368 articles tagged with this keyword
News/Customer relationship management and knowledge management
Japan's Mizuho Bank has implemented customer relationship management (CRM) technology from Teradata to support its multi-channel marketing campaigns.
29 February 2008
The UK's banking industry is reported to be "on track" to deliver the infrastructure for the new faster payments scheme, which is set to be launched at the end of May 2008, almost six months later than originally scheduled.
27 February 2008
Credit referencing agency Experian has filed a lawsuit against LifeLock - which operates an ID theft prevention service - for allegedly placing fraud alerts illegally on customer credit files it maintains.
21 February 2008
The UK's House of Lords is to conduct a follow-up inquiry into personal Internet security after the Government ignored recommendations on fighting cyber crime given in its original August 2007 report.
Online banking is now a mainstream access method for retail customers on both sides of the Atlantic, but this has not led to a decline in the use of branch-based services and has actually resulted in higher take-up of other channels such as ATMs, according to a study by analyst house Gartner.
20 February 2008
French banking group BNP Paribas has launched a new Web site that outlines initiatives it is implementing to improve customer services and satisfaction.
19 February 2008
Japanese banking group Mizuho Financial is installing anti-money laundering (AML) technology from New York-based risk and compliance systems vendor Fortent across its domestic operations.
12 February 2008
Social banking platforms - such as peer-to-peer (P2P) lending networks like Zopa and Prosper - will grow to control 10% of the worldwide market for retail lending and financial planning by 2010, according to research by consultancy Gartner.
06 February 2008
Hong Kong-based securities broker BOC International (BOCI) is rolling out wealth management technology supplied by local vendor WealthCraft Systems at its new private wealth management department.
29 January 2008
Germany's Landesbank Baden-Württemberg (LBBW) has implemented SunGard's Front Arena platform to support pricing, trading, risk management and back office processing of its equity OTC business.
The Nationwide Building Society has implemented technology from UK-based Real Time Content (RTC) to run customised marketing adverts on its Web site in a bid to increase the number of click-through rates for product ads.
28 January 2008
Seven former Citibank staff are facing over 1000 charges under Singapore's Computer Misuse Act and bank secrecy laws over client details allegedly stolen from the US bank and passed on to rival firm UBS.
25 January 2008
UK high street bank Lloyds TSB has launched a Shariah-compliant nostro account that enables customers to transfer money around the world in line with Islamic principles.
24 January 2008
Luxembourg-based Odyssey Financial Technologies has acquired Xeye, a Canadian provider of wealth management technology. Financial terms of the deal were not disclosed.
23 January 2008
Luxembourg-based Banque Raiffeisen is implementing the T24 core banking platform from Geneva-based Temenos to support its universal and retail operations.
21 January 2008
British banking group HSBC is implementing fraud prevention software supplied by UK business and technology consultancy Detica at its retail banking operations.
17 January 2008
A box of files belonging to UK insurance group Prudential and including the banking details of 200 customers has been found on a motorway slip-road after it apparently fell out of a courier's van, according to press reports.
11 January 2008
The UK's Financial Services Authority has fined insurer Norwich Union £1.26 million for failing to protect confidential customer data - including bank account information - from fraudsters.
17 December 2007
Royal Bank of Canada (RBC) is installing customer interaction management (CIM) technology from Washington-based Talisma which it will use to provide interactive support to its online customers.
11 December 2007
The UK Information Commissioner's Office (ICO), which is responsible for enforcing the Data Protection Act, is calling on organisations to implement stronger safeguards to help protect personal data in the wake of the security breach at HM Revenue and Customs (HMRC).
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