368 articles tagged with this keyword
News/Customer relationship management and knowledge management
Despite the millions invested by banks in the Internet channel, clients still find it quicker to call contact centres for basic information, according to a UK study conducted by Cambridge-based Transversal.
22 August 2007
A class action lawsuit has been filed against Fidelity National Information Services following the theft of 8.5 million customer records at its Certegy unit by a former database administrator who sold the information to data brokers that in turn sold it on to direct marketers.
16 August 2007
Fidelity National Information Services (FIS) has signed Banco de Credito del Peru (BCP), the largest bank in Peru, to its TouchPoint customer interaction technology.
07 August 2007
UK financial services firms are saving hundreds of thousands of pounds a year by using a passport validation service to screen and security check their customers, according to a Financial Times report.
06 August 2007
The UK's direct banks are outperforming their high street rivals when it comes to customer satisfaction, according to a survey conducted by consumer group Which?
01 August 2007
IBM is reporting a contract with Bank of Beirut and the Arab Countries (BBAC) for the supply of a business intelligence platform as well as an ATM installation deal with Peru's Interbank.
24 July 2007
The UK Information Commissioner's Office (ICO), which is responsible for enforcing the Data Protection Act, has hit out at the "horrifying" number of security breaches at leading banks, retailers and government bodies in the past year.
11 July 2007
Fidelity National Information Services has disclosed that a former employee at its Certegy unit stole 2.3 million customer records and sold the information to data brokers that in turn sold it on to direct marketers.
03 July 2007
Welcome to Finextra. We use cookies to help us to deliver our services. You may change your preferences at our Cookie Centre.
Please read our Privacy Policy.