Latest Social media News: Finextra Research

Mplsystems analytics automate contact centre chatter from new bank channels

mplsystems, the UK-based multi-channel customer contact technology specialist, has launched intelligentResponse - the first automated response solution to help financial services firms’ contact centres handle the anticipated flood of incoming text messages caused by the growth in mobile apps, social media, web chat and email channels.

22 October 2014

Company update/Social media

Amazon to process customer wishlists from Twitter

Arriving just in time for the holiday shopping season, Amazon introduces #AmazonWishList, allowing customers to add items to their Amazon Wish List without leaving Twitter.

25 September 2014

Company update/Social media

Dutch outfit Virtual Affairs develops system for Facebook money transfers

The Dutch services and software company Virtual Affairs has developed functionality that enables customers to transfer money to someone’s Facebook account or mobile number, without having to know the bank account number.

28 August 2014