Customer Experience

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/devops

Mphasis acquires Blink UX

Mphasis, (BSE: 526299; NSE: MPHASIS), an Information Technology (IT) solutions provider specialising in cloud and cognitive services, announced its acquisition of Blink UX, a User Experience research, strategy, and design firm that works with some of the world’s leading enterprises to create transformative digital products, brands, and experiences.

/retail

Ideal Credit Union deploys Glia digital member service platform

Glia, a leading provider of Digital Customer Service, today announced that Ideal Credit Union has successfully implemented its communications and collaboration platform as part of its digital transformation.

/retail

MovoCash signs for Enacomm tech

MovoCash, Inc., a creator of ON-DEMAND Mobile Banking with End-to-End CONTACTLESS payments, all in one app, has chosen FinTech enablement company Enacomm to deploy a modern customer self-service solution, including next-generation Interactive Voice Response (IVR).

/security

Access Softek and Enacomm join forces

Access Softek, an omnichannel digital banking provider, recently announced a referral agreement with ENACOMM, a fintech enablement company that empowers banks, credit unions and credit card companies with affordable, data-driven solutions for improving the customer experience (CX), fighting financial fraud, and increasing operational efficiency.

/inclusion

Online service aims to ease financial anxiety for vulnerable customers

IE Hub, an online income and expenditure portal aimed at helping the financially vulnerable take control of their finances, has partnered with the Vulnerability Registration Service, which gives vulnerable people a voice, by enabling them to inform multiple organisations of their vulnerable circumstances.

/retail

Active.AI and Glia join forces on customer service through conversational AI

Active.Ai, a leading conversational AI platform for financial services, and Glia, a leading provider of Digital Customer Service, today announced a strategic partnership; Together, the fintechs are empowering financial institutions to meet customers in the digital domain and support them through conversational AI, allowing them to drive efficiencies, reduce cost and most importantly, facilitate stronger customer experiences.

/payments

UTP Group and Faster Processing offer same-day funding online and in-store

UTP Group has partnered with Faster Processing to provide its eCommerce customers with the unique ability to receive fund settlement within hours rather than days. Up until this point merchants have had to wait anywhere up to five working days before receiving the funds from payments they have taken online.

/markets

Ravenpack enters data visualisation market with US election tracking tool

RavenPack, a leading big data analytics provider, has partnered with Cosaic, a leader in the field of interactive visualization tools, to create an entirely new way to visualize unstructured data.

/retail

Temenos makes 90 second onboarding pledge

Temenos (SIX: TEMN), the banking software company, today announced that Temenos Infinity now offers a real-time, end-to end account opening and onboarding digital experience in just seconds. The account is fully funded and ready for customer use

/wholesale

Moroccan CIH Bank automates corporate banking services with Finastra

Finastra has announced that CIH Bank, a Moroccan-based commercial bank, has gone live with Fusion Corporate Channels and Fusion Trade Innovation, to digitize its end-to-end corporate banking services. The solutions are automating the bank’s trade and supply chain finance services, providing its corporate customers with access to services online, rather than in-branch. The solutions reduce manual processes, helping the bank to become more efficient and agile, grow its customer base by providing a more seamless digital customer experience and ultimately, generate new revenue streams.

/covid-19

FS firms accelerating digital plans amid Covid 19: Broadridge

More than half of financial services companies plan to accelerate implementation of their next generation technology strategies, according to a new global survey of 500 financial services C-Suite executives and their direct reports released today by Broadridge Financial Solutions, Inc. (NYSE:BR), a global fintech leader

/retail

Thought Machine’s creative arm, Cauldron, partners with design studio ustwo

Thought Machine’s internal design studio, Cauldron, has announced a partnership with ustwo to combine their individual strengths and experience and bring them to bear in financial services and banking innovation.

/Customer Experience

Sopra Steria acquires experience design consultancy cxpartners

Sopra Steria (SSL), specialists in digital transformation services, announced today it has completed its acquisition of cxpartners, the industry leading consultancy specialising in customer experience and user-centred design.

/Customer Experience

ICFS wins National Bank of Yemen contract

National Bank of Yemen (NBY), one of the largest commercial banks and a prominent contributor to the economic and social development in Yemen; has selected ICS BANKS Digital Banking software from ICS Financial Systems Limited (ICSFS), the global software and services provider for banks and financial institutions, to grow its operations domestically and internationally.

/Customer Experience

Mastercard launches mobile gift card in time for Christmas

Mastercard has partnered with CleverCards and Appreciate Group to launch Europe’s first ever fully digital gift card.

/retail

B-North picks Newcastle Strategic Solutions

B-North, the Manchester-based firm building an SME lending bank for the UK, has selected Newcastle Strategic Solutions Limited to provide its deposit-taking solution. B-North will be offering a range of fixed-term retail savings products when it launches in 2020, and will be using Newcastle Strategic Solutions for account opening and account management.

/payments

Ixaris and Sabre expand into new European markets

Award-winning payments optimisation company, Ixaris, today announces a new strategic agreement with leading technology provider to the global travel industry Sabre, tapping into new markets across Europe.

/ai

Only 19% of commercial banks are using AI holistically - Genpact

Nearly all (97%) commercial banks are using artificial intelligence (AI), according to new research from Genpact (NYSE: G), a global professional services firm focused on delivering digital transformation; however, most financial institutions are not implementing the technology effectively for competitive advantage.

/security

Goldman Sachs leads £38 million funding for Secure Code Warrior

Global secure coding company Secure Code Warrior® today announced a Series B funding round of £38 million, representing the largest ever US investment of its kind for an Australian cybersecurity business.

/Customer Experience

Revolut integrates with Yolt app via API

Yolt, the smart thinking money app, has announced an integration with digital bank, Revolut. Revolut customers will also be able to use the Yolt app to analyse all their transactions, including those made outside of the UK – as well as set budgets, monitor spending and manage their investments all within one central place.

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