Customer Experience

163 articles tagged with this keyword

/Customer Experience

Digital Transformation Accelerated

710 downloads

/cloud

Personalisation and customisation with data in the banking and payments industry

As customers increasingly experience more consistent, personalised treatment from companies across a wide variety of industries, it is natural for them to expect—and require—the same of financial services providers.

/retail

Sibos 2020: Big Tech companies are not looking to get into financial services – Jesse McWaters

Jesse McWaters, Mastercard’s vice president of global digital public policy, believes the way people think about Big Tech companies entering financial services are mistaken.

/crypto

Sibos 2020: What percentage of cross-border payments could be made in CBDCs?

Delegates discussing central bank digital currencies (CBDCs) at Sibos 2020 agree that there is a long road ahead for global mass adoption to facilitate cross-border payments.

/payments

2010 revisited: Banks have learnt how to not leave their customers behind

As Sibos 2020 continues, we look back to some of the predictions and forecasts made in 2010 and pick through what other lessons can be learnt from the post-financial crisis world to inform strategy in the not dissimilar economic environment of today.

/wholesale

Client is king: How two US banks optimise tech execution

In anticipation of Sibos 2020, we zero-in on a key focus area that financial institutions across the payments landscape will be paying close attention to as technology becomes more complex, consumers more sophisticated, and margins ever-more slim. That is, getting the most out of technology investments by improving execution.

/markets

Ravenpack enters data visualisation market with US election tracking tool

RavenPack, a leading big data analytics provider, has partnered with Cosaic, a leader in the field of interactive visualization tools, to create an entirely new way to visualize unstructured data.

/retail

Temenos makes 90 second onboarding pledge

Temenos (SIX: TEMN), the banking software company, today announced that Temenos Infinity now offers a real-time, end-to end account opening and onboarding digital experience in just seconds. The account is fully funded and ready for customer use

/wholesale

The fintech barbarians are no longer at the gate - they’ve been invited inside

The paradigm of challengers and incumbents should be revisited in the light of widespread collaboration between the two, according to Tony McLaughlin of Citi and Mike Massaro, CEO of Flywire.

/people

ANZ transformation head to leave bank

The executive charged with managing ANZ's digital transformation project is to leave the bank in October while the specialist 'agile' teams will be folded into the bank's general technology unit.

/Customer Experience

The Future of Fintech 2020

959 downloads

/wholesale

Moroccan CIH Bank automates corporate banking services with Finastra

Finastra has announced that CIH Bank, a Moroccan-based commercial bank, has gone live with Fusion Corporate Channels and Fusion Trade Innovation, to digitize its end-to-end corporate banking services. The solutions are automating the bank’s trade and supply chain finance services, providing its corporate customers with access to services online, rather than in-branch. The solutions reduce manual processes, helping the bank to become more efficient and agile, grow its customer base by providing a more seamless digital customer experience and ultimately, generate new revenue streams.

/covid-19

FS firms accelerating digital plans amid Covid 19: Broadridge

More than half of financial services companies plan to accelerate implementation of their next generation technology strategies, according to a new global survey of 500 financial services C-Suite executives and their direct reports released today by Broadridge Financial Solutions, Inc. (NYSE:BR), a global fintech leader

/payments

Gambling charity criticises banks' use of card blockers

A gambling awareness charity in the UK has criticised UK banks for failing to properly use technology designed to prevent users from accessing gambling sites via their debit and credit cards.