Latest Customer Experience News: Finextra Research

Defining fintech to better understand the changing ecosystem under Covid-19

When discussing the amorphous nature of fintech, Tania Ziegler, the CCAF’s Global Benchmarking lead was struck by how ‘fintech’ is increasingly used as an all-encompassing term, describing a diverse range of organisations that all have financial technology at the centre of their operations and agenda.

02 July 2020

News/cloud

How the cloud transforms customer experience in financial services

The bar to meet customer expectations across industries has continued to rise. Digital innovation is changing how companies engage their customers in every interaction, particularly how they deliver information as well as products and services.

26 June 2020

News/retail

Tandem’s Ricky Knox on changing psychologies towards credit amid Covid-19

Ricky Knox, CEO and founder of Tandem Bank reflects on Covid-19’s impact on customers financial health and gives FinextraTV his take on shifting attitudes towards credit, pre and post-pandemic.

18 June 2020

Research/Customer Experience

Wealth Management: Driving Transformation through a 360° Client Lens

18 June 2020 558 downloads

Research/Customer Experience

Instant Payments: Why Covid-19 is Bringing the Roadmap Forward

11 June 2020 639 downloads

Research/Customer Experience

A 3 Step Guide to Driving Customer-Centricity with Big Data

19 May 2020 406 downloads

Company update/retail

Thought Machine’s creative arm, Cauldron, partners with design studio ustwo

Thought Machine’s internal design studio, Cauldron, has announced a partnership with ustwo to combine their individual strengths and experience and bring them to bear in financial services and banking innovation.

05 May 2020

Research/Customer Experience

A Panorama of the Changing Banking Landscape in EMEA

30 April 2020 1186 downloads

News/sustainable

Bunq CEO: Covid-19 no threat to appetite for sustainability

Continuing pressure caused by Covid-19 has not put a dampener on bunq’s green-minded users, as 81% of the Dutch challenger's online community have pushed for a 'SuperGreen' commitment to plant trees for every EUR100 spent with any bunq card.

02 April 2020

Research/Customer Experience

Should banks be the guardians of digital identity?

24 March 2020 803 downloads

Research/Customer Experience

The Irish Banking Ecosystem, Interconnection and the Speed of Change

16 March 2020 413 downloads

News/inclusion

IWD: Prioritising female hires for fintech gender parity

In conversation with Finextra Research, Donna Parisi, head of finance and fintech at Shearman & Sterling and Michelle Tran, founder of NYC FinTech Women, discuss the persistent gender disparity within fintech and how women can and should be encouraged to make their mark.

09 March 2020

Company update/Customer Experience

Sopra Steria acquires experience design consultancy cxpartners

Sopra Steria (SSL), specialists in digital transformation services, announced today it has completed its acquisition of cxpartners, the industry leading consultancy specialising in customer experience and user-centred design.

03 March 2020

Company update/Customer Experience

ICFS wins National Bank of Yemen contract

National Bank of Yemen (NBY), one of the largest commercial banks and a prominent contributor to the economic and social development in Yemen; has selected ICS BANKS Digital Banking software from ICS Financial Systems Limited (ICSFS), the global software and services provider for banks and financial institutions, to grow its operations domestically and internationally.

02 March 2020

News/Customer Experience

Quality over quantity: A vital motto for Open Banking expansion

Notching up eye-watering numbers of APIs is not a valuable metric for success. A creeping, deep-rooted growth strategy is vital for successful expansion in Open Banking says Rune Mai, CEO and co-founder of Nordic API Gateway.

26 February 2020

News/Customer Experience

A Segment of One: The new reality

Consumers now have access to all the information they need to define, compare and select the financial products and services that best serve their individual needs.

14 February 2020

News/startups

How to build defences to accelerate innovation and generate revenue

The total value of global fintech deals in the first six months of 2019 was $22 billion. While this figure may seem staggering, when compared to $31.2 billion in the same period the year before, this is a steep decline of 29%.

14 January 2020

News/Customer Experience

Open Banking year two: Insights from the CMA9

The financial services industry was forced to endure a steep learning curve with the launch of Open Banking in 2018, but what followed the one-year anniversary of the UK’s experiment? Here’s a review of Open Banking’s second year. What worked? What didn’t? And what’s next?

13 January 2020