Research/analysis

1712 articles tagged with this keyword

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Brits happy with online banking; mobile uptake slow, social media a no-no

Customer satisfaction with online banking in the UK is high, far outstripping other channels such as branches, ATMs, call centres and mobiles, according to a survey from ForeSee Results.

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Americans want remote deposit capture - Javelin

Around a quarter of Americans want to be able to bypass branches and ATMs and use their mobile phones to deposit cheques, according to a report from Javelin Strategy & Research.

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Canada's online investors turn to social media

Canada's online investors are increasingly turning to social media platforms such as Twitter and Facebook to help them make decisions, according to research commissioned by BMO InvestorLine.

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Brits prefer to manage money online

Around two thirds of Brits say online banking is their preferred way of accessing money, with a quarter checking their accounts as often as once a day, according to a survey commissioned by the Payments Council.

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Young men lead way on m-payments

Americans are becoming more receptive to mobile payments, with men and the young leading the way, according to a survey commissioned by MasterCard.

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Banks winning on trust for m-payments but new players catching up

With trust a vital factor for consumers when it comes to the adoption of mobile payments, banks hold a significant edge on rival providers but the likes of Nokia Apple and PayPal are catching up fast, according to a survey from GfK Nop.

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China drives global mobile money adoption

There has been a 55% surge in the global use of mobile financial services in the last year, with emerging markets, notably China, driving the growth, according to a survey from TNS.

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Card fraud is number one security worry for Brits

Brits' security worries have reached a four year peak, with card fraud and identity theft the biggest concerns, ahead of terrorism, according to a survey from Unisys.

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Americans turn from cards to cash during recession

In 2009 recession-hit Americans cut back on their use of plastic cards and returned to cash, according to figures from the Federal Reserve Bank of Boston.

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European ATM fraud losses fall 14% - East

ATM-related fraud losses in Europe fell 14% to EUR268 million in 2010, thanks to a drop in attacks on machines, according to figures from industry group East.

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Twitter analysis boosts trading results

Twitter is being used by German economists for a Web site that predicts stock price trends, after an academic study found the micro-blogging site a prescient tool.

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Account takeover fraud plaguing US small businesses

Over half of small and medium sized businesses in the US have been hit by payments fraud in the last year and banks are failing to proactively intervene to stop attacks, according to research from Guardian Analytics and Ponemon Institute.

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UK finance sector IT spending to grow as industry recovers - CBI

With business returning to normal following a tough couple of years, the UK's financial services sector is planning for a new round of spending on technology, according to a survey from the Confederation of British Industry (CBI).

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Mobile corporate banking moves up the agenda

Developing corporate mobile banking services is a major priority for financial services providers, according to a survey from Fundtech.

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RBA calls for Australian payments innovation

The Reserve Bank of Australia (RBA) is calling for the country's payments industry players to coordinate on system-wide innovation.

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Fed banks map out mobile payments path

The success of mobile payments in the US depends on an open, interoperable infrastructure based on near field communications technology, according to a paper published by the Atlanta and Boston Federal Reserve Banks.

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American banks need mobile to attract Gen Y - Javelin

Nearly a third of America's 'generation y' have used mobile banking over the last three months and many are prepared to switch providers to get it, according to Javelin Strategy & Research.

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Americans warming to mobile financial services - comScore

Nearly 30 million Americans accessed financial services accounts through their mobile phones in the fourth quarter of 2010, a 54% rise on the same period the previous year, according to comScore.

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Aussie traders turning to social media - survey

Australian retail traders are turning to social media resources such as Twitter and Facebook to help them make investment decisions, according to a survey from CMC Markets.

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Bank software testing putting customer data at risk - Informatica

UK banks are putting customer data at risk by using it during software development and testing without proper safeguards, according to a study commissioned by vendor Informatica.