Latest Customer Experience News: Finextra Research

Company update/retail

Active.AI and Glia join forces on customer service through conversational AI

Active.Ai, a leading conversational AI platform for financial services, and Glia, a leading provider of Digital Customer Service, today announced a strategic partnership; Together, the fintechs are empowering financial institutions to meet customers in the digital domain and support them through conversational AI, allowing them to drive efficiencies, reduce cost and most importantly, facilitate stronger customer experiences.

09 June 2021

News/retail

ING hosts virtual CX Day

ING has brought together nearly 3000 employees from around the world for a virtual CX Day, brainstorming some 300 ways to improve the customer experience.

07 June 2021

Company update/payments

UTP Group and Faster Processing offer same-day funding online and in-store

UTP Group has partnered with Faster Processing to provide its eCommerce customers with the unique ability to receive fund settlement within hours rather than days. Up until this point merchants have had to wait anywhere up to five working days before receiving the funds from payments they have taken online.

27 April 2021

News/devops

Ally partners with Microsoft Azure to prepare quantum computing-ready workforce

US fintech Ally Financial will collaborate with Microsoft on Azure Quantum solutions to develop quantum computing skills and explore how new algorithms and future quantum hardware could improve customer experience.

23 April 2021

News/cloud

How cloud enables banking transformation towards contextual finance

Companies adapting to the new normal brought on by the pandemic have been forced to undergo a digital shift toward contactless payments and a surge in online transactions. As a result, many are looking to Banking-as-a-Service (BaaS) to enable innovative financial and payments services that can be embedded into digital apps and products. Further, the deployment of BaaS enables a faster time to market for more personalised propositions.

01 April 2021

Research/Customer Experience

Corporate Onboarding: Will it become a competitive differentiator for banks in a real time world?

16 March 2021 758 downloads

Research/Customer Experience

The Future of Regulation 2021

08 February 2021 838 downloads

Research/Customer Experience

Solving onboarding - The catalyst in creating a unique end-to-end client relationship

27 January 2021 766 downloads

News/sustainable

Davos 2021: PayPal’s Dan Schulman - Profit and purpose being at odds is ‘ridiculous’

Finextra is at Davos this year, covering global insights into the impact fintech has on wider issues such as responding to Covid-19, restoring economic growth and advancing a new social contract.

25 January 2021

News/devops

How banks and financial services players will monetise open banking

Joined by executives from the financial services ecosystem, Celent’s head of corporate banking Patricia Hines took to the Sibos virtual stage to lead a discussion on the potential for building on ROI with APIs.

12 January 2021

News/cloud

Future-proofing payments technology with cloud migration

Consumer expectations, behaviour and payment preferences are and will continue to evolve at an accelerated rate.

07 January 2021

News/crime

Last year’s challenges in financial crime will gather pace in 2021

As Covid-19's shadow continues to stalk economies as we move into 2021, the stakes are high for merchants and institutions alike to adapt to the challenges it presents, according to new report on financial crime mitigation.

07 January 2021

Research/Customer Experience

Embracing the New Paradigm of Cloud Migration to Future-Proof Payments Technologies

07 January 2021 559 downloads

Research/Customer Experience

The Future of Core Banking 2020

09 December 2020 1299 downloads

News/startups

CCAF, World Bank, World Economic Forum study into Covid-19 impact on fintech: A sneak peek

In anticipation of the official launch, the Cambridge Centre for Alternative Finance (CCAF) invited industry participants to join an examination into the results of the Global Covid-19 Fintech Market Rapid Assessment Study, compiled in partnership with the World Bank and World Economic Forum.

01 December 2020

Research/Customer Experience

Paving the path from Open Banking to Open Finance in Benelux

27 November 2020 466 downloads

News/retail

EBAday 2020: Are banks failing customers?

The question of whether banks are failing to provide the services customers expect was the subject of a heated panel debate during a lunchtime roundtable on Day Two of EBAday.

26 November 2020

News/cloud

EBAday 2020: Banks, fintechs or card networks, what will be disintermediated after cloud adoption?

While day one discussions centred around how open banking needs to reach a point where it is just accepted as a conventional way that consumers, corporates and banks can manage their accounts and make payments, panel sessions on the second day of EBAday 2020 focused on how the cloud and Payments as a Service (PaaS) can also act as an enabler for open banking, potentially cutting out rails that are currently acting as intermediaries.

25 November 2020

News/payments

EBAday 2020: Is corporate uptake Request to Pay’s golden ticket?

Keeping listeners glued until the last moments of EBAday 2020 session ‘Request to Pay, what’s possible?’, moderator Leo Lipis, CEO, Lipis Advisors, challenged panellists with a particularly popular audience-submitted question: given that the very nature of Request to Pay outlines a shift in the economic balance for typical payments, from a market perspective, what is the actual business case for R2P?

25 November 2020

Research/Customer Experience

The Future of Identity 2020

17 November 2020 262 downloads