in branches, ...
24 August 2014 /retail
Ketharaman Swaminathan Founder and CEO at GTM360 Marketing Solutions
In their diatribes about the underbanked, unbanked and financial inclusion, many fintech companies and members of the digerati threaten banks with the risk of losing customers to prepaid cards, P2P lending platforms, money transmitters, and other "neobanks". In their urge to dish out free, unsolicited advice, these self-appointed Saviors...
22 August 2014 /retail
"We're glad we're not the smartest people in the room" It's a little strange hearing these words come from a man with a masters degree in Automatics and Robotics. A man probably as comfortable with rule-based programming and natural-language parsing as I am with brushing my teeth. But Emilian Siemsia, CTO of Friendlyscore speaks genuinel...
21 August 2014 /retail
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