Mortgage processing

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/Mortgage processing

Fidelity National to spin off lender processing division

Fidelity National Information Services (FIS) says its board of directors has approved the spin off of its lender processing services (LPS) division into a separate publicly traded company.

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Wells Fargo works overtime to fix systems outage

US bank Wells Fargo says it has fixed a "computer problem" that began on Sunday afternoon and disabled ATMs and prevented customers from accessing online accounts.

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Lloyds TSB to axe C&G branch jobs; shift 210 IT roles offshore

UK bank LLoyds TSB is axing hundreds of jobs by closing 31 branches operated by its mortgage lender Cheltenham & Gloucester (C&G) and shifting 210 IT roles to offshore centres.

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Homeloan Management to create 425 jobs in Glasgow

Homeloan Management Ltd (HML), a UK provider of outsourced mortgage administration services to banks and lenders, is creating 425 new jobs in Glasgow to meet increasing demand for its services.

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Lloyds TSB sends out SMS to mortgage applicants

UK high street bank Lloyds TSB is to launch a new mobile phone text service designed to keep customers informed of the progress of mortgage applications.

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Bank of Scotland customer data lost in the post

Bank of Scotland (BoS) - part of the UK's Hbos banking group - is notifying more than 60,000 mortgage customers that a computer disc containing their personal information has been lost in the postal system.

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ANZ to automate mortgage processing; offshore back office jobs

Australian banking group ANZ is introducing an online mortgage application and processing service under an automation drive that will see some of the 900 back-office jobs at its home loans unit offshored to its facility in Bangalore, India.

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Co-op awards TietoEnator five-year managed services deal for mortgage processing

TietoEnator has won an extended five-year deal with the UK's Co-operative Bank to outsource software and hardware support for its mortgage administration system.

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Halifax customer data stolen

UK bank Halifax has admitted that paper documents containing confidential information on some 13,000 of its mortgage customers have been stolen from an employee's car.

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Intelligent Environments on course for first full year profit

UK retail banking software firm Intelligent Environments (iE) says it expects its 2006 revenues to come in ahead of expectations, leading to its maiden full year profit as a public company - ten years after its flotation in 1996.

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Abbey to launch online network for first-time buyers

UK high street bank Abbey has launched a Website where first-time buyers can correspond and share their experiences of buying a house, and flag potential pitfalls.

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HBOS mortgage customers hit by systems glitch

UK banking group HBOS is working to fix a processing glitch that resulted in monthly mortgage payments being mistakenly taken from thousands of current accounts on consecutive days this week.

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Chase signs for Fidelity mortgage servicing software

JPMorgan's consumer and commercial banking unit Chase is implementing technology from Fidelity National Information Services to upgrade and replace its multiple legacy mortgage servicing platforms.

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HSBC introduces online advice centre for first-time buyers

UK banking group HSBC has launched an online advice centre for first-time buyers which provides access to free, independent advice on the home-buying process.

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Banks tap social networks to target youth market

Financial services firms exploring the use of Web 2.0 technologies are looking to 'social media' channels - such as myspace and youtube - to connect with new customer markets, and in particular the youth market.

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Turkey's Akbank deploys Fair Isaac technology for mobile-based loan service

Akbank, Turkey's largest privately owned bank, has implemented Fair Isaac's decisioning technology to support a new service that allows customers to apply for mortgages and loans using their mobile phones.

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Bristol & West introduces direct online mortgage service

The Bank of Ireland's personal lending division Bristol & West (B&W) has unveiled a new direct online mortgage portal for the financially literate, Giraffe.

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Vertex inks £45m Deutsche Bank mortgage outsourcing deal

British BPO outfit Vertex Financial Services has won a five year contract, worth around £45 million, to provide outsourced mortgage processing services to db mortgages, Deutsche Bank's new mortgage unit in the UK.

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Yorkshire introduces virtual agent to chat with mortgage customers

The UK's Yorkshire Building Society (YBS) has introduced a virtual assistant to its Web site to answer online queries from mortgage customers.

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Online mortgage auction launched in UK

An online mortgage service has been launched in the UK which aims to reduce the cost of borrowing by pitching lenders against each other to compete for business.