Customer relationship management and knowledge management

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/Customer relationship management and knowledge management

Cuna launches data analytics service as part of £250 million digital investment plan

CUNA Mutual Group today announced the launch of CUNA Mutual AdvantEdge Analytics, LLC, a new data and analytics technology and services business to help credit unions deliver a better member experience through actionable data insights.

/Customer relationship management and knowledge management

Fiserv wins SouthEast Bank contract

Fiserv, Inc. (NASDAQ: FISV), a leading global provider of financial services technology solutions, announced today that SouthEast Bank, a $1.2 billion Tennessee-based bank, has selected Fiserv to support the bank’s continued growth, enhance the customer experience and provide its staff with modern technology to further productivity and efficiency.

/Customer relationship management and knowledge management

Fulton Financial Corporation renews with Fiserv

Fiserv, Inc. (NASDAQ: FISV), a leading global provider of financial services technology solutions, today announced that Fulton Financial Corporation, a bank holding company headquartered in Lancaster, Pennsylvania, has signed a long-term agreement to renew its relationship with Fiserv.

/Customer relationship management and knowledge management

Insurance provider Saga picks Guidewire Software

Saga Services Ltd (“Saga”), a leading UK provider of insurance solutions to the over 50s, and Guidewire Software, Inc. (NYSE: GWRE), a provider of software products to general insurers, today announced that Saga has selected Guidewire PolicyCenter®, Guidewire BillingCenter®, Rating Management, Client Data Management, and Guidewire DataHub™ for policy administration, billing, rating, client data management, and analytics.

/Customer relationship management and knowledge management

Valley National Bank chooses nCino to streamline commercial lending

NCino, the worldwide leader in cloud banking, today announced that $23 billion-asset Valley National Bank has selected its Bank Operating System to boost efficiency and enhance communication across the commercial loan process.

/Customer relationship management and knowledge management

PyraMax Bank signs for Fiserv tech

Fiserv, Inc. (NASDAQ: FISV), a leading global provider of financial services technology solutions, announced today that PyraMax Bank, a mutual savings bank based in Greenfield, Wisconsin, has selected Fiserv as a technology partner to help the bank modernize its retail banking operations, create a frictionless customer experience and drive the growth of commercial loans and deposits.

/Customer relationship management and knowledge management

Salesforce announces Financial Services Cloud Einstein

Salesforce (CRM), the world's #1 CRM company and Intelligent Customer Success Platform, today announced Financial Services Cloud Einstein.

/Customer relationship management and knowledge management

Hong Kong’s Gini launches customer loyalty app with eWise

Gini has chosen data-aggregation specialist eWise to deliver Hong Kong’s first ever customer relationship management platform to create customer loyalty programs through the secure aggregation of end-user’s credit cards and bank accounts.

Santander taps IBM to develop customer service apps for employee iPhones

/Customer relationship management and knowledge management

Santander taps IBM to develop customer service apps for employee iPhones

Santander is to equip 11,000 employess with iPhones running IBM MobileFirst for iOS apps, using real-time enterprise data to improve customer engagement.

/Customer relationship management and knowledge management

Communications agency Vested sets up startup incubator programme

Vested, a new communications agency for a new financial industry, today announced the launch of Vested Ventures. This new division of Vested will make strategic investments in and provide communications services to startup companies in the finance and technology space.

/Customer relationship management and knowledge management

Auriga releases new in-branch loyalty modules

Auriga, a leading European software solutions supplier for the banking and payments industry, has launched WWS Customer Management and WWS Cash Management modules to further enhance its WWS Branch suite offering for bank branch transformation strategies.

Emirates NBD to roll-out biometrically-enabled 'Cockpit' dashboard to all branches

/Customer relationship management and knowledge management

Emirates NBD to roll-out biometrically-enabled 'Cockpit' dashboard to all branches

Emirates NBD has connected 14 different siloed applications to provide branch staff with a 360-degree single view of all customer relationships, combined with biometric digital signatures for paperless transactions and data-driven insights.

/Customer relationship management and knowledge management

Redtail Technology and RIA in a Box team up

Redtail Technology, a leading provider of client relationship management (CRM) solutions for financial services firms and RIA in a Box, a compliance software and services business aimed exclusively at registered investment advisory firms, have integrated to allow clients to view and complete tailored regulatory compliance tasks all within the Redtail CRM calendar.

/Customer relationship management and knowledge management

Allianz Life promotes Chris Du Bois to SVP, chief digital officer

Allianz Life Insurance Company of North America (Allianz Life®) today announced it has promoted Chris Du Bois to senior vice president, Chief Digital Officer.

/Customer relationship management and knowledge management

Q2 Holdings launches data analytics platform for community FIs

Q2 Holdings, Inc. (NYSE: QTWO), a leading provider of secure, cloud-based digital banking solutions for community-focused financial institutions (FIs), announced today the availability of Q2 SMART, a targeting and messaging platform that empowers FIs to unlock actionable customer insights and engage account holders at unprecedented levels.

/Customer relationship management and knowledge management

Regions Bank streamlines biz loan origination process with nCino

nCino, the worldwide leader in cloud banking, announced today that Regions Bank, a top-20 U.S. bank, has selected its Bank Operating System to streamline its business loan origination process.

/Customer relationship management and knowledge management

Zafin raises $10m

Zafin, a leading financial technology company serving financial institutions of all sizes, is pleased to announce the completion of a private financing arrangement with Vancouver-based Vistara Capital Partners and Beedie Capital Partners, committing a total of USD $10 million in additional growth capital to Zafin.

/Customer relationship management and knowledge management

Temenos debuts digital marketing modules

Temenos (SIX: TEMN), the software specialist for banking and finance, today announces the launch of Digital Engagement, a set of modules within Temenos’ front-to back digital offering intelligent real-time customer marketing and engagement.

/Customer relationship management and knowledge management

Snapsheet raises $20m to license virtual claims processing tech to insurance carriers

Snapsheet, the prominent provider of virtual claims technology and services, today announced the closing of a $20 million series C investment round, led by F-Prime Capital and IA Capital Group, with strategic participation from Liberty Mutual Strategic Ventures, Intact Ventures Inc. and a USAA subsidiary.

/Customer relationship management and knowledge management

Bank of Southern California automates treasury ops with nCino

Bank of Southern California (OTC Pink: BCAL) announced today that it has selected nCino's Bank Operating System to automate the Bank's lending and treasury management processes, enabling the bank to ultimately better serve its customers.

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