Customer relationship management and knowledge management

23 articles tagged with this keyword

/retail

Transatlantic fintech alliance Fintilect goes live

Fintilect, a transatlantic alliance of three fintech firms owned by Parabellum Investments, has launched to provide banks with a full suite of AI-driven customer engagement tools.

/retail

Danish fintech Safty raises DKK11.3 million

Danish fintech company Safty has raised DKK11.3 million in venture capital, led by Upfin and supported by prominent angel investors, including Danske Bank board member Jacob Dahl.

/retail

Digital Onboarding raises $58m

Boston-based SaaS fintech Digital Onboarding has raised $58 million from Volition Capital.

/retail

IBM on how banks are starting to embrace generative AI

Earlier this week, NatWest announced its collaboration with IBM to add generative AI to their chatbot Cora, making it Cora+.

/payments

AFP 2022: US is playing 'catch up' with faster payments - UMB Bank

Uma Wilson, EVP, chief information and product officer for UMB bank, joined Finextra for a chat during a break in the action on the exhibit floor of last week’s AFP conference in Philadelphia. She talked about how banks can best answer calls for product innovation and partnership, and provide solutions to pain points that – in some cases at least – have long plagued customers, especially those in the corporate payments and treasury management space.

/regulation

FCA overhauls consumer protection with new Consumer Duty

The Financial Conduct Authority (FCA) has confirmed it will roll-out the Consumer Duty, requiring banks and other financial institutions to drastically improve their consumer protection efforts over the next 12 months.

/wholesale

Revolut taps Salesforce to scale its business banking operations

Revolut is to hire 2,800 new sales agents in the coming year and use a suite of Salesforce tools to scale up and transform the business banking arm of its operation.

/cloud

Alkami to buy Segmint

Cloud-based digital banking technology vendor Alkami has agreed to buy financial data analytics and transaction cleansing provider Segmint for $135.5 million in cash.

/wealth

Itaú Unibanco acquires Brazilian cloud-based brokerage firm Ideal

Latin American bank Itaú Unibanco will purchase Ideal in two stages, acquiring 50.1% of the share capital initially before making a secondary acquisition of shares worth R$651 million (US$117 million) and taking control of the company.

/retail

Santander accidentally sends customers £130m

According to The Telegraph, Santander is attempting to claw back from its competitors a sum of £130 million, which was erroneously sent to 75,000 accounts on Christmas day, as the result of a payments duplication.

/wealth

Nutmeg hits £3bn in assets after record growth

Digital wealth manager Nutmeg has announced that it has surpassed £3 billion in assets under management following a record 72% year-on-year growth.

/cloud

Funding Options unveils cloud-based lending platform for SMEs

Funding Options, the data driven marketplace for SMEs, has launched Funding Cloud, an integrated real-time cloud-based platform to navigate the complexity of the fragmented lending market.

/cloud

Future-proofing payments technology with cloud migration

Consumer expectations, behaviour and payment preferences are and will continue to evolve at an accelerated rate.

/cloud

Electrifying cloud migration with strategy and security

The cloud can power innovation for financial institutions. As reported by McKinsey, 70% of banks are reviewing their core banking platforms and are beginning to leverage the potential that cloud-native services can deliver, as well as the offerings provided by technology vendors.

/retail

Sibos 2020: Big Tech companies are not looking to get into financial services – Jesse McWaters

Jesse McWaters, Mastercard’s vice president of global digital public policy, believes the way people think about Big Tech companies entering financial services are mistaken.

/startups

Discerning the impact of Covid-19 on fintech firms and their role in financial inclusion

While the fintech industry is still evolving, the evidence so far indicates that it has a key role to play in financial inclusion, according to Ana Fiorella Carvajal, lead financial sector expert at World Bank. This role comprises not just the provision of basic services, such as payments mechanisms, but more recently also the provision of financing to consumers and SMEs.

/startups

Defining fintech to better understand the changing ecosystem under Covid-19

When discussing the amorphous nature of fintech, Tania Ziegler, the CCAF’s Global Benchmarking lead was struck by how ‘fintech’ is increasingly used as an all-encompassing term, describing a diverse range of organisations that all have financial technology at the centre of their operations and agenda.

/cloud

How the cloud transforms customer experience in financial services

The bar to meet customer expectations across industries has continued to rise. Digital innovation is changing how companies engage their customers in every interaction, particularly how they deliver information as well as products and services.

/startups

CCAF, World Bank, World Economic Forum launch survey to research fintech’s role post-Covid-19

Targeting 15,000 fintech firms worldwide, the Cambridge Centre for Alternative Finance (CCAF) announced it has partnered with the World Bank Group and the World Economic Forum to survey industry players and compile data about Covid-19’s impact on the marketplace.

/startups

Video conferencing startup Aveni raises £520k

Scottish fintech startup Aveni has raised £520,000 for its video conferencing-based AI technology.