Customer relationship management and knowledge management

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/Customer relationship management and knowledge management

Financial Synergy Acruity to be introduced to Pillar Administration

Industry leading superannuation and investment software provider, Financial Synergy announces its largest Third Party Administrator (TPA) implementation with Pillar Administration (Pillar).

/Customer relationship management and knowledge management

Skipton Building Society invests in Celerity CRM platform

Skipton Building Society has partnered with data marketing and CRM specialist Celerity Information Services to improve marketing automation, member retention and acquisition.

/Customer relationship management and knowledge management

Financial Synergy provides CRM software for Australian super funds

Industry leading superannuation and investment software provider, Financial Synergy announces today its Acurity™ member online, reporting and compliance platform will enable the delivery of a larger scale and integrated customer relationship strategy for the merged Tasplan and Quadrant super funds.

/Customer relationship management and knowledge management

Infosys partners with SugarCRM

SugarCRM Inc., a company that enables businesses to create extraordinary customer relationships with the most innovative, flexible and affordable CRM solution in the market, has announced its partnership with Infosys (NYSE: INFY), a global leader in consulting, technology, outsourcing and next-generation services, to deliver customer relationship management (CRM) solutions based on Sugar products.

/Customer relationship management and knowledge management

nCino platform chosen by Bank of San Francisco and CBC National Bank

nCino, the leader in cloud banking, today announced that Bank of San Francisco and CBC National Bank are the latest financial institutions to select its platform to provide streamlined access to their loan documentation and improved customer relationship management and compliance.

/Customer relationship management and knowledge management

Worldpay and Paymetric extend partnership for enterprise clients

Worldpay, a leading global provider of payment and risk services, and Paymetric, a global leader of integrated, secure electronic payment solutions for large enterprise customers, have partnered to launch a payments solution that will help businesses trade globally by integrating payments technology with ERP, CRM and legacy applications to reduce risk, cost and inefficiency.

/Customer relationship management and knowledge management

Commerzbank selects SAS tech for marketing programme

Looking to personalize communications with its 15 million private customers and 1 million business clients Commerzbank has selected SAS Customer Intelligence to support its multi-channel marketing program.

/Customer relationship management and knowledge management

BGL Group contracts Sabio for SMS messaging

BGL Group, the major financial services business with more than 8 million customers, has worked with leading contact centre technology specialist Sabio on a major project to strengthen multi-channel customer engagement through the addition of context-sensitive SMS messaging.

/Customer relationship management and knowledge management

Mint Payments collaborates with online payments provider

Mint Payments is pleased to announce that it has signed an agreement with eWAY, whereby eWAY will licence Mint’s “card present” capability to distribute their own mobile point of sale (“mPOS”) solution.

/Customer relationship management and knowledge management

Accenture launches analytics applications for financial services firms

Accenture (ACN) is launching seven advanced analytics applications for the financial services industry, including banking and insurance companies, to simplify analytics decision-making by placing insight at users’ fingertips.

/Customer relationship management and knowledge management

RBS turns to Pega for real-time customer interaction

Pegasystems Inc. (PEGA), the software company empowering the world's leading enterprises with strategic business applications, has been selected by Royal Bank of Scotland (RBS) for customer decisioning.

/Customer relationship management and knowledge management

IBM ships new predictive analytics suite

IBM today announced 20 new industry-specific solutions with pre-built predictive analytics capabilities that will make it easier and faster for organizations across industries like retail, banking, telecommunications, insurance and others, to uncover and act on critical business insights.

/Customer relationship management and knowledge management

Leeds Building Society enlists HP for customer engagement

HP Enterprise Services Ltd today announced that it has been selected by Leeds Building Society to help current and prospective customers interact with the Building Society when, where, and how they choose.

/Customer relationship management and knowledge management

Old Mutual Wealth selects DST digital platform

DST, a global provider of strategically unified data management, business processing, and customer communication solutions, today announced that Opendoor, an e-commerce platform designed to deliver operating efficiencies and improved customer service to wealth managers, has been selected for use by Old Mutual Wealth in the UK.

/Customer relationship management and knowledge management

MasterCard revamps business network site

MasterCard joins the elusive commodities of time and money and helps U.S. businesses save both with the latest version of its popular, professional site, MasterCard Business Network™ 2.0.

/Customer relationship management and knowledge management

Northeast Bank chooses nCino to boost lending services

nCino, the leader in secure, cloud-based operating solutions to the financial services industry, announced today that Northeast Bank, a full-service community bank headquartered in Lewiston, Maine, has selected nCino’s Bank Operating System to enhance its commercial and SBA loan production.

/Customer relationship management and knowledge management

Fenergo appoints Colm Heffernan COO

Fenergo, the leading provider of Client Lifecycle Management software solutions for investment banks, capital market firms and private banks, has today announced the appointment of Colm Heffernan as Chief Operating Officer (COO) of the fast-growing company.

/Customer relationship management and knowledge management

Square launches customer engagement tools

We know connecting with your customers is at the heart of what you do. But effectively continuing that relationship after they’ve left your store — whether it’s through sending a promotion, sharing news, or just getting their feedback — is hard.

/Customer relationship management and knowledge management

CRM, app development and email most popular for financial services clouds

Many financial firms are slowly putting more stock in the cloud. That’s a key finding from a new Cloud Security Alliance (CSA) survey, titled How Cloud is Being Used in the Financial Sector.

Efficiency is no longer a strategy, it is a necessity for banks - Finextra Research

/Customer relationship management and knowledge management

Efficiency is no longer a strategy, it is a necessity for banks - Finextra Research

At least 67% of bank IT budgets are still being spent on maintenance and compliance rather than transformative projects that can create value, according to research conducted by Finextra on behalf of CSC.

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