Latest Customer Experience News: Finextra Research

Where do incumbents look for game-changing innovation?

How can the established players in financial services deliver meaningful game-changing innovation? What are the challenges in building this from scratch and does the key lie in partnerships with fintechs and start-ups?

14 October 2019

News/ai

Can AI detangle the spaghetti of banking systems?

At Microsoft’s Future Decoded event in London, AI was the principal topic for discussion, with financial services no exception.

03 October 2019

News/payments

81% of banks would collaborate with fintech partners to execute digital transformation - Finextra

At EBAday 2019, hosted by Finextra in association with the EBA, it was revealed that 81% of banking executives would collaborate with partners to execute digital transformation most effectively.

01 October 2019

Company update/inclusion

Mastercard and Rabobank offer digital platform to farmers in emerging markets

Today, Mastercard and Rabobank announced a strategic partnership to give one million farmers in emerging markets access to a digital platform that makes it easier for them to sell their produce for a fair price.

25 September 2019

Company update/Sibos

National Settlement Depository goes live with Swift gpi

National Settlement Depository (NSD) has begun to provide SWIFT gpi (global payment innovation) services.

25 September 2019

News/cloud

Atom Bank transitions to Google Cloud

Atom bank announces today at Sibos in London that the mobile-only bank will be shifting from third-party data centres to Google Cloud in order to keep pace with digitally savvy customers and offer new services.

25 September 2019

Company update/Customer Experience

Credorax and BBPOS partner to launch mobile point of sale product

Today Credorax, the NextGen merchant acquiring bank providing cross-border processing for eCommerce and omni-channel payments, and BBPOS, the world’s leading innovator, designer, and manufacturer of mobile point of sale (mPOS) payment terminals, announced a partnership to provide a (semi-integrated and) standalone mPOS solution for ISVs and ISOs across Europe.

24 September 2019

News/Customer Experience

Sibos 2019: How to innovate beyond open banking

Spotlight sessions at Sibos 2019 in London had one key message: change is the only constant in open banking. Lisa Robins, global head of transaction banking at Standard Chartered, kicked off afternoon keynotes at the Excel Centre by comparing how Shazam solves the problem of forgetting the name of songs to how open banking has disrupted the financial services industry.

23 September 2019

Company update/Sibos

National Bank of Canada adopts CGI's payments platform

CGI (TSX: GIB.A) (NYSE: GIB) has been awarded a contract by National Bank of Canada (NBC) to implement All Payments (APS) as its payments hub solution.

23 September 2019

Company update/Customer Experience

Oracle showcases 10 fintechs leveraging Cloud and API technology at Sibos

As the financial services landscape continues to evolve and consumer expectations rise, banks must collaborate with fintechs to deliver the best solutions for customers.

23 September 2019

News/Customer Experience

Sibos 2019: Should banks trust in the UK despite Brexit uncertainty?

Welcoming business leaders and industry experts to the Excel Centre in London for Sibos 2019, Swift innovation manager Innes Macleod takes to the stage to divulge Innotribe’s mission and reflect on the technological and societal changes that are challenging the financial services sector, with input from renowned experimental physicist and celebrity figure Professor Brian Cox.

23 September 2019

News/cloud

How insurers can leverage the cloud to focus on innovation

Insurance providers must leverage the cloud to offer a personalised experience to their customers, but also ensure that operational agility and innovation are a priority.

20 September 2019

News/cloud

Why financial institutions are modernising on cloud

For financial institutions (FIs) leveraging the cloud, the earliest adoption was often the high-performance computing grid to support complex modelling. Gone were the days when limited capacity of on-premises grids meant that quants or actuaries had to wait for the compute resources they needed to run their models: across workloads, the cloud allows FIs to immediately scale up compute resources at peak times and scale down when demand dipped, paying only for what they use.

17 September 2019

News/cloud

Building the future of capital markets with the cloud

The cloud has been a catalyst for accelerated development in capital markets. Firms are now using the cloud to become more agile and to increase the pace of innovation delivered to end users.

17 September 2019

News/cloud

Better connecting customers to their bank with the cloud

In this age of the customer when banks are leveraging the cloud to reduce costs, innovate faster, minimise risks and digitise mission-critical services, it’s become clear that technology drives change at a ground-breaking rate.

17 September 2019

News/Customer Experience

Ambitious P27 project grows team for next phase

Nordic bank-backed P27 is undertaking a recruitment drive as it puts together the building blocks for a proposed 2021 go-live of its real-time, cross-border payment project.

10 September 2019

News/ai

AI and enhancing the human element in financial services

At SIBOS 2019, industry experts will be discussing how the financial services sector is in the vanguard of deploying AI on a global scale and whether the technology will be a transformative force or has the potential to act as an existential threat.

06 September 2019

News/Customer Experience

M-Payment firms form Euro association

Seven mobile payment firms covering more than 25 million registered users are clubbing together to form the European Mobile Payment Systems Association (EMPSA) which its members say will foster collaboration and facilitate international payments.

03 September 2019

News/ai

Filtering the ethics of AI

As decision-making factors using AI become more accepted, pure economics might not align with the softer strategies of a bank. Many financial institutions are questioning how artificial intelligence must be governed within an organisation and how it can be taught to align with a bank’s brand and ethos, but without influence from human judgement.

03 September 2019

News/cloud

What are the benefits of being born in the cloud?

An increasing number of challenger banks, neobanks and digital offshoots are being born in the cloud and the technology is now being used by traditional banks and new players alike for all IT needs. Banks that are born in the cloud are at an advantage because legacy players that are in the process of migrating to the cloud are struggling with application modernisation, data centralisation and security.

03 September 2019