559 articles tagged with this keyword
News/Social media
Bank of America has been accused of using a Twitter bot after its official customer service account reacted to a flurry of mocking tweets with what appear to be canned responses.
09 July 2013
Banks that fail to invest in mobile technology and crowdfunding platforms risk being swept away by a wave of disruptive innovation warn economists at US bank BBVA Compass.
04 July 2013
More than a third of European Internet users are already using mobile banking services, according to a survey from ING which also reveals cash is proving stubbornly popular among shoppers.
02 July 2013
The Financial Industry Regulatory Authority (Finra) has begun carrying out spot checks on how brokerage firms use sites like Twitter, Facebook and LinkedIn.
21 June 2013
Commonwealth Bank of Australia is to launch an online forum and information exchange where customers and bank staff can search for support and advice and engage in discussions for on-the-spot query resolution.
13 June 2013
Twitter is handing over $1 million in advertising credits to Chase small business customers as part of a wider partnership aimed at helping firms tap into the social network.
An investor relations site that aims to tackle the regulatory risks and workflow hassles accompanying the emergence of mobile and social media channels has been launched by PR Newswire.
06 June 2013
Nationwide Building Society experienced a crash course in the perils of social media advertising earlier this week when it found itself drawn into a row about the depiction of violence against women on Facebook.
31 May 2013
A Facebook poll conducted by Commonwealth Bank of Australia has provided fresh insights into customer perspectives of its online banking service, NetBank.
The use of social media by banks has 'plateaued', with the average spend stuck below EUR500,000 per annum, according to data from Efma and Wipro.
29 May 2013
NatWest is inviting customers to send a personalised video to remind friends and contacts about unpaid bills as part of a viral campaign to promote its mobile payments app.
Living up to their stuffy reputations, around two thirds of central banks do not operate any social media accounts, while many that do take a conservative approach to Twitter and Facebook.
13 May 2013
The UK's Co-operative Bank has been tweeting twitchy customers today promising that it is not seeking a government bailout in the wake of its debt rating being downgraded to junk by Moody's.
10 May 2013
MasterCard is reporting positive results from a year-long global social media monitoring campaign, tapping into conversations across 43 markets worldwide to gain insights and drive its business strategy.
03 May 2013
US securities regulators are seeking an exemption for some financial firms to state laws banning employers from monitoring the Facebook and Twitter accounts of their staffers.
24 April 2013
The Dow Jones briefly plummeted yesterday after hackers took control of the Associated Press's Twitter account and used it spread a bogus claim that the White House had been hit by a terrorist attack.
For the second time in a week Twitter has stopped a payments service that uses its platform, killing off the Flattr favourite-to-tip micro-donation system.
16 April 2013
Canadian coppers have turned to social media in a bid to catch 'the vaulter', one of the country's most notorious bank robbers.
12 April 2013
Within hours of launching, a Twitter in-stream payments service from start-up Ribbon has been killed off by the micro-blogging site.
11 April 2013
Bloomberg is to integrate real-time Twitter feeds into its market data terminal. The announcement follows this week's decision by the US Securities and Exchange Commission to allow companies to use social media for corporate disclosures.
04 April 2013
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