368 articles tagged with this keyword
Company update/Customer relationship management and knowledge management
Saylent, a leading provider of data analytics and targeted marketing automation software for financial institutions, today announced a new partnership with Mississippi-based BankFirst Financial Services. BankFirst’s commitment to personalized banking will be enhanced by the Saylent Platform’s delivery of data-driven insights and relevant actions that continuously adapt to their customers’ evolving needs.
06 February 2018
FINEX Solutions, a FinTech company specializing in innovative digital banking solutions, announced today the public release of FINEX Psychometric Profiling.
14 December 2017
During the Future Branches 2017 conference, CRMNEXT, the largest global provider of CRM in financial services, announced that Southern Pines, North Carolina-based First Bank has selected its CRM solution to transform its branches.
04 December 2017
NICE (Nasdaq:NICE) today announced that Turkiye Garanti Bankası A.Ş., Turkey’s second largest private bank, is using NICE’s leading analytics solution to boost efficiency, improve customer satisfaction, and ensure greater regulatory adherence.
28 November 2017
Virgin Money, one of the UK’s leading financial services providers has renewed its ongoing relationship with Confirmit to continue to support its highly successful Customer Experience programme.
14 November 2017
Avaya announced today its communications technologies have helped O-Bank (Wangdao) become Taiwan’s first, all-digital, online-only bank.
11 October 2017
The very first “Bank-in-Messenger”- TalkBank.io has raised $1million in seed investments with a company valuation of $6.1million. IIDF and 7 private investors, including Mark Malinovsky (kuponator.ru) have funded the start up.
06 October 2017
Salesforce [NYSE: CRM], the global leader in CRM, today announced Financial Services Cloud for Retail Banking, a new industry application that enables retail banks to deliver the highly personalized, intelligent and connected banking experiences that consumers expect.
04 October 2017
JMR Infotech, a leading technology solutions and services providerbagged a multi-year deal with a Financial Institution of International repute with pan Africa presence and asset portfolio of approximately 50 Billion USD, based out of South Africa to manage its Oracle Seibel CRM application, world's most comprehensive customer relationship management solution.
28 September 2017
Mazars, a professional services firm specialising in audit, advisory, accounting and tax services, has recovered 2,000 hours annually by eliminating repetitive data entry.
31 August 2017
News/Customer relationship management and knowledge management
Robots, artificial intelligence and other forms of automation could take over almost a third of investment banking jobs within just a few years, according to a recent report from consultant McKinsey.
21 July 2017
Nordea is to introduce artificial intelligence technology to analyse customer text queries and forward the correspondence to the right department.
07 July 2017
A multi-million pound investment in digital technology has been announced by the Nottingham Building Society (known as The Nottingham), which will make it easier for members to access the society’s unique advice and service proposition online as well as in branch.
05 July 2017
Welcome to Finextra's live coverage from Day 2 of the SAP Financial Services Forum in London. The theme for this event is 'winning in the digital moment'. The agenda will examine how technologies such as AI, machine learning, analytics, blockchain, open APIs and the cloud can be best leveraged to deliver truly digitised financial services.
Welcome to Finextra's live coverage of the SAP Financial Services Forum in London. The theme for this event is 'winning in the digital moment'. The two-day agenda will examine how technologies such as AI, machine learning, analytics, blockchain, open APIs and the cloud can be best leveraged to deliver truly digitised financial services.
04 July 2017
HDFC Bank Ltd., one of India's premier digital banks has partnered with ZineOne to provide rich digital banking experience to its customers across all digital channels.
22 June 2017
Sapient Global Markets, a leading global provider of business technology and consulting services for the financial and commodity markets, and Smart Communications™, a Leader in Gartner’s 2017 Magic Quadrant for Customer Communications Management software, today announced that the SmartCOMM™ solution, will be integrated into Sapient Client Connect.
21 June 2017
As from today the latest version of the KBC K’Ching app, the KBC mobile banking app for youngsters, will be available in app stores for all K’Ching users. This latest version allows users to communicate through instant messaging with the app through an artificial intelligence (AI) chatbot.
Nuance Communications has launched Nina Coach, a solution to help organisations train, deploy and improve virtual assistants faster than ever before by tapping into artificial intelligence and leveraging existing human knowledge.
nCino, the worldwide leader in cloud banking, today announced that $4.4 billion-asset Great Southern Bank has selected its Bank Operating System to increase speed and enhance the simplicity of its commercial loan process.
23 May 2017
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