Latest Innovation News: Finextra Research

HSBC tops UK bank social media customer service table

HSBC is Britain's most engaged bank on social media, using the likes of Twitter and Facebook to provide prompt customer service, according to research from IMGroup.

27 September 2013

News/Innovation

Students to mentor Citi suits on digital strategies

In a twist on the mentor relationship, University of Miami students are preparing to take senior Citi bankers under their wings, teaching the suits about social media and digital technologies.

27 September 2013

Finextra TV/Innovation

Digital driven transformation

Frédéric Lhostte, director, Belgian Mobile Wallet Initiative, Belgacom, Scott Bales, chief mobile officer at Moven and Juan Pedro Moreno, managing director, Global Banking Industry, Accenture discuss and debate digital transformation in banking and financial services.

27 September 2013

News/Innovation

Branson takes a punt on stealth start-up Clinkle

Mobile payments start-up Clinkle has secured fresh investment from Virgin mogul Richard Branson, and announced that it has signed up 100,000 prospective users ahead of its roll-out to US college campuses later this year.

26 September 2013

News/Innovation

SecondMarket preps bitcoin fund

SecondMarket has launched the Bitcoin Investment Trust, a fund dedicated exclusively to investing in the virtual currency.

26 September 2013

News/Innovation

BNZ uses facial recognition software to find out how customers feel about money

Bank of New Zealand is using advanced facial recognition software to help customers visiting its Web site explore their emotional attachment to their personal finances.

25 September 2013

Finextra TV/Innovation

Re-connecting to the personal side of banking

Lance Gourlay, director, corporate accounts at CR2, discusses how banks re-connect with their customers, innovations in self-service banking, and CR2's activity in the self-service space.

25 September 2013

News/Innovation

ICICI Bank lets customers send money via Facebook app

India's ICICI Bank has launched a Facebook app that enables customers to send money to friends through the social network.

24 September 2013

News/Innovation

Facebook rolls-out 'Autofill' payments feature for friction-free mobile shopping

Facebook has embarked on a limited roll out of a new feature that enables users to automatically enter their payment details for mobile shopping by simply using their social network log-in credentials.

24 September 2013

Finextra TV/Innovation

The centre of the digital wallet ecosystem

Frédéric Lhostte, director, Belgian Mobile Wallet Initiative, Belgacom discusses the crowded field of mobile wallets.

24 September 2013

Finextra TV/Innovation

The key to global security

David Watson, head of GTB client access products at Deutsche Bank, Christoph Albers, market manager corporate market at Swift and Hubert JP Jolly MD and global head of channel and enterprise services, Transaction Services Citi, discuss the current global rollout of Swift's Secure Signature Key or 3SKey.

24 September 2013

Finextra TV/Innovation

Making sense of the customer experience

Jeremy Suddards, vice president of financial services, HP, discusses why respondents to the customer experience survey are in the middle of a customer-experience project, why mobile is emerging as a key trend and what banks can learn from multi-channel retail.

24 September 2013

Finextra TV/Innovation

Big, messy, disparate data

Colin Kerr, industry solutions director, worldwide financial services at Microsoft looks at how the financial services industry is handling the challenges of big data.

24 September 2013

Finextra TV/Innovation

Banks and digital transformations

Massimo Proverbio, global managing director of payment services at Accenture, focuses on banks' transformational priorities.

23 September 2013

Finextra TV/Innovation

Managing complexity with the cloud

Victor Abbeloos, head of interface, marketing at Swift, discusses the Alliance Lite2 technology and how it minimises complexity.

23 September 2013

Finextra TV/Innovation

Understanding the digital revolution of banking

Serge van Dam, Segment Leader, Digital Channels at Fiserv, discusses the new whitepaper looking at digital channels, how banks segment their customers and what is meant by 'digital banking'.

23 September 2013

Finextra TV/Innovation

Waratek on the Sibos journey

John Matthew Holt, Founder and CTO of Waratek, discusses Java's fit in modern banking infrastructure, Waratek's involvement in the Innotribe Startup Challenge and the company's plans going forward.

23 September 2013

News/Innovation

Bank data API start-up Plaid raises $2.8m

Plaid, the US start-up behind an API that lets banks share financial data with developers, has raised $2.8 million in a funding round led by Spark Capital.

20 September 2013

Finextra TV/Innovation

Big data and customer centricity

Nanda Kumar, founder and CEO of SunTech, discusses the importance of big data, customer centricity as well as partnerships.

19 September 2013

Finextra TV/Innovation

A vision for the future of payments

Vincent Brennan, head of group payments at Bank of Ireland, discusses his vision for the 2020 payments environment, the barriers to a seamless payment environment and regulations affect on payments.

19 September 2013