Latest Customer Experience News: Finextra Research

Money 20/20 EU: Navigating the trade-off between trust and value propositions

Amsterdam: Finextra is on the ground at Money 20/20 Europe, attending a host of sessions to provide you with key highlights from the most popular sessions throughout the conference.

23 September 2021

Company update/devops

Mphasis acquires Blink UX

Mphasis, (BSE: 526299; NSE: MPHASIS), an Information Technology (IT) solutions provider specialising in cloud and cognitive services, announced its acquisition of Blink UX, a User Experience research, strategy, and design firm that works with some of the world’s leading enterprises to create transformative digital products, brands, and experiences.

23 September 2021

News/payments

Scalapay raises $155m in Europe’s largest ever equity funding round

Buy now and pay later (BNPL) start-up, Scalapay, today announced that it has raised $155 million in equity funding as part of its Series A investment round – the largest round ever raised in Europe. Led by Tiger Global, which valued Scalapay at $700M, the Series A received participation from Baleen Capital and Woodson Capital. The new investors join existing investors, Fasanara Capital and Ithaca Investments.

09 September 2021

News/people

AIB prioritises financial literacy with skills programme for 12-18-year-olds

In an effort to support 500,000 customers with their financial literacy, communication, critical thinking, and digital innovation by 2023, AIB has launched a skills programme for 12-18-year-olds called Future Sparks.

06 September 2021

Research/Customer Experience

Managed Services: Helping Banks refocus on Innovation and Growth

03 September 2021 282 downloads

News/retail

Smart finance startup W1TTY secures UK licence

New challenger, W1TTY, has just secured a licence from the Financial Conduct Authority (FCA) to roll out services in Britain early next year.

27 August 2021

Research/Customer Experience

Corporate Mobile Banking and the Road to Omnichannel

23 August 2021 341 downloads

News/crypto

UX of selling NFTs on OpenSea could be optimised, claims Built for Mars

The experience of creating and selling NFTs on OpenSea has three key friction points, argues Peter Ramsey, founder of UX consultancy, Built for Mars, in a new case study.

19 August 2021

Company update/retail

Ideal Credit Union deploys Glia digital member service platform

Glia, a leading provider of Digital Customer Service, today announced that Ideal Credit Union has successfully implemented its communications and collaboration platform as part of its digital transformation.

17 August 2021

Research/Customer Experience

SMEs Front and Centre

10 August 2021 524 downloads

Research/Customer Experience

Stemming the tide of Social Engineering Scams with Behavioural Insights

06 August 2021 223 downloads

Company update/retail

MovoCash signs for Enacomm tech

MovoCash, Inc., a creator of ON-DEMAND Mobile Banking with End-to-End CONTACTLESS payments, all in one app, has chosen FinTech enablement company Enacomm to deploy a modern customer self-service solution, including next-generation Interactive Voice Response (IVR).

03 August 2021

Research/Customer Experience

From Surviving to Thriving: Digital Customer Engagement beyond Video Conferencing

29 July 2021 206 downloads

Company update/security

Access Softek and Enacomm join forces

Access Softek, an omnichannel digital banking provider, recently announced a referral agreement with ENACOMM, a fintech enablement company that empowers banks, credit unions and credit card companies with affordable, data-driven solutions for improving the customer experience (CX), fighting financial fraud, and increasing operational efficiency.

27 July 2021

Company update/inclusion

Online service aims to ease financial anxiety for vulnerable customers

IE Hub, an online income and expenditure portal aimed at helping the financially vulnerable take control of their finances, has partnered with the Vulnerability Registration Service, which gives vulnerable people a voice, by enabling them to inform multiple organisations of their vulnerable circumstances.

06 July 2021

News/payments

EBAday 2021: Modernisation, a catalyst for payments utopia

With day two now under our belt, we are only just beginning to digest the eyewatering number of insights shared across six panel sessions, two roundtables, a lively chatroom forum and of course, non-stop networking on the EBAday platform.

29 June 2021