Customer relationship management and knowledge management

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/crypto

Coinbase to acquire customer support platform Agara

Today, Coinbase is announcing that we are acquiring Agara, an AI-powered support platform with operations in India and the US.

/startups

Clearpay launches analytics platform for merchants

Today Clearpay, a leader in “Buy Now, Pay Later” payments (known as Afterpay (ASX: APT) outside the U.K. and Europe), introduced its new merchant analytics platform, Clearpay iQ. With this powerful new tool, brands gain access to valuable customer-centric analytics to help optimise investment and drive growth.

UK SMEs require human-digital banking blend, concludes Cynergy Bank research

/predictions

UK SMEs require human-digital banking blend, concludes Cynergy Bank research

78% of small and medium-sized enterprises (SMEs) call for digital transformation of banking to be balanced with a human element, finds new research conducted by Cynergy Bank.

/retail

VTB to implement Tarantool platform for fast processing of data

To improve the speed and quality of customer services, VTB will implement the Tarantool platform in its infrastructure.

/retail

Red Box partners Medallia on customer engagement

Red Box, the leading platform for voice, today announces a strategic integration with Medallia, the leading provider of Customer Experience Management solutions.

Monument picks tech vendors to build bank for mass affluent

/startups

Monument picks tech vendors to build bank for mass affluent

Monument, a new digital-first UK bank for the mass affluent, has brought in Mambu, Salesforce, Amazon Web Services, Persistent Systems and Accenture for its technology build.

How the cloud adds value to open banking business models and strategy

/cloud

How the cloud adds value to open banking business models and strategy

While open banking was initially regarded by many as a typical compliance exercise, following the implementation of the Second Payments Services Directive (PSD2), banks are now shifting gears and going beyond the regulatory requirements by leveraging the benefits of open APIs to cater to customer needs and innovate open banking business models.

Coutts MD: Sustainability is about ‘unpeeling’ investment decision making

/sustainable

Coutts MD: Sustainability is about ‘unpeeling’ investment decision making

Mohammad Kamal Syed, managing director and head of investment management at Coutts & Co, tells Finextra Research of the ‘root and branch uplift’ in the firm’s investment decision making to address ESG goals.

/retail

Tier1 introduces pre-packaged delivery model

Tier1 Financial Solutions (“Tier1”), a leading client relationship management (“CRM”) technology provider for capital markets and banking, has introduced a pre-packaged delivery model for its global software solution that also reduces time-to-market to weeks instead of months.

How the cloud transforms customer experience in financial services

/cloud

How the cloud transforms customer experience in financial services

The bar to meet customer expectations across industries has continued to rise. Digital innovation is changing how companies engage their customers in every interaction, particularly how they deliver information as well as products and services.

CCAF, World Bank, World Economic Forum launch survey to research fintech’s role post-Covid-19

/startups

CCAF, World Bank, World Economic Forum launch survey to research fintech’s role post-Covid-19

Targeting 15,000 fintech firms worldwide, the Cambridge Centre for Alternative Finance (CCAF) announced it has partnered with the World Bank Group and the World Economic Forum to survey industry players and compile data about Covid-19’s impact on the marketplace.

Covid-19 is a call to action for regulators to boost financial inclusion

/inclusion

Covid-19 is a call to action for regulators to boost financial inclusion

Speaking at Innovate Finance’s virtual panel for UK Fintech Week 2020, Alicia Levine, COO, Chipper Cash, believes that now is the time for regulators to step up and provide fintech companies with a clear path toward regulated activity.

Learning from Swedbank: Scrutinise AML processes to prepare for 6AMLD

/crime

Learning from Swedbank: Scrutinise AML processes to prepare for 6AMLD

In a report released March this year, Swedbank was found to have carried out €37 billion of high-risk payments over a five-year period.

IWD: Prioritising female hires for fintech gender parity

/inclusion

IWD: Prioritising female hires for fintech gender parity

In conversation with Finextra Research, Donna Parisi, head of finance and fintech at Shearman & Sterling and Michelle Tran, founder of NYC FinTech Women, discuss the persistent gender disparity within fintech and how women can and should be encouraged to make their mark.

Robinhood outage sees customers threaten class action

/Customer relationship management and knowledge management

Robinhood outage sees customers threaten class action

Threats of legal action are emerging across trading app Robinhood’s 10 million customer base, following a 17-hour outage on the day the stock market gained $1.1 trillion.

/retail

Washington Trust Bank expands Baker Hill partnership

Baker Hill, the leading financial technology provider in delivering solutions for common loan origination, risk and relationship management, CECL, and smart data analytics, today announces a renewed partnership with Washington Trust Bank.

/Customer relationship management and knowledge management

PeoplesBank selects Nymbus for smart onboarding and marketing

NYMBUS, a provider of the world’s most advanced financial services platform, today announced PeoplesBank has selected NYMBUS SmartMarketing and SmartOnboarding to unify key aspects of their marketing, onboarding and CRM.

P&N Bank CRM system hacked

/security

P&N Bank CRM system hacked

Australia's P&N Bank has had it customer relationship management system raided by hackers, putting at risk the personal information of some 96,000 members.

How to build defences to accelerate innovation and generate revenue

/startups

How to build defences to accelerate innovation and generate revenue

The total value of global fintech deals in the first six months of 2019 was $22 billion. While this figure may seem staggering, when compared to $31.2 billion in the same period the year before, this is a steep decline of 29%.

Open Banking year two: Insights from the CMA9

/Customer relationship management and knowledge management

Open Banking year two: Insights from the CMA9

The financial services industry was forced to endure a steep learning curve with the launch of Open Banking in 2018, but what followed the one-year anniversary of the UK’s experiment? Here’s a review of Open Banking’s second year. What worked? What didn’t? And what’s next?

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