4465 Results from /regulation
Retired Member
What should RBS do first to clear up the mess left behind from the computer failure? Managing Customer Relationships Now I might be looking at this over critically through the eyes of a person who deals with best sales practice and account management sales methodology on a daily basis for Fintech companies but communication through mass media is
26 June 2012 /regulation Innovation in Financial Services
Elizabeth Lumley Global FinTech Commentator at Girl, Disrupted
I'm been thinking a lot about our fair Natalie lately. One thing you hear about, frequently, is that banks are hesitant to engage with social media because 'why would we open ourselves up to abuse from the public?' Some may see the fate of NewCastle, UK resident Natalie Westerman - whose unfortunate Twitter ID was @natwest - as evidence that it is ...
26 June 2012 /regulation /retail Social Banks
On-line services are critical to the brand experience and to fees and profits. So why are they increasingly failing? Because IT and customer workflows are increasingly complex. Virtual compute infrastructures combined with rapid application delivery combined with ever more dynamic and real-time business events has created a perfect storm for IT ...
25 June 2012 /regulation
Keith Bear Vice President, Financial Markets at IBM
Whilst Groucho and MiFID may not normally be associated in the same sentence, the proposed European Parliament amendment activity going on around MiFID II may make Groucho's observation that: 'Politics is the art of looking for trouble, finding it everywhere, diagnosing it incorrectly, and applying the wrong remedies" particularly apposite fo...
24 June 2012 /regulation /wholesale
As someone who has experience of socialising customer services for banks, I watched the fallout from the Natwest/RBS technical outage yesterday with great interest. In particular I was struck by how quickly and strongly the customers reacted on social channels. Natwest have a ticker on their homepage that shows recent customer comments from their...
22 June 2012 /regulation /retail Social Banks
Whether businesses like it or not cloud computing has crept into their infrastructures, in some cases under the radar of IT managers and is doing so via consumer technologies such as DropBox, SkyDrive and Oxygen, something which is turning cloud computing into a stealth-like technology. Many organisations have decided to taking a step back before ...
22 June 2012 /security /regulation
Kevin Yee Manager at OCBC Bank
Two days ago Finextra reported on the 'hacktivist' Reckz0r. In a nutshell, the hacker claimed initially to have hacked into Visa and Mastercard, and went on to leak hundreds of account info. No worries though, he is a nice grey hat who just wants to expose security frailties, so no card numbers are shown. Later, he explained that, no, it was some ...
21 June 2012 /security /regulation
Martin Bailey
Confidence is a powerful force. A lack of confidence can be devastating. Have enough confidence and you can achieve absolutely anything. All financial markets are underpinned by confidence. Currency relies on the fact that you have confidence in the issuing central bank. Banks rely on your belief that you can get your money back whenever you like. ...
19 June 2012 /security /regulation Innovation in Financial Services
Regulatory Updates Rima Consulting. The Board of Governors of the Federal Reserve System voted to publish final rules (June 7th, 2012) on market risk capital. For Banks with a high proportion of trading assets and liabilities, the final market risk capital rule prescribes methods for calculating the market risk capital requirement (Basel 2.5) for ...
19 June 2012 /regulation /wholesale Financial Services Regulation
In Part I of my Taking the Pain Out of Collection Claim Processing series, I described the importance of maximizing recoveries. In Part II I will describe how you can use collection agencies as a strategic resource to help you maximize recoveries. When you have an agency relationship that is built on close collaboration, there arise multiple op...
14 June 2012 /regulation
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