Latest Customer relationship management and knowledge management News: Finextra Research

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The evolution of branch banking

Steve O'Neill, head of branch marketing at HSBC, talks with Finextra about how the branch still has a place in the future of retail banking.

12 August 2011

Finextra TV/Customer relationship management and knowledge management

The 360 degree view of the corporate customer

JP Morgan, HSBC and ING Group discuss corporate customer management.

11 August 2011

Finextra TV/Customer relationship management and knowledge management

The cultural leap of business intelligence

Fred Cook, CIO of North Shore Credit Union in Vancouver, Canada, talks with Finextra about their installation of the Temenos Insight business intelligence system.

31 May 2011

News/Customer relationship management and knowledge management

Guangdong Cooperatives overhauls systems with IBM

IBM has won a major contract with China's Guangdong Rural Credit Cooperatives to consolidate 23 banking systems in seven cities.

02 February 2011

News/Customer relationship management and knowledge management

Temenos trio jump ship to form new company

A group of Temenos executives have quit the Swiss core banking vendor and set up as new outfit hawking customer channel experience technology.

01 February 2011

News/Customer relationship management and knowledge management

Amex shells out EUR496m on Loyalty Partner

American Express has agreed the EUR496 million acquisition of Loyalty Partner, a marketing services outfit operating programmes in Germany, Poland and India.

16 December 2010

Finextra TV/Customer relationship management and knowledge management

Is there a tipping point for banking innovation?

Steve Ellis of Wells Fargo talks banking innovation.

25 October 2010

Finextra TV/Customer relationship management and knowledge management

Corporate customer satisfaction

Adi Reske of Pegasystems discusses the results of a survey that shows corporates are willing to move banks and even pay more for better, more consistent service.

25 October 2010

Finextra TV/Customer relationship management and knowledge management

Banks need to improve liquidity management.

Banks need to improve liquidity management for themselves and corporate customers, according to Sungard.

25 October 2010

Finextra TV/Customer relationship management and knowledge management

Transaction security - Swift style

Societe Generale talks us through the pilot for 3SKey.

25 October 2010

News/Customer relationship management and knowledge management

ING, HSBC and Nordea outline barriers to banking innovation

Retail banking innovation programmes can face a variety of internal barriers to success, ranging from resistance from inhouse technology fiefdoms, governance, and the demand for swift ROI, according to the panel of industry experts on the Finextra/Infosys Webcast, 'Retail Banking Innovation - Adapting to a new age', broadcast on Thursday.

10 September 2010

News/Customer relationship management and knowledge management

Pitney Bowes closes in on £44.4m Portrait acquisition

Pitney Bowes is on the verge of completing its £44.4 million acquisition of Aim-listed CRM vendor Portrait Software after its offer was accepted by stockholders accounting for over 89% of shares.

02 July 2010

News/Customer relationship management and knowledge management

Intelligent Environments boosted by m-banking

UK-based fintech vendor Intelligent Environments is claiming early success for its new mobile banking offering, signing up three clients to the service.

29 June 2010

News/Customer relationship management and knowledge management

Focus Solutions posts 20% FY operating profit rise

Focus Solutions, a UK-based provider of customer interaction software, has posted a 20% rise in full year operating profit and sounded a bullish note on plans for international expansion.

10 June 2010

News/Customer relationship management and knowledge management

Fiserv moves into the front office with AdviceAmerica acquisition

Fiserv has moved to expand its investment services unit with the acquisition of AdviceAmerica. Financial terms of the deal were not disclosed.

07 June 2010

News/Customer relationship management and knowledge management

IBM unveils social media sentiment software

IBM has launched predictive analytics software that mines data from social media sources such as Twitter, blogs and networking sites.

12 May 2010

News/Customer relationship management and knowledge management

Pegasystems agrees $161.5m Chordiant acquisition

BPM specialist Pegasystems is to buy customer relationship management software firm Chordiant in a cash deal worth around $161 million.

15 March 2010

News/Customer relationship management and knowledge management

Mint creates user community forum with Get Satisfaction

Online money management outfit Mint is using technology from San Francisco-based Get Satisfaction to provide a neutral space where users can post questions, share ideas and connect with other users and Mint staffers.

22 February 2010

News/Customer relationship management and knowledge management

Online banking set for increased IT spending in 2010

Online banking executives in the US are anticipating budgetary windfalls for 2010 as banks look to the Internet as a powerful channel for re-engaging with existing and prospective customers.

22 December 2009

News/Customer relationship management and knowledge management

Portrait swings to H1 profit

Aim-listed CRM vendor Portrait Software swung to a first half profit, boosted by a doubling of license sales and strong progress in the US market.

25 November 2009