Transaction banking

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Banks must educate customers on cyber hygiene

/Transaction banking

Banks must educate customers on cyber hygiene

Jacky Fox, Director, Cyber Risk, Deloitte, talks about the large attack surface banks present to cybercriminals, the challenges of protecting legacy systems, the strong progress banks are making with better-tuned policies and procedures, and the need to educate customers and to concentrate cyber security spend on the interfaces those customers are using most often.

Customer experience top of mind for bank boards

/Transaction banking

Customer experience top of mind for bank boards

Bruno Cambounet, Vice President, Banking & Financial Services Solutions, Axway, talks about the interplay between open banking and PSD2, the challenges of liability and visibility in a real-time, open ecosystem, and the role of customer experience networks and platform economies.

Towards a payments platform that exploits cognitive

/Transaction banking

Towards a payments platform that exploits cognitive

Paul Hanily, Global Payments Offering Management Leader, and Gene Villeneuve, European WFS Fraud & Payments Sales Leader, IBM Watson Financial Services, talk about the potential for banks to reuse infrastructure to accelerate – and minimise the cost of – instant payments implementations, and the application of machine learning for real-time fraud detection and enable banks to deliver value-added services to their customers.

The next generation of virtual accounts

/Transaction banking

The next generation of virtual accounts

Jennifer Doherty, Global Head of Commercialisation, Liquidity & Investment Products, HSBC, outlines the drivers for increased use of virtual accounts, and explores the benefits they bring to both banks and corporates in a changing liquidity landscape.

Blockchain drives up trust in business networks

/Transaction banking

Blockchain drives up trust in business networks

John McLean, VP Blockchain Labs Services, IBM, talks about how close blockchain is to going mainstream in financial services, and how it can be deployed to transform complex, friction-heavy processes to deliver transparency and efficiency.

Corporates want everything simpler, faster, better

/Transaction banking

Corporates want everything simpler, faster, better

Lorraine Donnelly, Head of Global Liquidity and Cash Management, HSBC Ireland, talks about the impact of innovation in corporate banking, corporates’ desire for improved services, their interest in being part of the discussion between banks and fintechs, and their desire to find out how they can benefit from their banks’ investments in innovation.

The perfect marriage of bank and fintech

/Transaction banking

The perfect marriage of bank and fintech

Spiros Margaris, venture capitalist, advisor and founder of Margaris Advisory, talks at SAP Financial Services Forum about the importance of collaboration between banks and fintechs, and the need for banks to take aggressive steps to work with software providers and deliver the best solutions to move forward.

Virtual accounts enable new business models

/Transaction banking

Virtual accounts enable new business models

Tim Martin, Product Manager, Cashfac, and Jeremy Light, Managing Director, Accenture Payments, talk about the rise of virtual accounts, how they enable banks to meet corporates’ evolving and individual needs, and how, alongside other key developments such as PSD2, they underpin exciting new business models.

Engaging customers through digital

/Transaction banking

Engaging customers through digital

Christian Westerhaus, Head of Product & Strategy, Institutional Cash Management, Deutsche Bank talks about the effect digital transformation has on traditional bank services and products. How the future is dependent on the use of digitalisation to enable banks’ to meet the demands of compliance and regulation, and use it to truly engage with their customers to meet and exceed their expectations.

The rise of the sharing economy

/Transaction banking

The rise of the sharing economy

Mark Barnett, President, UK & Ireland, Mastercard, discusses how payments solutions providers need to facilitate interactions in the P2P world of the nascent but fast-growing sharing economy.

The end game of liquidity

/Transaction banking

The end game of liquidity

Joost Bergen, Managing Director, Cash Dynamics, and representing Reval, talks about solutions which enable corporates and banks to better understand and be more selective about their liquidity in the changing liquidity management environment.

Banking value chain will be ripped apart

/Transaction banking

Banking value chain will be ripped apart

Margaret Doyle, Head of Clients & Markets, Financial Services and Real Estate, Deloitte, talks about the impact of fintech on payments and peer-to-peer lending, the opportunities and challenges of open banking, how the industry can leverage blockchain and data and analytics, and the future of insurance in mitigating and preventing risk.

Real-time more than just a new rail

/Transaction banking

Real-time more than just a new rail

Robert Browning, UK Country Head and Leader, Product Management, Finastra (formerly D+H), talks about the technical challenges for banks of moving to instant payments, and the opportunities to build a business case by looking beyond retail into the B2B space.

Take a strategic approach to Open banking

/Transaction banking

Take a strategic approach to Open banking

Damian Richardson, Head of Innovation, Payments, NatWest, talks about open banking and its potential to challenge and change the way banks offer services and products to customers. Increasingly banks and third-parties will collaborate to offer new personalised services to their customers through a network of APIs and a culture of open banking. This will take time to adopt but banks should take the strategic approach now.

PSD2, Open Banking, APIs the customer

/Transaction banking

PSD2, Open Banking, APIs the customer

Hamish Thomas, Partner, EMEIA Payments Leader,EY, talks about PSD2, Open Banking and the wider impact banks have to provide and share customer information with third-party services providers through API networks. How banks share data and yet control and protect it to conform to security and regulation is a challenge. They need to look at this holistically to meet their obligations.

Performance requirements of instant can be daunting

/Transaction banking

Performance requirements of instant can be daunting

Tristan Blampied, Senior Product Manager at Pelican, talks about the rise of real-time payments, the challenges in meeting performance demands, the compliance requirements of instant and how off the shelf platforms can help.

The challenge of adding value when not selling

/Transaction banking

The challenge of adding value when not selling

James Eardley, Global Director – Industry Marketing at SAP | hybris, discusses the gap between banks’ belief that they are working hard to engage customers and the extent to which customers feel it (demonstrated in recent research with Finextra), the need for banks to increase engagement by educating customers to make more use of the products they have already, and how banks can exploit data to better know their customers – and better serve them in the periods when they don’t want to buy financial products.

The proliferation of ‘living services’

/Transaction banking

The proliferation of ‘living services’

James Dickerson, Product Director, Financial Services, Accenture, talks about the digitisation of everything, liquid expectations, and their impact on the competitive landscape for banks.

Homegrown API channels make little sense

/Transaction banking

Homegrown API channels make little sense

Niall Buckley, Head of Digital Ecosystems, AIB, talks about the technology and business challenges for banks of implementing open APIs, industries can look to for insights in how to address these, and the likely adoption pattern of open banking over the coming years.

Charting the impact of MiFID II on best execution

/Transaction banking

Charting the impact of MiFID II on best execution

David Ririe, UK Managing Director, b-next, talks about the data and client related challenges created by the best execution requirements of MiFID II, and discusses some of the solutions that can be applied.

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