Customer relationship management and knowledge management

368 articles tagged with this keyword

All articles with this keyword
Apply Cancel
Revolut to open ops centre in Portugal

/Customer relationship management and knowledge management

Revolut to open ops centre in Portugal

Challenger Revolut is planning to open a customer service centre in Portugal that will employ 400 people.

Avoiding artificial stupidity

/ai

Avoiding artificial stupidity

While most financial applications of artificial intelligence have been in the customer service space, there are other areas that banks are working with to improve through implementation of innovation technology.

/Customer relationship management and knowledge management

Oracle taps into Open Banking for digital mortgage origination

Now available in the UK, Oracle Banking Enterprise Originations solution will help banks and building societies transform residential, buy-to-let and SME mortgage origination. Using design principles of open architecture, progressive data decisioning and complete process automation the solution will enable lenders to process mortgage applications far more efficiently by utilising best-in-class digital technologies.

The Future of AI: Applications for banking business transformation

/ai

The Future of AI: Applications for banking business transformation

While artificial intelligence has established itself as a disruptive technology for decades, AI is at the peak of the hype cycle now and banks have started to apply this technology to transform traditional models of businesses.

/retail

Australian neobank appoints John Pountain as CTO

Xinja Bank, an independent Australian neobank built from the ground up  for mobile, has appointed John Pountain Chief Technology Officer.

Venmo rolls out instant transfers to bank accounts

/Customer relationship management and knowledge management

Venmo rolls out instant transfers to bank accounts

Hot on the heels of the US Federal Reserve’s real-time payment and settlement system announcement, Venmo has launched a feature that supports instant transfers to US bank accounts.

How community banks and credit unions are leveraging open APIs

/devops

How community banks and credit unions are leveraging open APIs

There are a staggering 10,000 community banks and credit unions in North America, which together spend $5.5 billion on technology every year. This technology spend is intended to power digital transformation, the retention and growth of accounts, resources for lending or mortgages and to drive revenue.

How corporate bankers can leverage open APIs to innovate

/devops

How corporate bankers can leverage open APIs to innovate

Traditional banks are still not meeting the expectations of their customers because of the legacy core systems that most financial institutions are saddled with, preventing innovation.

Indonesian regulator OJK shuts down 826 fintechs – Bloomberg

/regulation

Indonesian regulator OJK shuts down 826 fintechs – Bloomberg

The Indonesian Financial Services Authority, known as OJK, has shuttered a staggering 826 fintech startups operating without a license in this year alone, despite the increased appetite for the industry in the Southeast Asian nation.

Capital One data breach inquiry launched by Republicans

/security

Capital One data breach inquiry launched by Republicans

The US House of Representatives Committee on Oversight and Reform has requested a briefing with Capital One over the data breach that left 106 million credit card holders and applicants in the US and Canada at risk of their personal information being stolen.

/retail

Mastercard, goop and Next Retail Concepts upgrade online shopping in Canada

For the first time, goop will extend the unique brand experience of the physical goop MRKT Toronto pop-up to digital shoppers in the Canadian market. Powered by Mastercard and Next Retail Concepts and guided by goop, the innovative digital environment will allow shoppers to browse and buy just as if they were in the physical store.

Circle CEO claims current financial system is 'failing 99% of the time'

/Customer relationship management and knowledge management

Circle CEO claims current financial system is 'failing 99% of the time'

Testifying before the US Senate Committee on Banking, Housing and Urban Affairs, Circle co-founder, chairman and CEO Jeremy Allaire highlighted that the existing financial services system is in dire need of being completely overhauled.

/payments

Glint launches gold-based debit Mastercard and app in US

Glint Pay Inc. (Glint), a subsidiary of the U.K.-based fintech company that makes gold an alternative global currency by enabling its clients to buy, sell, save and spend their physical gold instantly through the Glint Debit Mastercard and Glint App, today announces the launch of its products in the U.S. and the selection of Boulder, CO as its U.S. headquarters. To date, Glint has more than 50,000 app downloads, 10’s of thousands of registered users and more than USD $50 million in transacted volume.

Taiwan issues three digital banking licences

/retail

Taiwan issues three digital banking licences

In a first for the island, Taiwan’s Financial Supervisory Commission has issued virtual banking licences to three consortiums – the latest development in the battle between Asian internet firms and the region’s legacy banks for a stronghold over consumer finances.

/Customer relationship management and knowledge management

Itiviti appoints new Head of Customer Success

Itiviti, a leading technology and service provider to financial institutions worldwide, today announced the appointment of Gavin Welsh as EVP, Head of Customer Success, Itiviti Group. Gavin brings more than 25 years’ experience of Fintech customer support and relations to Itiviti, most recently as Global Head of Client Coverage at TradingScreen. Reporting to CEO Rob Mackay, Gavin will define and drive Itiviti’s customer strategy.

How developers can leverage retail banking open APIs

/devops

How developers can leverage retail banking open APIs

Developers are now able to tap into the potential of PSD2 and open banking with no prior core banking experience and leverage open APIs to build retail banking applications. Anand Subbaraman, VP and general manager of retail banking, at Finastra believes that the potential for open APIs is limitless, and we are now in the fourth generation of banking.

Santander pips Metro Bank for best savings account

/Customer relationship management and knowledge management

Santander pips Metro Bank for best savings account

Santander has the most intuitive savings account and ranks fastest for account opening time when compared with nine other leading UK banks, according to Worship’s inaugural Savings Account Audit.

/ai

Personetics brings AI to Salesforce and Microsoft CRM platforms

Personetics, the leading provider of AI-powered personalization and customer advocacy solutions used by the world’s top banks, announced today that its data-driven actionable insights will now be available for bank relationship managers and agents.

/Customer relationship management and knowledge management

Aretsian laucnhes risk and compliance hub

Artesian Solutions, the UK’s leading client intelligence tool for financial services companies, announced the general availability (GA) of its exciting new Artesian Risk and Compliance Hub (ARCH) which has been two years in development.

EBAday 2019: Bleckwen scoops Fintech Zone prize

/Customer relationship management and knowledge management

EBAday 2019: Bleckwen scoops Fintech Zone prize

After two days of live pitches from 15 cutting-edge fintech startups from across Europe and beyond, Bleckwen has been named the 2019 EBAday Fintech Zone best in show winner and will receive promotional and educational services from Finextra and the EBA.

Welcome to Finextra. We use cookies to help us to deliver our services. You may change your preferences at our Cookie Centre.

Please read our Privacy Policy.

Accept