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Money 20/20: AI is now a must-have in financial services

/ai

Money 20/20: AI is now a must-have in financial services

Today, artificial intelligence is so much more than an experiment for financial services institutions: it is a true competitive differentiator that can help banks deliver hyper-personalised customer experience, improve decision-making and boost operational efficiency.

Nutmeg expands human-led service in ongoing bid for profitability

/Customer Experience

Nutmeg expands human-led service in ongoing bid for profitability

Nutmeg's head of advice Lisa Caplan has spoken to Finextra about the continued expansion of its digital wealth management offering beyond the automated investment platform for which its known.

Money 20/20: Fusion centres are the future of fraud prevention

/security

Money 20/20: Fusion centres are the future of fraud prevention

Security executives have a bigger seat at the table when making product decisions in the world of faster payments and online account origination. At Money 20/20 USA, industry experts discuss how technical knowledge and business issues need to be married to truly meet the realities of digital transformation and prevent fraud.

Retail banks losing the race to challengers in the last mile

/retail

Retail banks losing the race to challengers in the last mile

Capgemini and Efma's World Retail Banking Report (WRBR) released today finds that consumers are increasingly choosing challenger banks due to poor customer service in the 'last mile' of service delivery from high street incumbents.

Money 20/20: Banks can be creepy, as long as they personalise services

/Customer Experience

Money 20/20: Banks can be creepy, as long as they personalise services

John Thomas, head of enterprise, innovation & strategic business architecture at TD Bank showcases his expertise on how to leverage data to synthesise the customer experience while at the same time, remaining hyper-relevant in the banking sector at Money 20/20 USA in Las Vegas.

Globalisation of payments highlights need for new standards of governance

/Customer Experience

Globalisation of payments highlights need for new standards of governance

2020 will see a development in the standards governing the flow of money to match the increased globalisation of payment processing, according to Deloitte.

Credit card issuers must target digital payment apps, Deloitte reports

/Customer Experience

Credit card issuers must target digital payment apps, Deloitte reports

Deloitte's Center for Financial Services today reports that consumers are looking toward the broader ‘ecosystem’ to simplify their payments experience as innovative payment instruments become more prevalent.

Money 20/20: Latin American fintechs can serve the US better than US fintechs

/inclusion

Money 20/20: Latin American fintechs can serve the US better than US fintechs

Fintech firms born and bred in Latin America have survived and thrived in markets in which political and economic uncertainty requires new players to be agile and flexible.

Money 20/20: The Chinese payments space is a critical enabler for e-commerce

/payments

Money 20/20: The Chinese payments space is a critical enabler for e-commerce

Shining the spotlight on Asia, key trends defining China’s place in the global e-commerce space are discussed in sessions at Money 20/20 USA’s Leadership Lodge, diving deep into how fintech firms are adapting to deliver broader, yet innovative services to support a diverse range of merchants with cross-border payments.

Fintechs must ‘sell simplicity’ to carve out competitive advantage

/Customer Experience

Fintechs must ‘sell simplicity’ to carve out competitive advantage

Where selling trust with a brand was once the key point of distinction for effective marketing in the fintech space, streamlining user experience through product simplicity now leads the way in superior branding strategy.

BNY Mellon director: US has more B2B open banking activity than Eurozone

/payments

BNY Mellon director: US has more B2B open banking activity than Eurozone

Laura McGortey, director of strategic partnership solutions at BNY Mellon, claims that there is more open banking activity in the US B2B payments space in comparison to the Eurozone, on the final day of AFP 2019 in Boston.

If you can’t beat them, join them: Fintech partnerships are here to stay

/Customer Experience

If you can’t beat them, join them: Fintech partnerships are here to stay

With commercial models, value chains and M&A activity emerging as a leading theme of Money 20/20’s upcoming conference in Las Vegas, we explore how financial institutions are leveraging the opportunity to collaborate with incumbents and disruptors across the space.

How to manage vanilla treasury payments against the backdrop of regulation

/payments

How to manage vanilla treasury payments against the backdrop of regulation

Finextra spoke to ING’s head of transaction services Americas Tibor Bartels at AFP 2019 about his experience working with both US and European treasurers and chief financial officers and whether regulation has helped with cash management or has been a hindrance.

A treasurer’s best practice guide to global payment integration

/payments

A treasurer’s best practice guide to global payment integration

Corporate business success stories can only be achieved if treasury professionals are keenly aware of the payment options, innovations and regulatory changes that are, can and will impact financial operations.

AI, cloud, blockchain and beyond: Changing the financial world individually and in tandem

/Customer Experience

AI, cloud, blockchain and beyond: Changing the financial world individually and in tandem

AI, cloud, blockchain and quantum computing form some of the pillars the much-discussed Fourth Industrial Revolution, with financial services watching on in anticipation of the disruption they promise in the years ahead.

SCA – no more kicking the can down the road

/Customer Experience

SCA – no more kicking the can down the road

With the EBA announcing a revised deadline for migration to Strong Customer Authentication (SCA) of December 31st 2020, how have industry players reacted and what now needs to happen make the transition a success?

How the cloud increases capacity and agility

/cloud

How the cloud increases capacity and agility

The cloud propels financial institutions (FIs) forward and provides the opportunity to scale in line with market demands such as volatility in the capital markets space, new regulations in banking and payments or increasing data assets in the insurance industry.

Leveraging cloud migration to power digital transformation

/cloud

Leveraging cloud migration to power digital transformation

The volume of data has exploded, and it is becoming increasingly important for financial institutions (FIs) to manage and derive value from their data. However, harnessing data is not a simple task and an increasing number of organisations are leveraging cloud to unlock new value.

Why are FIs shifting grid computing to the cloud?

/cloud

Why are FIs shifting grid computing to the cloud?

The financial services industry has long required compute-intensive calculations for risk management, regulatory compliance, product development, pricing, trading, clearing and surveillance. However, the volume and timeliness of these calculations have increased.

Increasing compute power with the cloud

/cloud

Increasing compute power with the cloud

The instantaneous availability of compute power in the cloud is supporting an explosion of data consumption in the financial services industry. In order to manage the vast amount of information in competitive and fragmented markets and derive actionable insights, a new approach to data management is essential. And financial institutions (FIs) are increasingly looking to the cloud.

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