Customer relationship management and knowledge management

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/Customer relationship management and knowledge management

Mastercard launches mobile gift card in time for Christmas

Mastercard has partnered with CleverCards and Appreciate Group to launch Europe’s first ever fully digital gift card.

/retail

Commonwealth Bank launches rewards feature

To mark the launch of Commonwealth Bank’s app feature for eligible* customers, new research has lifted the lid on our shopping habits and revealed that we are a nation on the hunt for a bargain, with more than 9 out of 10 (94 per cent) of Aussies surveyed using shopping hacks to reduce spending.

/payments

Flywire and iSAMS integrate to simplify reconciliation for schools

Flywire, a provider of vertical payment and receivables solutions for businesses and institutions, today announced a new integration partnership with iSAMS, a 100% web-based school management and integrated accounting solution. Flywire will integrate its comprehensive payment and receivables platform for Education with the iSAMS iFinance solution, streamlining international payments for K-12 students and their families while simplifying reconciliation for schools.

Disclosing sustainability does not guarantee sustainability

/sustainable

Disclosing sustainability does not guarantee sustainability

81% of banks are disclosing information on progressive climate-related public policy. According to a report by Boston Common Asset Management, this is a slight increase from 71% in 2018.

/wealth

Intellect ships RM Office 2020 for wealth managers

Intellect Design Arena Ltd, a specialist in applying true Digital Technologies across Banking and Insurance, announced the launch of the RM Office 2020 for wealth managers, its marquee product from its suite of digital wealth management, the Wealth Qube.

P27 Momentum: Key milestones for stakeholders in 2020 and beyond

/payments

P27 Momentum: Key milestones for stakeholders in 2020 and beyond

Henry Ohlsson, deputy governor, Riksbank kept Nordic payments professionals entertained during NextGen Nordics: P27 Momentum during his session on the role of the central bank in a changing environment.

/Customer relationship management and knowledge management

CaixaBank joins the Salesforce Financial Services Cloud Design Partner Programme

CaixaBank and Salesforce, the global leader in Customer Relationship Management (CRM), have reached an agreement for the joint development of technological innovation for financial services.

Finnish fintech Enfuce to track CO2e emissions of purchases

/sustainable

Finnish fintech Enfuce to track CO2e emissions of purchases

Working in tandem with Amazon Web Services and Mastercard, Finnish fintech Enfuce has launched My Carbon Action, a digital tool that allows businesses to track and calculate the carbon dioxide equivalent (CO2e) emissions of every purchase and provide insights into their climate change impact.

/devops

HSBC rolls out new customer experience programme

Under the expert guidance of Bain & Company and with operational and technology support provided by experience management leader MaritzCX, HSBC has completed the launch of their new, global, customer experience programme.

How does cloud democratise consumers in banking and payments?

/cloud

How does cloud democratise consumers in banking and payments?

In banking and payments, much is discussed about the end retail customer experience. We often read about B2C or even B2B2C payments, mostly because mobile devices have extended well beyond simple communication.

7 ways banks can leverage the cloud to achieve customer centricity

/cloud

7 ways banks can leverage the cloud to achieve customer centricity

Evidence suggests that centring operations around customers rather than focusing on products improves user experience and generates revenue. The cloud can help incumbent banks digitise operations that are structured around siloed, on-premises systems, data and processes, and enable them to become customer-centric.

Putting regulatory reporters in the driving seat with the cloud

/cloud

Putting regulatory reporters in the driving seat with the cloud

Regulatory reports have become too complex to handle, forcing banks to search for alternative and sustainable cloud-based solutions that can reduce the cost of compliance.

The CIO’s blueprint for streamlining digital business agreements

/Customer relationship management and knowledge management

The CIO’s blueprint for streamlining digital business agreements

80% of financial institutions will become irrelevant by 2030 due to their inability to compete with digitally-savvy rivals, according to research by Gartner.

HSBC claims hyper-personalised banking will be driven by digital ID

/retail

HSBC claims hyper-personalised banking will be driven by digital ID

A new report from HSBC reveals that the traditional products-based approach in retail banking will be replaced by hyper-personalised services, where customer personal data will be collated to form a central digital ID.

Will trust woes undermine Open Banking under PSD2?

/Customer relationship management and knowledge management

Will trust woes undermine Open Banking under PSD2?

In a roundtable discussion held Wednesday in London hosted by digital payments firm PPRO, industry leaders met to explore the impact PSD2 has imposed on key players in Open Banking and the changes needed to achieve the regulation’s objective in 2020 and beyond.

Money 20/20: AI is now a must-have in financial services

/ai

Money 20/20: AI is now a must-have in financial services

Today, artificial intelligence is so much more than an experiment for financial services institutions: it is a true competitive differentiator that can help banks deliver hyper-personalised customer experience, improve decision-making and boost operational efficiency.

/retail

Raddon launches predictive marketing tech

Raddon, a Fiserv company and provider of innovative research, insightful analysis and strategic guidance to financial institutions, has launched a new solution to help financial institutions better understand customers’ and members’ lifestyles and banking behaviors.

Modulr invests £20m in Scottish fintech

/Customer relationship management and knowledge management

Modulr invests £20m in Scottish fintech

SME payments outfit Modulr is to invest the best part of £20m in the Scottish fintech industry, in the process creating 53 new jobs and nurturing new technology talent.

Money 20/20: Fusion centres are the future of fraud prevention

/security

Money 20/20: Fusion centres are the future of fraud prevention

Security executives have a bigger seat at the table when making product decisions in the world of faster payments and online account origination. At Money 20/20 USA, industry experts discuss how technical knowledge and business issues need to be married to truly meet the realities of digital transformation and prevent fraud.

Retail banks losing the race to challengers in the last mile

/retail

Retail banks losing the race to challengers in the last mile

Capgemini and Efma's World Retail Banking Report (WRBR) released today finds that consumers are increasingly choosing challenger banks due to poor customer service in the 'last mile' of service delivery from high street incumbents.

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