Research/analysis

1387 articles tagged with this keyword

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Banks face struggle to re-engage customers in digital era - Accenture

The rise of digital channels is contributing to a decline in the depth and quality of dealings British and Irish customers have with their banks, harming loyalty, suggests a report from Accenture.

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Europeans wary of dirty cash

Europeans believe cash to be worn out, dirty and riddled with bacteria, according to a MasterCard survey which found that more than half of respondents think that notes and coins are the least hygienic item they come into contact with in their day-to-day lives.

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Bloomberg leads the way as market data spending sees modest growth

Global spending on market data and analysis rose a modest 2.34% in 2012, with Bloomberg narrowly beating out rival Thomson Reuters to gain the biggest slice of the pie, according to a report from Burton-Taylor International Consulting.

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UK card fraud losses rise as crooks go back to basics

After years of decline, UK card fraud losses rose last year as crooks returned to old-school low-tech techniques, according to Financial Fraud Action figures.

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Asia Pacific banks step up risk IT spending

Nearly two thirds of Asia Pacific banks expect to see their risk management technology budgets grow this year, according to research from IDC Financial Insights.

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African mobile money adoption soars - GSMA

More than 30 million people around the world carried out mobile money transactions last June, according to figures from the GSMA, with sub-Sahara Africa leading the way in uptake of the nascent technology.

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Debit cards usurp cash but mobile will soon rule

The debit card may have usurped cash in the UK over the last decade but it could be supplanted itself within years by the mobile phone, predicts the Payments Council.

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Twitter chatter influences stock prices - survey

Share price volatility is affected by the chatter of public opinion on social media sites such as Twitter and Facebook, according to UK financial professionals.

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Ireland struggles to ditch the cheque

The Irish are writing far fewer cheques than they did ten years ago but the country remains one of the few in Europe where the paper instrument is still widely used, central bank figures show.

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Europe's businesses not prepared for looming Sepa deadline

With the Sepa migration deadline now just a year away, Europe's businesses still have a long way to go, with only 30% of credit transfers and two per cent of direct debits compliant, according to Experian.

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Bungled automated decisions costing FS firms money and customers

An ever increasing reliance on technology brings considerable risks for the financial services industry, with bungled automated decisions costing many firms both money and customers, according to research from the Economist Intelligence Unit (EIU).

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Indian financial services IT spending to grow 12% in 2012 - Gartner

Indian banking and securities companies will spend 416 billion rupees on IT products and services in 2013, an increase of more than 12% on last year, according to Gartner.

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Dodd-Frank cross-border payment rules to be major compliance challenge, say banks

US banks think that new regulations on cross-border transfers will hit the payments business hard without benefiting consumers, according to a poll from vendor Fundtech.

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Retail banks warned of social media marketing pitfalls

Despite spending a growing slice of their marketing budgets on social media activities, retail banking executives remain unclear about the value of the investment in the face of continuing consumer distaste for engaging with brands online, according to research commissioned by Pitney Bowes Software.

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ID theft drives rise in UK fraud cases - Cifas

The number of recorded fraud cases in the UK rose five per cent last year, to nearly 250,000, according to Cifas, with identity theft accounting for more than half of all incidences.

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Brits trust banks more than government to protect them from fraud

Britain's banks may have taken a reputational battering in recent years, but they are still trusted more than the government when it comes to protecting customers from fraud, according to an ACI Worldwide survey.

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Fed preps study on US non-cash payments usage

The US Federal Reserve is set to embark on a major study into the volume and composition of electronic and cheque payments as it bids to gain insight into a rapidly evolving landscape.

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North American bank IT spending set for modest growth - Celent

Spending on IT by banks in North American will rise at a steady clip over the next two years after a rocky 2012, according to Celent.

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EU card fraud nets organised crime EUR1.5bn a year - Europol

Thanks in large part to the adoption of EMV technology, card fraud has been on the decline in the European Union but it still pulls in around EUR1.5 billion a year for criminal gangs, says Europol.

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2013 unlikely to be UK's year of the mobile wallet - ICM

Smartphone penetration in the UK may be 60% and rising but 2013 is unlikely to be the year of the mobile wallet, according to ICM Research.