Latest Chatbot News: Finextra Research

NextGen: AI: 2025 will be the year of AI deployment

At Finextra’s first NextGen: AI event, Roberto Napolitano, chief marketing officer at Innovate Finance, moderated the panel session: ‘How do we deploy?’ in conversation with speakers Sandra Blaga, strategy and innovation manager of AI delivery at NatWest, and Prashant Jajodia, managing partner and financial services sector lead at IBM.

26 November 2024

News/ai

Revolut preps AI assistant, ATMs and mortgages for 2025

Revolut has laid out its plans for 2025, including the introduction of an AI assistant, mortgages, ATMs, and a business credit product.

25 November 2024

News/ai

Lunar launches GenAI Native Voice Assistant

In a European first, Nordic challenger bank Lunar has launched a virtual assistant using GenAI Native Voice technology.

24 October 2024

News/ai

AI patents at BofA increase 94% since 2022

Bank of America's artificial intelligence push has led to a 94% increase in AI and machine learning granted and pending patent applications since 2022.

24 October 2024

News/ai

Sibos: GenAI will be more impactful than ecommerce and the internet, says panel

“There have been many fundamental shifts in the IT space, such as the internet and the ecommerce revolution. This is the biggest one,” warned Dorian Selz, CEO and co-founder of Squirro, at Sibos today. “Leadership in companies needs to be on top of this revolution.”

23 October 2024

News/ai

Israeli regulator gives AI chatbot go-ahead to provide stock-picking advice

AI startup Bridgewise has been given the green light by Israeli regulators to launch a chatbot that gives advice on buying and selling stocks.

25 September 2024

News/ai

NatWest gives chatbot a generative AI upgrade

NatWest is boosting the IQ of its digital chatbot Cora with generative AI to provide more nuanced, pro-active answers to customer queries.

12 June 2024

News/retail

Bunq makes GenAI assistant fully conversational

Dutch neobank bunq has upgraded its GenAI assistant Finn to make it "fully conversational" and rolled out a travel insurance product.

15 May 2024

News/startups

PayPal invests in conversational AI firm Rasa

PayPal Ventures has co-led a $30 million Series C funding round for generative conversational AI platform Rasa.

15 February 2024

News/predictions

73% of FS execs expect GenAI to take their jobs

Almost three-quarters (73%) of executives working in financial services expect to eventually be replaced by Generative AI (GAI), according to a recently released study.

22 November 2023

News/retail

IBM on how banks are starting to embrace generative AI

Earlier this week, NatWest announced its collaboration with IBM to add generative AI to their chatbot Cora, making it Cora+.

10 November 2023

News/wholesale

BNPP SS unveils virtual agent

BNP Paribas Securities Services has announced the launch of an AI-powered virtual assistant.

21 June 2023

News/retail

Bank customers ill-served by poorly deployed chatbots - CFPB

The Consumer Financial Protection Bureau (CFPB) is monitoring banks' increasing use of AI-powered chatbots amid a surge of complaints from frustrated customers trying to receive straightforward answers from their financial institutions or raise a concern or dispute .

08 June 2023

News/retail

Digital bank One Zero to debut generative AI chatbot

Israeli digital bank One Zero is to introduce a generative AI chatbot capable of providing immediate replies to free-flowing customer queries.

06 June 2023

News/regulation

Biden and Harris address AI regulation with BigTech CEOs

US President Joe Biden met with CEOs of several leading tech firms to discuss the dangers of rapid artificial intelligence (AI) adoption.

05 May 2023

News/devops

Jeremy Hunt dismisses AI warnings and insists UK leads the AI race

Chancellor Jeremy Hunt waved away concerns on rapid AI development at a Politico event in London on Wednesday, and insisted that the UK needs to step up in the global AI race.

21 April 2023

News/devops

AI race in full gear as Alphabet forms new AI-focused division

Alphabet Inc., Google’s parent company, is merging two AI-focused research divisions, Google Brain and DeepMind, to keep up the pace with competing AI developments.

21 April 2023

News/regulation

ChatGPT's AI privacy concerns the subject of new EU taskforce

The European Data Protection Board (EDPB), a body of Europe’s national privacy watchdog, has formed a ChatGPT taskforce to establish privacy guidelines on the AI platform.

14 April 2023