Finextra Research: Latest fintech news, analysis, interviews, features and opinion by industry experts

Wells Fargo to pilot AI-based Messenger bot

Wells Fargo is boarding the chatbot train, launching a pilot of an AI-based customer services agent within Facebook's Messenger platform.

19 April 2017

Company update/Social media

Smarsh adds compliance support for Workplace by Facebook

Smarsh, the leading provider of cloud-based information archiving solutions for compliance, e-discovery and risk management, today at F8, Facebook's annual developer conference, announced archiving support for Workplace by Facebook , a collaboration platform that helps organizations get more done.

19 April 2017

News/Social media

Western Union and MoneyGram unveil Facebook Messenger bots; Mastercard and Amex pile in

MoneyGram and Western Union have both launched bots that lets customers in the US send money transfers to tens of thousands of locations around the world through Facebook Messenger.

19 April 2017

Company update/Social media

Facebook adds group payments to Messenger

Since 2015, you could send and receive money on Messenger, but until now, these person-to-person payments have just been possible between two people.

11 April 2017

News/Social media

Payday loan firm hit by data breach

Wonga, a prominent UK payday loan firm, has warned 270,000 of its customers that their accounts may be at risk following a data breach.

10 April 2017

News/Social media

Facebook Messenger AI assistant offers payments suggestions

Facebook has revamped its AI assistant for Messenger, M, letting it butt into conversations about payments to offer help with sending and requesting money.

10 April 2017

News/Social media

Trust me, I'm a banker: OCBC exec takes lie detector test live on Facebook

OCBC has dreamed up a novel way to counter the public's lack of trust in bankers - strapping a senior executive to a lie detector and livestreaming his interrogation on Facebook.

07 April 2017

Company update/Social media

Thomson Reuters collaborates with Finatext to analyse social media content

Thomson Reuters has announced the launch of a new investment information service in collaboration with Japanese FinTech firm Finatext.

30 March 2017

Company update/Social media

Canadian issuers neglecting social media governance - CSA

The Canadian Securities Administrators (CSA) today released CSA Staff Notice 51-348 Staff's Review of Social Media Used by Reporting Issuers, which summarizes staff's findings and disclosure expectations for reporting issuers that use social media.

09 March 2017

News/Social media

Acadian Asset Management taps Microsoft big data tech for investment guidance

Acadian Asset Management is set to start using a Microsoft prediction engine which draws on data from social media and Web searches to guide investment decisions.

08 March 2017

News/Social media

Mastercard partners Turkish retailer on Messenger bot payments

Mastercard has teamed up with Getir to let the Turkish mobile retailer's customers make payments through its Facebook Messenger bot.

02 March 2017

Company update/Social media

Regtech startup Qumram raises CHF1.5 million from Mundi Ventures

Qumram has announced further investment of 1.5 million Swiss Francs, from the technology-focused venture capital firm, Mundi Ventures.

22 February 2017

News/Social media

TransferWise integrates with Facebook Messenger

Money transmission scheme TransferWise is joining the chatbot revolution, creating an interface to Facebook Messenger to help users set up transfers from the US, UK, Canada, Australia or Europe.

21 February 2017

News/Social media

Personal Finance bot Cleo arrives on Messenger

Cleo, a chatbot that is aiming to become the Siri of personal finance, has arrived on Facebook Messenger after picking up backing from a host of big names, including the founders of Skype and Wonga.

26 January 2017

News/Social media

POSB virtual agent chats with customers on Facebook

DBS Bank subsidiary POSB is using technology from Kasisto, the firm behind Apple's Siri AI, to enable natural language conversations with customers through Facebook Messenger.

20 January 2017

News/Social media

Yapı Kredi introduces eye scanning for app logins

In what it claims is a European first, Turkish digital bank Yapı Kredi is to start letting customers log into their mobile accounts by scanning their eyes.

18 January 2017

Company update/Social media

Allianz Life promotes Chris Du Bois to SVP, chief digital officer

Allianz Life Insurance Company of North America (Allianz Life®) today announced it has promoted Chris Du Bois to senior vice president, Chief Digital Officer.

17 January 2017

Company update/Social media

InsurTech startup Digital Fineprint joins Accenture innovation lab

Digital Fineprint, an InsurTech startup that harnesses social media to super-charge insurers online propositions, has been selected to take part in Accenture’s Fintech Innovation Lab in London, from over 300 applicants.

17 January 2017

News/Social media

SocGen engages Personetics for chatbot roll out

The rush of banks into the chatbot space shows no sign of slowing down, with Societe Generale the latest to target customer interactions over popular messaging platforms.

16 January 2017

Company update/Social media

Regions Bank turns to social media for financial fitness promotion

For the fifth consecutive year, Regions Bank is celebrating Regions Financial Fitness Fridays by offering practical financial education in a meaningful, relevant and even humorous manner.

04 January 2017