Voice recognition/speech verification

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Symphony and Google launch AI-based JV for phone calls

/regulation

Symphony and Google launch AI-based JV for phone calls

Regtech provider Symphony is drawing on the generative AI capabilities of Google to develop a service to ensure banks' voice calls are compliant.

SteelEye exploits AI to sniff-out market abuse

/crime

SteelEye exploits AI to sniff-out market abuse

Compliance technology and data analytics firm SteelEye is tackling market abuse and communications monitoring with new lexicon technology.

Cost of cybercrime to exceed $1trn in 2020

/security

Cost of cybercrime to exceed $1trn in 2020

The worldwide move to remote home working has contributed to a massive rise in cybercrime costs which are expected to top $1trn for the very first time this year.

Money 20/20: AI is now a must-have in financial services

/ai

Money 20/20: AI is now a must-have in financial services

Today, artificial intelligence is so much more than an experiment for financial services institutions: it is a true competitive differentiator that can help banks deliver hyper-personalised customer experience, improve decision-making and boost operational efficiency.

AI will drive productivity in the payments industry

/payments

AI will drive productivity in the payments industry

The payments industry is increasingly being exposed to the technological transformation that is occurring outside of the financial services sector. But is the space ready to drive productivity in payments with artificial intelligence?

Avoiding artificial stupidity

/ai

Avoiding artificial stupidity

While most financial applications of artificial intelligence have been in the customer service space, there are other areas that banks are working with to improve through implementation of innovation technology.

Dissecting AI hype and FOMO

/ai

Dissecting AI hype and FOMO

While artificial intelligence is transforming several industries, the financial sector has a lot to learn from specific case studies in non-banking areas such as health, travel and retail. To start at the beginning, despite the term AI having been bandied about with a number of different definitions, the actual definition is simple: technology that appears intelligent.

Build your own robot with speech tech from Tinkoff

/Voice recognition/speech verification

Build your own robot with speech tech from Tinkoff

Russia's Tinkoff Bank is to sell the proprietary speech recognition software behind its chatbot Oleg to corporate customers.

Money 20/20 Asia Q&A: ForgeRock’s Linden Dawson on identity services showstoppers

/security

Money 20/20 Asia Q&A: ForgeRock’s Linden Dawson on identity services showstoppers

Linden Dawson, APAC customer success manager at ForgeRock, took to the stage at Money 20/20 Asia in Singapore to discuss the evolution of biometric technologies and how industry players are forced to weigh up the security vs. convenience paradox. Following the panel session, Finextra caught up with Dawson to ask how identity initiatives are being implemented in Australia and Southeast Asia, with respect to cultural issues and data management.

The revolution of money is in the hands of the consumer – a Money 20/20 round-up

/payments

The revolution of money is in the hands of the consumer – a Money 20/20 round-up

For the seventh year running, Money 20/20 put on an impressive show in Las Vegas and welcomed thousands of innovators from the fintech and banking industries to learn about disruption and forge business connections.

Money 20/20 Day One: GDPR, AI and the art of conversation

/Voice recognition/speech verification

Money 20/20 Day One: GDPR, AI and the art of conversation

Banking innovators and fintech disruptors have once again descended upon the Las Vegas Strip for another jam-packed Money20/20 US event, a four-day jamboree exploring the revolution of money in all its forms.

Mizuho Securities picks NRI AI tech to slash time spent on compliance

/Voice recognition/speech verification

Mizuho Securities picks NRI AI tech to slash time spent on compliance

Mizuho Securities is using AI and voice recognition technology from Nomura Research Institute (NRI) to help monitor and analyse communications between its sales reps and investors.

Aussie banks unveil new fintech features

/Voice recognition/speech verification

Aussie banks unveil new fintech features

Two Australian banks unveiled updates to their banking services with ANZ Bank launching a voice-based identity service for mobile banking and National Australia Bank (NAB) debuting a chatbot for its business banking service.

Live: EBAday 2017, day two

/Voice recognition/speech verification

Live: EBAday 2017, day two

Payments professionals from across Europe are gathering in Dublin this week for EBAday 2017, hosted by the Euro Banking Association and Finextra. We're liveblogging events here.

Twins fool HSBC voice biometrics - BBC

/Voice recognition/speech verification

Twins fool HSBC voice biometrics - BBC

Voice recognition software launched last year by HSBC in order to speed up access for phone banking customers has been successfully bypassed by a BBC reporter and his non-identical twin brother.

US Bank trials voice biometric access to mobile app

/Voice recognition/speech verification

US Bank trials voice biometric access to mobile app

US Bank is piloting voice biometrics technology which allows customers to access their accounts by speaking into their mobile phones.

Barclays tunes into customer voiceprints

/Voice recognition/speech verification

Barclays tunes into customer voiceprints

Barclays Wealth and Investment Management in the UK is using voice biometric technology to verify the identity of customers as they converse with call centre agents over the telephone.

USAA to add Siri-like virtual assistant to mobile app

/Voice recognition/speech verification

USAA to add Siri-like virtual assistant to mobile app

Online army bank USAA is preparing to add a new speech-based virtual assistant developed by Nuance Communications to its mobile app.

Bank Negara Indonesia taps voice biometrics for password resets

/Voice recognition/speech verification

Bank Negara Indonesia taps voice biometrics for password resets

Tired of manually resetting forgotten staff passwords, Bank Negara Indonesia (BNI) has automated the process using biometric voice authentication technology.

Commerzbank signs for BT voice trading systems

/Voice recognition/speech verification

Commerzbank signs for BT voice trading systems

Germany's Commerzbank has inked a five year, multi-million euro contract with BT for the provision of managed services for its voice trading systems.

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