Customer relationship management and knowledge management

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EBAday 2019: What’s more likely, JPMorganEats or UberPay?

/Customer relationship management and knowledge management

EBAday 2019: What’s more likely, JPMorganEats or UberPay?

Are Instant Payments and Open Banking a match made in heaven? The resounding answer was yes at an EBAday 2019 session on the current status of real-time payments and open banking initiatives in Europe.

EBAday 2019: How to champion women in payments

/Customer relationship management and knowledge management

EBAday 2019: How to champion women in payments

EBAday 2019 takes a fresh look at diversity during a lunchtime debate on best practices in national and corporate work policies, culture and how to ensure that dynamic work environments work for all genders in this industry.

Money 20/20 Europe 2019 Q&A: Rabobank’s Nico Strauss and Signicat’s John Erik Setsaas

/Customer relationship management and knowledge management

Money 20/20 Europe 2019 Q&A: Rabobank’s Nico Strauss and Signicat’s John Erik Setsaas

Following their panel on why KYC is seen as a necessary evil, Finextra spoke to Nico Strauss, Tribe Lead B2B services at Rabobank and John Erik Setsaas, VP of Identity and Innovation at Signicat about how KYC could be used for social good, why digital identity is crucial for vulnerable groups like migrants and the impact of PSD2.

Money 20/20 Europe 2019: How to build a bank

/retail

Money 20/20 Europe 2019: How to build a bank

Ronit Ghose, head of global banks research at Citi went hard before Money 20/20 Europe 2019 attendees headed home from Amsterdam and graced the stage to discuss long term strategy for building a bank from scratch.

Money 20/20 Europe 2019 Q&A: ING’s Benoît Legrand

/Customer relationship management and knowledge management

Money 20/20 Europe 2019 Q&A: ING’s Benoît Legrand

Benoît Legrand, chief innovation officer at ING, graced the stage at Money 20/20 Europe in Amsterdam to discuss how the Dutch bank has developed and deployed its own innovation methodology. Ahead of the session, Finextra spoke to Legrand about post-Brexit Amsterdam, where ideas for innovation comes from and what platforms actually are.

/retail

MSB boosts customer experience with SunTec Xelerate

SunTec, the leader in revenue management, relationship-based pricing, billing, and customer experience orchestration, announced the successful rollout of Customer Centricity System, powered by SunTec Xelerate®, at MSB (formerly known as Maritime Bank), Vietnam.

Money 20/20 Europe 2019: The future of B2B banking

/Customer relationship management and knowledge management

Money 20/20 Europe 2019: The future of B2B banking

What can we expect from the banking industry in 2019? The second day of sessions at Money 20/20 Europe 2019 answers this question, with Drew Graham, director, digital strategy at Barclays, kicking off proceedings with Claire Calmejane, group chief innovation officer at Société Générale, Dr. Leda Glyptis, 11:FS Foundry CEO and chief of staff at 11:FS and Anne Boden, CEO and founder of Starling Bank.

/Customer relationship management and knowledge management

Judo Bank selects Unifii's digital banking platform

Unifii’s Digital Experience Platform has been selected by Judo Bank, the first SME focused bank operating in Australia, to enable cutting-edge face-to-face relationship banking that will shake up Australia’s banking status quo.

Money 20/20 Europe 2019: Securing the small business commercial model

/payments

Money 20/20 Europe 2019: Securing the small business commercial model

Money20/20 Europe 2019 kicked off proceedings in Amsterdam with president of the annual event Tracey Davies taking to the stage, exploring the theme of alchemy which is an apt metaphor for the magical solutions that will emerge.

/Customer relationship management and knowledge management

S&P among early users of Salesforce blockchain

Salesforce [NYSE: CRM], the global leader in CRM, today announced Salesforce Blockchain, a low-code platform that enables organizations to share verified, distributed data sets across a trusted network of partners and third parties.

Live: FusionONE 2019 - day two

/devops

Live: FusionONE 2019 - day two

Welcome to Finextra’s live coverage of FusionONE 2019. The second day of the conference will tackle issues that concern the developers before breaking into streams, focusing on different products.

Live: FusionONE 2019 - day one

/devops

Live: FusionONE 2019 - day one

Welcome to Finextra’s live coverage of FusionONE 2019. This two-day event is Finastra's first major developer conference, which will see hundreds of developers from fintech companies and banks taking part in a deep dive into FusionFabric.cloud tools and infrastructure.

ABN Amro buys stake in data tech firm Tealium

/startups

ABN Amro buys stake in data tech firm Tealium

ABN Amro's Digital Impact Fund is buying a stake in American customer data orchestration technology firm Tealium. Terms of the deal were not disclosed.

/Customer relationship management and knowledge management

Belgian bank CKV signs deal with nCino

nCino, the worldwide leader in cloud banking, today announced that Belgian bank Centrale Kredietverlening (CKV) will utilise nCino’s Bank Operating System to digitise its processes, provide a superior customer experience and maintain a competitive advantage in a modern banking landscape.

Has Open Banking changed anything 15 months on?

/Customer relationship management and knowledge management

Has Open Banking changed anything 15 months on?

13th January 2019 marked one year since the UK embarked on its Open Banking experiment. Despite the inevitable teething problems, the initial signs are encouraging, as banks up their game in the face of strong competition from innovative third party products and services.

Tackling the fintech talent deficit

/Customer relationship management and knowledge management

Tackling the fintech talent deficit

Amid continued concerns around the impact Brexit will have on the talent deficit in the financial services industry, Felicity Burch, director of innovation and digital at CBI and Omar Ali, partner at EY discuss how to inspire the next generation of fintech talent with Finextra.

Halifax rebrand slammed for copying Monzo and Starling

/Customer relationship management and knowledge management

Halifax rebrand slammed for copying Monzo and Starling

Days after Halifax's attempt at a rebrand to compete with digital upstarts such as Monzo and Starling, social media users noticed that the bank's new identity may have taken the competition a little too literally.

CMA9 banks respond to Open Banking mobile app delays

/Customer relationship management and knowledge management

CMA9 banks respond to Open Banking mobile app delays

In light of the UK’s Competition and Markets Authority scolding five of the CMA9 – Bank of Ireland, Danske Bank, HSBC, Lloyds Banking Group and Santander – for being in breach of Open Banking delivery on mobile apps, Finextra questions the banks on why deadlines were missed.

/retail

Tulare County Federal Credit Union signs for Symitar Episys platform

Jack Henry & Associates, Inc.® (NASDAQ:JKHY) is a leading provider of technology solutions and payment processing services primarily for the financial services industry. Its Symitar® division today announced that Tulare County Federal Credit Union selected the Episys® platform to better reach members, maximize efficiencies, and easily scale to meet growth goals.

Banks have been the catalyst for Nordic digital identity success

/Customer relationship management and knowledge management

Banks have been the catalyst for Nordic digital identity success

In conversation with Finextra Research, Arkwright’s Frank Wunderlich and Signicat’s John Erik Setsaas discuss their new report which highlights how the Nordic region can now act as a blueprint for digital identity success and how banks are crucial for this positive result.

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