Customer relationship management and knowledge management

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/crypto

Coinbase to acquire customer support platform Agara

Today, Coinbase is announcing that we are acquiring Agara, an AI-powered support platform with operations in India and the US.

/startups

Clearpay launches analytics platform for merchants

Today Clearpay, a leader in “Buy Now, Pay Later” payments (known as Afterpay (ASX: APT) outside the U.K. and Europe), introduced its new merchant analytics platform, Clearpay iQ. With this powerful new tool, brands gain access to valuable customer-centric analytics to help optimise investment and drive growth.

/retail

VTB to implement Tarantool platform for fast processing of data

To improve the speed and quality of customer services, VTB will implement the Tarantool platform in its infrastructure.

/retail

Red Box partners Medallia on customer engagement

Red Box, the leading platform for voice, today announces a strategic integration with Medallia, the leading provider of Customer Experience Management solutions.

/retail

Tier1 introduces pre-packaged delivery model

Tier1 Financial Solutions (“Tier1”), a leading client relationship management (“CRM”) technology provider for capital markets and banking, has introduced a pre-packaged delivery model for its global software solution that also reduces time-to-market to weeks instead of months.

/retail

Washington Trust Bank expands Baker Hill partnership

Baker Hill, the leading financial technology provider in delivering solutions for common loan origination, risk and relationship management, CECL, and smart data analytics, today announces a renewed partnership with Washington Trust Bank.

/Customer relationship management and knowledge management

PeoplesBank selects Nymbus for smart onboarding and marketing

NYMBUS, a provider of the world’s most advanced financial services platform, today announced PeoplesBank has selected NYMBUS SmartMarketing and SmartOnboarding to unify key aspects of their marketing, onboarding and CRM.

/Customer relationship management and knowledge management

Mastercard launches mobile gift card in time for Christmas

Mastercard has partnered with CleverCards and Appreciate Group to launch Europe’s first ever fully digital gift card.

/retail

Commonwealth Bank launches rewards feature

To mark the launch of Commonwealth Bank’s app feature for eligible* customers, new research has lifted the lid on our shopping habits and revealed that we are a nation on the hunt for a bargain, with more than 9 out of 10 (94 per cent) of Aussies surveyed using shopping hacks to reduce spending.

/payments

Flywire and iSAMS integrate to simplify reconciliation for schools

Flywire, a provider of vertical payment and receivables solutions for businesses and institutions, today announced a new integration partnership with iSAMS, a 100% web-based school management and integrated accounting solution. Flywire will integrate its comprehensive payment and receivables platform for Education with the iSAMS iFinance solution, streamlining international payments for K-12 students and their families while simplifying reconciliation for schools.

/wealth

Intellect ships RM Office 2020 for wealth managers

Intellect Design Arena Ltd, a specialist in applying true Digital Technologies across Banking and Insurance, announced the launch of the RM Office 2020 for wealth managers, its marquee product from its suite of digital wealth management, the Wealth Qube.

/Customer relationship management and knowledge management

CaixaBank joins the Salesforce Financial Services Cloud Design Partner Programme

CaixaBank and Salesforce, the global leader in Customer Relationship Management (CRM), have reached an agreement for the joint development of technological innovation for financial services.

/devops

HSBC rolls out new customer experience programme

Under the expert guidance of Bain & Company and with operational and technology support provided by experience management leader MaritzCX, HSBC has completed the launch of their new, global, customer experience programme.

/retail

Raddon launches predictive marketing tech

Raddon, a Fiserv company and provider of innovative research, insightful analysis and strategic guidance to financial institutions, has launched a new solution to help financial institutions better understand customers’ and members’ lifestyles and banking behaviors.

/Customer relationship management and knowledge management

InvestCloud releases Open CRM for investment managers

InvestCloud, a platform for the development of financial digital solutions, pre-integrated into the cloud with $2 trillion+ in assets, has released Open CRM, an enhanced customer relationship management system.

/wholesale

NexJ Systems launches CRM for wealth management

NexJ Systems Inc. (TSX: NXJ), delivering intelligent customer management software to the financial services industry, today announced the general availability of its next generation CRM, purpose built for wealth management firms that can be deployed either on a private cloud, hybrid cloud or on-premise.

/payments

Checkout.com granted an E-Money Licence

Checkout.com, Europe’s fastest-growing payments provider, has been awarded a licence as an E-Money Institution in France.

/payments

FICO and Visma Connect partner for anti financial crime delivery

Visma Connect, the leading Dutch critical payments services provider and FICO have launched a partnership to jointly deliver FICO’s best-in-class Anti-Financial Crime solutions for Know Your Customer (KYC), anti-money laundering (AML) and real-time sanctions screening to banks, FinTechs, payment institutions, PSD2 third-party providers and corporations.

/Customer relationship management and knowledge management

Segmint appoints new president, Adam Craig

Segmint Inc., a leading provider of data-driven solutions empowering financial institutions to better understand their customers using payment and transactional analytics, proudly headquartered in Akron, Ohio, appointed Adam Craig as President.

/Customer relationship management and knowledge management

Centier Bank goes live with Nymbus SmartLaunch

NYMBUS, a provider of the world’s most advanced financial services platform, today announced Centier Bank has selected and gone live with NYMBUS SmartLaunch™ to outsource the customized development and full operations of its new fintech mobile app, Billinero.

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