Customer Experience

163 articles tagged with this keyword

All articles with this keyword
Apply Cancel
Revolut to open ops centre in Portugal

/Customer Experience

Revolut to open ops centre in Portugal

Challenger Revolut is planning to open a customer service centre in Portugal that will employ 400 people.

Avoiding artificial stupidity

/ai

Avoiding artificial stupidity

While most financial applications of artificial intelligence have been in the customer service space, there are other areas that banks are working with to improve through implementation of innovation technology.

/regulation

Emirates NBD taps SAP for data-driven decision making

Emirates NBD, a leading bank in the Middle East, has partnered with SAP, a market leader in enterprise software, to become the first bank globally to implement SAP Financial Services Data Platform. It is powered by SAP in-memory data platform, SAP HANA and can now deliver customer intelligence across all Emirates NBD Group market segments, entities and countries.

/Customer Experience

AIB mobile app reaches one million users with spending data

AIB has announced that over one million users across Ireland are now using the AIB Mobile App, making it the number one Irish banking app – further solidifying AIB’s position as Ireland’s most digitally enabled bank. In 2018 alone there were over 325 million customer interactions on the AIB Mobile App, with customers using the app 36 times a month on average. To celebrate the success of the app AIB is sharing anonymised and aggregated data to reveal consumer trends.

/Customer Experience

Oracle taps into Open Banking for digital mortgage origination

Now available in the UK, Oracle Banking Enterprise Originations solution will help banks and building societies transform residential, buy-to-let and SME mortgage origination. Using design principles of open architecture, progressive data decisioning and complete process automation the solution will enable lenders to process mortgage applications far more efficiently by utilising best-in-class digital technologies.

The Future of AI: Applications for banking business transformation

/ai

The Future of AI: Applications for banking business transformation

While artificial intelligence has established itself as a disruptive technology for decades, AI is at the peak of the hype cycle now and banks have started to apply this technology to transform traditional models of businesses.

How to drive business value with APIs in the cloud

/cloud

How to drive business value with APIs in the cloud

The cloud simplifies and accelerates delivery of open banking standards, providing opportunities to improve awareness, transparency, and scale. Industry players would benefit by forging ahead with more effective and structured collaboration, facilitated by application programming interface (API) standardisation and shared customer data insights.

Scaling for the next generation with APIs in the cloud

/cloud

Scaling for the next generation with APIs in the cloud

Today’s generation of consumers expect a digital-first experience from their providers. Whether they’re shopping online, streaming content or interacting with financial institutions, anything less than on-demand is no longer acceptable. However, when considering the US, retail banking is not yet fully digital, and customers must still visit a branch to fill out paperwork when opening an account.

/retail

TransUnion appoints Sam Welch to its UK executive team

TransUnion has appointed Sam Welch to its UK executive team, as he joins the business as part of its global strategy and planning function.

/inclusion

Accenture encourages women to apply for 2020 Fintech Innovation Lab

Today Accenture opens up applications for its eighth Fintech Innovation Lab London. In addition to the Lab’s overall goal of helping fintechs from all areas and backgrounds to excel, this year Accenture is also aiming to improve the number of female founders taking part in an effort to narrow the gender gap in fintech.

/retail

Travelex opens five currency exchange stores in Kuala Lumpur airport

Travelex, the world’s leading foreign exchange provider today launched the opening of five ‘retailtainment’ and ‘open concept’ currency exchange stores at KL International Airport, Malaysia. The bureau de change stores at KLIA, which feature digital and interactive technology aim to create more engaging and fuss-free transactions for those traveling through KUL.

/retail

Australian neobank appoints John Pountain as CTO

Xinja Bank, an independent Australian neobank built from the ground up  for mobile, has appointed John Pountain Chief Technology Officer.

Venmo rolls out instant transfers to bank accounts

/Customer Experience

Venmo rolls out instant transfers to bank accounts

Hot on the heels of the US Federal Reserve’s real-time payment and settlement system announcement, Venmo has launched a feature that supports instant transfers to US bank accounts.

How community banks and credit unions are leveraging open APIs

/devops

How community banks and credit unions are leveraging open APIs

There are a staggering 10,000 community banks and credit unions in North America, which together spend $5.5 billion on technology every year. This technology spend is intended to power digital transformation, the retention and growth of accounts, resources for lending or mortgages and to drive revenue.

How corporate bankers can leverage open APIs to innovate

/devops

How corporate bankers can leverage open APIs to innovate

Traditional banks are still not meeting the expectations of their customers because of the legacy core systems that most financial institutions are saddled with, preventing innovation.

Indonesian regulator OJK shuts down 826 fintechs – Bloomberg

/regulation

Indonesian regulator OJK shuts down 826 fintechs – Bloomberg

The Indonesian Financial Services Authority, known as OJK, has shuttered a staggering 826 fintech startups operating without a license in this year alone, despite the increased appetite for the industry in the Southeast Asian nation.

How developers can leverage retail banking open APIs

/devops

How developers can leverage retail banking open APIs

Developers are now able to tap into the potential of PSD2 and open banking with no prior core banking experience and leverage open APIs to build retail banking applications. Anand Subbaraman, VP and general manager of retail banking, at Finastra believes that the potential for open APIs is limitless, and we are now in the fourth generation of banking.

ING introduces 'branches that make you feel like home'

/Customer Experience

ING introduces 'branches that make you feel like home'

ING is to transform its branches into a home-from-home for customers, rolling out a more human-centric design across its entire estate.

Santander transforms shuttered branch into 'Work Cafe'

/Customer Experience

Santander transforms shuttered branch into 'Work Cafe'

Banco Santander is to launch its 'Work Café' concept in the UK, billed as a community hub offering state-of-the-art banking facilities, free co-working spaces and freshly-brewed artisan coffee.

CYBG launches energy switching service within mobile app

/Customer Experience

CYBG launches energy switching service within mobile app

CYBG has launched an energy switching service within its B Smart banking app through a partnership with financial comparison site GoCompare.

Welcome to Finextra. We use cookies to help us to deliver our services. You may change your preferences at our Cookie Centre.

Please read our Privacy Policy.

Accept