Research/analysis

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UK digital challengers beating high street banks on customer satisfaction

/Research/analysis

UK digital challengers beating high street banks on customer satisfaction

Britain’s challenger banks are outperforming incumbents when it comes to overall customer satisfaction, according to research from vendor FIS.

/Research/analysis

Risk and compliance staff expect big benefits from AI and DLT

Building on its commitment to help connect and empower the global financial and corporate communities by providing actionable insights and proprietary solutions that add greater value, Thomson Reuters recently commissioned Celent to conduct independent market research on integrated Governance, Risk and Compliance (GRC).

/Research/analysis

Insurance customers increasingly open to Big Tech

While insurance companies struggle to deliver a superior customer experience, BigTech[1] firms are poised to enter the insurance industry.

/Research/analysis

Brits warm to banking webchat services

It may be taboo to talk about money with friends and family but when it comes to your bank it’s a different matter, with today’s social media savvy consumer taking advantage of more banking webchat services than ever before, according to the latest research from UK Finance.

/Research/analysis

Over half of bank salespeople spend quarter of time onboarding new client organisations

Six in 10 (57%) senior salespeople in banking spend more than 1.5 days of their week (27% of their working week) onboarding new client organizations, according to research findings published today by the Global Legal Entity Identifier Foundation (GLEIF).

St Louis Fed research calls for central bank electronic money

/Research/analysis

St Louis Fed research calls for central bank electronic money

Central bank cryptocurrencies are a bad idea but central bank electronic money could have big benefits, improving financial stability, simplifying monetary policy and reducing the reliance on cash, say researchers at the Federal Reserve Bank of St Louis.

FS firms ramp up cybersecurity investment

/Research/analysis

FS firms ramp up cybersecurity investment

Rising fears of cybercrime are prompting financial services firms to beef up their spending on security, according to research from Lloyds Bank Commercial Banking.

Digital-only bank customers less satisfied than branch users

/Research/analysis

Digital-only bank customers less satisfied than branch users

More than a quarter of Americans now bank exclusively through digital channels, but these customers are less satisfied with their service than people who use branches, according to a survey from JD Power.

/Research/analysis

Talent shortage threatens Emea biz growth - study

Already a major issue, skilled talent shortages will continue to impede growth and if not addressed, could have a significant impact on major global economies by 2030, a study* by Korn Ferry (NYSE: KFY) reveals today.

How to Realise a Digital Strategy in Financial Services

/Research/analysis

How to Realise a Digital Strategy in Financial Services

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Banking one of top three most used apps by Americans

/Research/analysis

Banking one of top three most used apps by Americans

Nearly half of US adults have increased their mobile banking usage in the past year, with almost a third of Americans using their banking app more than any other on their phone, according to a Citi survey.

DTCC laments lack of coordination on OTC derivatives trade repositories

/Research/analysis

DTCC laments lack of coordination on OTC derivatives trade repositories

While significant progress has been made during the last eight years towards establishing a global reporting framework for over-the-counter derivatives transactions, substantial work remains in the areas of data consistency, aggregation and access in order to be able to effectively monitor and reduce systemic risk, according to the DTCC.

Global fintech funding hits record $5.4bn in Q1

/Research/analysis

Global fintech funding hits record $5.4bn in Q1

VC-backed fintech firms raised a record $5.4 billion in the first quarter of 2018, boosted by a dozen mega-rounds of at least $100 million, according to the latest figures from CB Insights.

Mobile money drives financial inclusion but gender gap persists

/Research/analysis

Mobile money drives financial inclusion but gender gap persists

Financial inclusion is on the rise globally, accelerated by mobile phones and the internet, but gains have been uneven across countries and men remain more likely than women to have an account, according to a new World Bank report.

'Fake data' will make banks vulnerable - Accenture

/Research/analysis

'Fake data' will make banks vulnerable - Accenture

Many banks are not doing enough to verify the validity and accuracy of their data, leaving them vulnerable to false insights that could lead to bad decisions, according to Accenture.

Banks embrace AI but unclear on how to use it for specific biz challenges

/Research/analysis

Banks embrace AI but unclear on how to use it for specific biz challenges

Two thirds of large banks have already deployed artificial intelligence and machine learning, according to a survey carried out by Tabb Group, yet the vast majority are still unaware of how to apply the technology to solve business problems.

House of Lords calls for UK to lead the way on ethical AI

/Research/analysis

House of Lords calls for UK to lead the way on ethical AI

As the use of artificial intelligence (AI) in a host of industries, not least the financial services sector, gains traction, the House of Lords has called for the UK to lead the way in the ethical development and deployment of the technology.

Speculative interest in cryptocurrencies may have peaked - Barclays

/Research/analysis

Speculative interest in cryptocurrencies may have peaked - Barclays

The cryptocurrency mania of late 2017 spread like an infectious disease but we may have already reached the immunity threshold, meaning speculative interest in the likes of Bitcoin has possibly already peaked, says a new research report from Barclays.

/Research/analysis

Investor spending on risk analytics soars

Institutional investors increased their annual spending on risk and analytics platforms to $700 million, as “risk tech” expenditures nearly doubled to 10% of total buy-side trading desk technology budgets in 2017.

BofE explores private DLT system with regulatory oversight

/Research/analysis

BofE explores private DLT system with regulatory oversight

The Bank of England has been looking into how distributed ledgers can be configured to enable privacy amongst participants whilst keeping data shared across a network and enabling regulators to view all transactions.

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