Customer relationship management and knowledge management

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/Customer relationship management and knowledge management

Accenture launches analytics applications for financial services firms

Accenture (ACN) is launching seven advanced analytics applications for the financial services industry, including banking and insurance companies, to simplify analytics decision-making by placing insight at users’ fingertips.

/Customer relationship management and knowledge management

RBS turns to Pega for real-time customer interaction

Pegasystems Inc. (PEGA), the software company empowering the world's leading enterprises with strategic business applications, has been selected by Royal Bank of Scotland (RBS) for customer decisioning.

/Customer relationship management and knowledge management

IBM ships new predictive analytics suite

IBM today announced 20 new industry-specific solutions with pre-built predictive analytics capabilities that will make it easier and faster for organizations across industries like retail, banking, telecommunications, insurance and others, to uncover and act on critical business insights.

/Customer relationship management and knowledge management

Leeds Building Society enlists HP for customer engagement

HP Enterprise Services Ltd today announced that it has been selected by Leeds Building Society to help current and prospective customers interact with the Building Society when, where, and how they choose.

/Customer relationship management and knowledge management

Old Mutual Wealth selects DST digital platform

DST, a global provider of strategically unified data management, business processing, and customer communication solutions, today announced that Opendoor, an e-commerce platform designed to deliver operating efficiencies and improved customer service to wealth managers, has been selected for use by Old Mutual Wealth in the UK.

/Customer relationship management and knowledge management

MasterCard revamps business network site

MasterCard joins the elusive commodities of time and money and helps U.S. businesses save both with the latest version of its popular, professional site, MasterCard Business Network™ 2.0.

/Customer relationship management and knowledge management

Northeast Bank chooses nCino to boost lending services

nCino, the leader in secure, cloud-based operating solutions to the financial services industry, announced today that Northeast Bank, a full-service community bank headquartered in Lewiston, Maine, has selected nCino’s Bank Operating System to enhance its commercial and SBA loan production.

/Customer relationship management and knowledge management

Fenergo appoints Colm Heffernan COO

Fenergo, the leading provider of Client Lifecycle Management software solutions for investment banks, capital market firms and private banks, has today announced the appointment of Colm Heffernan as Chief Operating Officer (COO) of the fast-growing company.

/Customer relationship management and knowledge management

Square launches customer engagement tools

We know connecting with your customers is at the heart of what you do. But effectively continuing that relationship after they’ve left your store — whether it’s through sending a promotion, sharing news, or just getting their feedback — is hard.

/Customer relationship management and knowledge management

CRM, app development and email most popular for financial services clouds

Many financial firms are slowly putting more stock in the cloud. That’s a key finding from a new Cloud Security Alliance (CSA) survey, titled How Cloud is Being Used in the Financial Sector.

/Customer relationship management and knowledge management

RBS to measure customer engagement levels with Artesian social intelligence software

Artesian, the innovative developer of social intelligence software has today announced that the Royal Bank of Scotland (RBS) is using its solution to help it to measure the levels of engagement between its relationship managers and their customers.

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