Latest Customer Experience News: Finextra Research

News/Customer Experience

Clydesdale and Yorkshire Banks struck by payments error

An error at Clydesdale and Yorkshire Banks has resulted in customers not receiving payments into their accounts.

03 January 2020

Company update/Customer Experience

Mastercard launches mobile gift card in time for Christmas

Mastercard has partnered with CleverCards and Appreciate Group to launch Europe’s first ever fully digital gift card.

16 December 2019

Company update/retail

B-North picks Newcastle Strategic Solutions

B-North, the Manchester-based firm building an SME lending bank for the UK, has selected Newcastle Strategic Solutions Limited to provide its deposit-taking solution. B-North will be offering a range of fixed-term retail savings products when it launches in 2020, and will be using Newcastle Strategic Solutions for account opening and account management.

16 December 2019

Company update/payments

Ixaris and Sabre expand into new European markets

Award-winning payments optimisation company, Ixaris, today announces a new strategic agreement with leading technology provider to the global travel industry Sabre, tapping into new markets across Europe.

13 December 2019

Company update/ai

Only 19% of commercial banks are using AI holistically - Genpact

Nearly all (97%) commercial banks are using artificial intelligence (AI), according to new research from Genpact (NYSE: G), a global professional services firm focused on delivering digital transformation; however, most financial institutions are not implementing the technology effectively for competitive advantage.

11 December 2019

Company update/security

Goldman Sachs leads £38 million funding for Secure Code Warrior

Global secure coding company Secure Code Warrior® today announced a Series B funding round of £38 million, representing the largest ever US investment of its kind for an Australian cybersecurity business.

11 December 2019

News/retail

Starling adds legal services to its digital offering

Starling Bank has announced a partnership with legal services provider Sparqa, the latest addition to the challenger's in-app Marketplace.

09 December 2019

News/retail

Deloitte predicts 'Japanification' of banking in 2020s

Leaders of banks need to look beyond banking in anticipation of disruption to their industry in the next decade, according to Deloitte.

05 December 2019

News/Customer Experience

Ex-Barclays Antony Jenkins predicts demise of traditional banking

Former Barclays chief executive believes its the end of the banking world as we know it...and he feels fine.

02 December 2019

News/Customer Experience

NatWest and RBS down, infuriating Black Friday online shoppers

With Black Friday sales underway, bargain-hunting customers of RBS and NatWest have been frustrated by a spate of online and mobile crashes disabling access to accounts.

29 November 2019

News/Customer Experience

First Direct tops the charts for customer experience

First Direct and Nationwide top the UK’s first retail banking customer experience (CX) index, created by data analysis and consulting firm Kantar

29 November 2019

News/Customer Experience

Curve’s customers far outnumber ‘active users’, leaked figures suggest

Curve, the London based fintech, has come under fire after leaked figures show just 14% of their 500,000 customers are active users.

28 November 2019

Company update/Customer Experience

Revolut integrates with Yolt app via API

Yolt, the smart thinking money app, has announced an integration with digital bank, Revolut. Revolut customers will also be able to use the Yolt app to analyse all their transactions, including those made outside of the UK – as well as set budgets, monitor spending and manage their investments all within one central place.

20 November 2019

News/cloud

How does cloud democratise consumers in banking and payments?

In banking and payments, much is discussed about the end retail customer experience. We often read about B2C or even B2B2C payments, mostly because mobile devices have extended well beyond simple communication.

15 November 2019

News/cloud

Preparing for 2020: The impact of the cloud on B2B payments

By 2020, US business to business (B2B) payments are expected to reach $23.1 trillion according to Deloitte. This is driven by cloud technology, which is accelerating the digital transformation of the payments industry, providing customers with a myriad of convenient payment methods.

15 November 2019

News/cloud

7 ways banks can leverage the cloud to achieve customer centricity

Evidence suggests that centring operations around customers rather than focusing on products improves user experience and generates revenue. The cloud can help incumbent banks digitise operations that are structured around siloed, on-premises systems, data and processes, and enable them to become customer-centric.

15 November 2019

News/cloud

Putting regulatory reporters in the driving seat with the cloud

Regulatory reports have become too complex to handle, forcing banks to search for alternative and sustainable cloud-based solutions that can reduce the cost of compliance.

15 November 2019

News/Customer Experience

Plum raises another $3m and launches on Android

Closing a second round of funding with a $3 million investment, AI powered smart savings app Plum now boasts a total lifetime investment of $9.3 million.

13 November 2019

News/Customer Experience

The CIO’s blueprint for streamlining digital business agreements

80% of financial institutions will become irrelevant by 2030 due to their inability to compete with digitally-savvy rivals, according to research by Gartner.

13 November 2019

News/retail

HSBC claims hyper-personalised banking will be driven by digital ID

A new report from HSBC reveals that the traditional products-based approach in retail banking will be replaced by hyper-personalised services, where customer personal data will be collated to form a central digital ID.

12 November 2019