Customer relationship management and knowledge management

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/Customer relationship management and knowledge management

BankFirst Financial Services picks Saylent for customer engagement platform

Saylent, a leading provider of data analytics and targeted marketing automation software for financial institutions, today announced a new partnership with Mississippi-based BankFirst Financial Services. BankFirst’s commitment to personalized banking will be enhanced by the Saylent Platform’s delivery of data-driven insights and relevant actions that continuously adapt to their customers’ evolving needs.

/Customer relationship management and knowledge management

Finex measures user engagement with Psychometric Profiling

FINEX Solutions, a FinTech company specializing in innovative digital banking solutions, announced today the public release of FINEX Psychometric Profiling.

/Customer relationship management and knowledge management

First Bank taps CRMNEXT CRM tech

During the Future Branches 2017 conference, CRMNEXT, the largest global provider of CRM in financial services, announced that Southern Pines, North Carolina-based First Bank has selected its CRM solution to transform its branches.

/Customer relationship management and knowledge management

Garanti Bank taps Nice for customer analytics

NICE (Nasdaq:NICE) today announced that Turkiye Garanti Bankası A.Ş., Turkey’s second largest private bank, is using NICE’s leading analytics solution to boost efficiency, improve customer satisfaction, and ensure greater regulatory adherence.

/Customer relationship management and knowledge management

Virgin Money renews relationship with Confirmit

Virgin Money, one of the UK’s leading financial services providers has renewed its ongoing relationship with Confirmit to continue to support its highly successful Customer Experience programme.

/Customer relationship management and knowledge management

Avaya scores customer engagement deal at Taiwanese digital bank O-Bank

Avaya announced today its communications technologies have helped O-Bank (Wangdao) become Taiwan’s first, all-digital, online-only bank.

/Customer relationship management and knowledge management

Artificial Intelligence Bank-in-Messenger raises $1million from IIDF and private investors

The very first “Bank-in-Messenger”- TalkBank.io has raised $1million in seed investments with a company valuation of $6.1million. IIDF and 7 private investors, including Mark Malinovsky (kuponator.ru) have funded the start up.

/Customer relationship management and knowledge management

Salesforce unveils retail banking application

Salesforce [NYSE: CRM], the global leader in CRM, today announced Financial Services Cloud for Retail Banking, a new industry application that enables retail banks to deliver the highly personalized, intelligent and connected banking experiences that consumers expect.

/Customer relationship management and knowledge management

JMR Infotech reports African contract win

JMR Infotech, a leading technology solutions and services providerbagged a multi-year deal with a Financial Institution of International repute with pan Africa presence and asset portfolio of approximately 50 Billion USD, based out of South Africa to manage its Oracle Seibel CRM application, world's most comprehensive customer relationship management solution.

/Customer relationship management and knowledge management

Mazars picks SugarCRM for business transformation project

Mazars, a professional services firm specialising in audit, advisory, accounting and tax services, has recovered 2,000 hours annually by eliminating repetitive data entry.

/Customer relationship management and knowledge management

The Nottingham goes digital with Salesforce

A multi-million pound investment in digital technology has been announced by the Nottingham Building Society (known as The Nottingham), which will make it easier for members to access the society’s unique advice and service proposition online as well as in branch.

/Customer relationship management and knowledge management

HDFC chooses ZineOne Customer Interactions Hub

HDFC Bank Ltd., one of India's premier digital banks has partnered with ZineOne to provide rich digital banking experience to its customers across all digital channels.

/Customer relationship management and knowledge management

Sapient Global Markets integrates SmartComm into Client Connect

Sapient Global Markets, a leading global provider of business technology and consulting services for the financial and commodity markets, and Smart Communications™, a Leader in Gartner’s 2017 Magic Quadrant for Customer Communications Management software, today announced that the SmartCOMM™ solution, will be integrated into Sapient Client Connect.

/Customer relationship management and knowledge management

KBC's K'Ching app introduces AI chatbot for youth market

As from today the latest version of the KBC K’Ching app, the KBC mobile banking app for youngsters, will be available in app stores for all K’Ching users. This latest version allows users to communicate through instant messaging with the app through an artificial intelligence (AI) chatbot.

/Customer relationship management and knowledge management

Nuance launches Nina Coach to train and deploy virtual assistants

Nuance Communications has launched Nina Coach, a solution to help organisations train, deploy and improve virtual assistants faster than ever before by tapping into artificial intelligence and leveraging existing human knowledge.

/Customer relationship management and knowledge management

Great Southern Bank picks nCino

nCino, the worldwide leader in cloud banking, today announced that $4.4 billion-asset Great Southern Bank has selected its Bank Operating System to increase speed and enhance the simplicity of its commercial loan process.

/Customer relationship management and knowledge management

Cuna launches data analytics service as part of £250 million digital investment plan

CUNA Mutual Group today announced the launch of CUNA Mutual AdvantEdge Analytics, LLC, a new data and analytics technology and services business to help credit unions deliver a better member experience through actionable data insights.

/Customer relationship management and knowledge management

Fiserv wins SouthEast Bank contract

Fiserv, Inc. (NASDAQ: FISV), a leading global provider of financial services technology solutions, announced today that SouthEast Bank, a $1.2 billion Tennessee-based bank, has selected Fiserv to support the bank’s continued growth, enhance the customer experience and provide its staff with modern technology to further productivity and efficiency.

/Customer relationship management and knowledge management

Fulton Financial Corporation renews with Fiserv

Fiserv, Inc. (NASDAQ: FISV), a leading global provider of financial services technology solutions, today announced that Fulton Financial Corporation, a bank holding company headquartered in Lancaster, Pennsylvania, has signed a long-term agreement to renew its relationship with Fiserv.

/Customer relationship management and knowledge management

Insurance provider Saga picks Guidewire Software

Saga Services Ltd (“Saga”), a leading UK provider of insurance solutions to the over 50s, and Guidewire Software, Inc. (NYSE: GWRE), a provider of software products to general insurers, today announced that Saga has selected Guidewire PolicyCenter®, Guidewire BillingCenter®, Rating Management, Client Data Management, and Guidewire DataHub™ for policy administration, billing, rating, client data management, and analytics.

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