Customer relationship management and knowledge management

23 articles tagged with this keyword

/regulation

Transformative regulation finds its feet in 2020

The true benefits and complexities of transformative regulation across financial services is set to become reality in 2020, as firms work to prepare and implement systems to meet compliance standards while maintaining a competitive edge.

/payments

‘Millennials want credit’ says ex-Visa innovation chief and i2c president Jim McCarthy

The consumer of today is educated, digitally empowered and more than ever before, wants to make informed financial decisions. This requires financial players to provide a quick, efficient and barrier-free customer service that keeps pace with the dynamic transformations of this new era of payments.

/sustainable

How to apply lessons learned from Open Banking to Sustainable Finance

While Open Banking initiatives are being drip fed by regulators across the world, it is evident that this shift must not be considered merely a regulatory change: it is a global movement that will shape the future of the financial services industry.