Social media

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/Social media

Finra carries out social media spot checks

The Financial Industry Regulatory Authority (Finra) has begun carrying out spot checks on how brokerage firms use sites like Twitter, Facebook and LinkedIn.

/Social media

CommBank to launch Support Community as part of online overhaul

Commonwealth Bank of Australia is to launch an online forum and information exchange where customers and bank staff can search for support and advice and engage in discussions for on-the-spot query resolution.

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Twitter and Chase offer small businesses $1m in free advertising

Twitter is handing over $1 million in advertising credits to Chase small business customers as part of a wider partnership aimed at helping firms tap into the social network.

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Investor relations site tackles social media and mobile

An investor relations site that aims to tackle the regulatory risks and workflow hassles accompanying the emergence of mobile and social media channels has been launched by PR Newswire.

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Nationwide caught up in Facebook #fbrape campaign

Nationwide Building Society experienced a crash course in the perils of social media advertising earlier this week when it found itself drawn into a row about the depiction of violence against women on Facebook.

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CommBank polls Facebook friends for online banking feedback

A Facebook poll conducted by Commonwealth Bank of Australia has provided fresh insights into customer perspectives of its online banking service, NetBank.

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Social media spending by banks plateaus as interest wanes

The use of social media by banks has 'plateaued', with the average spend stuck below EUR500,000 per annum, according to data from Efma and Wipro.

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NatWest creates personalised IOU site

NatWest is inviting customers to send a personalised video to remind friends and contacts about unpaid bills as part of a viral campaign to promote its mobile payments app.

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Central banks wary of social media

Living up to their stuffy reputations, around two thirds of central banks do not operate any social media accounts, while many that do take a conservative approach to Twitter and Facebook.

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Co-Op Bank tweets taxpayer bailout denial

The UK's Co-operative Bank has been tweeting twitchy customers today promising that it is not seeking a government bailout in the wake of its debt rating being downgraded to junk by Moody's.

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MasterCard makes headway in social media monitoring

MasterCard is reporting positive results from a year-long global social media monitoring campaign, tapping into conversations across 43 markets worldwide to gain insights and drive its business strategy.

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Finra pushes for Wall Street exemption from social media monitoring rules

US securities regulators are seeking an exemption for some financial firms to state laws banning employers from monitoring the Facebook and Twitter accounts of their staffers.

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AP Twitter hack sparks share sell off

The Dow Jones briefly plummeted yesterday after hackers took control of the Associated Press's Twitter account and used it spread a bogus claim that the White House had been hit by a terrorist attack.

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Twitter kills off Flattr payment service

For the second time in a week Twitter has stopped a payments service that uses its platform, killing off the Flattr favourite-to-tip micro-donation system.

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Canadian police tap social media in hunt for bank robber 'the vaulter'

Canadian coppers have turned to social media in a bid to catch 'the vaulter', one of the country's most notorious bank robbers.

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Twitter shuts down Ribbon in-stream payments feature

Within hours of launching, a Twitter in-stream payments service from start-up Ribbon has been killed off by the micro-blogging site.

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Bloomberg adds real-time tweet stream to market data desktop

Bloomberg is to integrate real-time Twitter feeds into its market data terminal. The announcement follows this week's decision by the US Securities and Exchange Commission to allow companies to use social media for corporate disclosures.

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SEC greenlights use of social media for company news

Publicly-listed US companies can share market-moving information on Facebook and Twitter, the Securities and Exchange Commission (SEC) has ruled.

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New City watchdog to trawl Twitter for bad bank behaviour

The head of new City watchdog the Financial Conduct Authority has vowed to take a more proactive approach than his predecessors, monitoring social media sites like Twitter to sniff out illegal behaviour.

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From Facebook to voice recognition and biometrics, ING Direct plans mobile future

ING Direct Canada is exploring the use of Facebook, spoken commands and voice biometrics for its next generation of mobile banking initiatives.