Latest Research/analysis News: Finextra Research

FSA calls on banks to overhaul complaints handling as customer grievances soar

The Financial Services Authority (FSA) plans to shake up its complaints handling rules after revealing that more than 7000 gripes against high street banks are lodged every day, with Lloyds topping the league of shame.

30 September 2010

News/Research/analysis

Third of Emea banks have no Gen Y strategy - survey

Despite the growing economic importance of Generation Y customers, nearly a third of banks in Europe the Middle East and Africa have yet to establish an active, dedicated strategy for marketing to and serving them, according to research from Oracle Financial Services and Efma.

29 September 2010

News/Research/analysis

Hong Kong brokers turning to back office outsourcing - survey

A growing number of Hong Kong brokers are seeking to outsource their back office functions in a bid to deal with increasingly complex and competitive local markets, according to a survey from BNP Paribas Securities Services and Swift.

16 September 2010

News/Research/analysis

Risk control to the fore as European repo market recovery gathers pace

The European repo market has bounced back after the financial crisis and is now bigger than in 2007 while risk management is also to the fore with greater use of central clearing counterparties, according to an ICMA survey.

15 September 2010

News/Research/analysis

IT spending on reconciliation and exception management set to soar - Celent

Global IT spending on reconciliation exception management will hit $700 million this year, with around half of this making its way to third party software vendors, according to research house Celent.

15 September 2010

News/Research/analysis

Ditching cash and cheques could save Ireland EUR1bn - NIB

Ireland cold save EUR1 billion a year by ditching cash and cheques in favour of electronic payments, according to research from National Irish Bank (NIB).

09 September 2010

News/Research/analysis

Brits continue to turn away from cash and cheques

The decline of paper money in the UK continued in the second quarter, with cash and cheques both seeing dwindling usage as take-up of electronic alternatives such as debit cards and the Faster Payments service grew.

09 September 2010

News/Research/analysis

Capital markets firms spend $13.4bn on trading infrastructures in 2010 - Tabb

Capital markets firms around the world are set to spend $13.4 billion this year, across asset classes, on trading infrastructures, according to a report from Tabb Group.

07 September 2010

News/Research/analysis

15% of Americans use mobiles to make purchases - survey

Despite persisting security concerns, 15% of Americans have now used their mobile devices to make purchases, according to a survey from Sterling Commerce and Demandware.

20 August 2010

News/Research/analysis

PayPal more popular for online buying than debit cards - US survey

PayPal is now more popular among Americans for making online payments than debit cards with its perceived strong security helping attract users, according to a survey from Auriemma Consulting Group (ACG).

13 August 2010

News/Research/analysis

Strong UK demand for online money management tools - Yodlee

Over half of Brits are "highly interested" in managing their money online through a single Web site, according to a survey from Yodlee.

11 August 2010

News/Research/analysis

Financial services firms warned on data backup practices

Over three quarters of small and medium sized financial services firms in Europe only back up their data once a day or less, according to research commissioned by vendor Acronis.

09 August 2010

News/Research/analysis

M-banking taken up by 30% of mobile users - survey

Nearly a third of mobile phone owners now use their handsets to access banking services, according to a global survey from vendor Sybase 365.

06 August 2010

News/Research/analysis

Financial services industry embraces open source - survey

Around 60% of financial services firms in the US, UK and Ireland say they are fully committed to, and are already using, open source software, according to a survey from Accenture.

05 August 2010

News/Research/analysis

Fall in number of data breaches - Verizon

The number of electronic data breaches fell last year according to a report from Verizon and the US Secret Service which also shows that the top target for e-record thieves remains the financial services industry.

28 July 2010

News/Research/analysis

Over half of capital markets firms do not have real-time market surveillance

Over half of capital markets firms do not use real-time market surveillance and monitoring tools despite a general recognition in the industry that greater transparency is needed to deal with abuse and irregular activity, according to a survey from Progress Software.

27 July 2010

News/Research/analysis

Firms that shun social media are missing out - studies

Companies failing to use social media to reach their customers and employees do so at their own peril, according to a study from Yankee Group for Siemens Enterprise Communications.

21 July 2010

News/Research/analysis

Cash still king - Ovum

The long trumpeted vision of a cashless society is not set to become reality in the foreseeable future, with notes and coins remaining the primary method of retail payment, by volume, for many years to come, claims tech analyst Ovum.

20 July 2010

News/Research/analysis

Risk management salaries rebound as data and IT concerns persist

Business and IT staff at Europe's financial institutions want more emphasis placed on risk management, with just a quarter confident that their existing IT systems are capable of using stored data to provide a full analysis across all business units, according to research commissioned by Oracle.

20 July 2010

News/Research/analysis

Financial crisis spurs direct banking uptake

Demand for direct retail banking services has risen since the financial crisis, posing a major technological challenge for financial services providers desperate to attract and keep increasingly disloyal customers, according to research from Accenture.

19 July 2010