Customer relationship management and knowledge management

Research/Customer relationship management and knowledge managementImpact Study

Payment Fraud in 2024: Who is Liable?

08 July 2024 630 downloads

Finextra TV/ai

AI, the Mechanism for Anticipating Customer Needs

Join FinextraTV at the Temenos Community Forum 2024 as Arun Thallapelly, Global Head of BSG, Temenos and Tielman Walters, Chief Technology Officer, Barko survey how digital innovation is helping banks make key connections with customers. Considering the wealth, facets and magnitudes of data available to financial institutions, the discussion taps into how effectively leveraging this data could provide banks with a detailed picture of how a customer currently behaves and would behave in the future. Organisations now need to anticipate needs in a much more effective way and AI is the tool to utilise to achieve this. AI can help precisely understand what the next step of the user journey will be and in turn, products and usability can be enhanced.

05 July 2024

Finextra TV/wealth

Private Banking: Today’s Needs and Expectations

Join FinextraTV at the Temenos Community Forum 2024 as Shabi Shafei, IT Lead, ABN Amro & Marlou Jenniskens, Managing Director, Digital Wealth Products, ABN Amro, explore how the private banking landscape is changing and with that, banks like ABN AMRO are adapting their products and offerings to ensure they are meeting these shifting expectations. These altering needs are also resulting in changes in how banks leverage technology and collaborate with providers to meet goals.

20 June 2024

Finextra TV/payments

IP Regulation, VoP and Interoperability: Preparing for the October 2025 Deadline

FinextraTV and Banfico’s CEO Kannan Rasappan explore all the current moving pieces of the puzzle for payments service providers in the EEA region, dive deep into the biggest challenges ahead of compliance with the incoming instant payments regulation in October 2025 and how Verification of Payee will impact this. VoP must also be considered as a fraud and financial crime mitigator, and the conversation turns to how cross border payments could open the door to potential scams and how banks must stop operating in siloes to prevent them. Banfico is running an upcoming webinar to delve deeper into these topics with other key players in the VOP landscape.

12 June 2024

Finextra TV/cloud

How cloud and SaaS enable customer-centric innovation for banks

Join FinextraTV at the Temenos Community Forum 2024 as Azfar Karimuddin, Chief Cloud Officer, Temenos & Dan Broten, CTO, EQ Bank, explore the advantages for banks running on the cloud, including how the technology helps to deliver better customer services and experiences. Discussing SaaS, they also pinpoint exactly how this technology can help banks innovate faster and develop new business models.

11 June 2024

Research/Customer relationship management and knowledge managementFuture of Report

The Future of Digital Banking in Europe 2024

04 June 2024 968 downloads

Research/Customer relationship management and knowledge managementImpact Study

Fraud and AML Case Management: How to Operate at the Speed of Risk

16 May 2024 389 downloads

Research/Customer relationship management and knowledge managementSurvey

Definitive Differentiators - Forging a future-proof payments model

18 March 2024 594 downloads

Research/Customer relationship management and knowledge managementImpact Study

APP Fraud Liability: A Guide for Banks

06 March 2024 560 downloads

News/retail

Danish fintech Safty raises DKK11.3 million

Danish fintech company Safty has raised DKK11.3 million in venture capital, led by Upfin and supported by prominent angel investors, including Danske Bank board member Jacob Dahl.

24 January 2024