Latest Chatbot News: Finextra Research

BBVA enlists AI agent Amelia for customer support; explores token training on ethereum network

BBVA has become the latest bank to employ Amelia, calling in the virtual assistant's creator IPsoft to help develop AI-powered digital customer support services.

07 June 2018

News/Chatbot

Live: Swift Latin American Regional Conference - day two

Welcome to Finextra's live coverage of the Swift Latin American Regional Conference 2018, in Miami. This event will focus on important issues affecting the financial industry in the region, and how the financial community can seize the opportunities that are emerging.

06 June 2018

Company update/Chatbot

'Hey Google, ask Westpac for my account balance’

Westpac has today extended its voice technology offering with the launch of Westpac for the Google Assistant, helping customers with hands-free access to their account balances, recent transactions, and reward points on everyday banking and savings accounts.

06 June 2018

Company update/Chatbot

BNY Mellon and Deutsche Bank launch chatbots for clients trading on HKEX

BNY Mellon and Deutsche Bank today announced the integration of their chatbots built on the Symphony platform which will result in a more seamless flow of information for clients trading securities on the Hong Kong Stock Exchange.

04 June 2018

Company update/Chatbot

Mastercard releases study into conversational commerce

Mastercard today reveals the insights from its research into the opportunities and challenges of Conversational Commerce.

04 June 2018

Company update/Chatbot

Basware launches virtual assistant for procurement

Basware, the global leader in networked source-to-pay solutions, e-invoicing and innovative financing services, has launched Basware Assistant, a new chatbot feature within its electronic procurement solution today at IOFM’s AP & P2P Conference & Expo – Spring 2018.

21 May 2018

Company update/Chatbot

AI-enhanced personal asistant Keya makes debut at Kotak Mahindra

Nuance Communications, Inc. today announced Kotak Mahindra Bank has launched Keya, the first AI-powered virtual assistant in Indian banking. Leveraging Nuance’s Natural Language Understanding and Call Steering technologies, Keya is able to understand customers’ requests without needing legacy touchtone or menu options.

17 May 2018

News/Chatbot

Fidelity creates virtual reality chatbot

Fidelity Investments has created a virtual reality financial advisor to answer client queries using a suite of tools from Amazon Web Services.

16 May 2018

Company update/Chatbot

Thai stockmarket to launch chatbot on Facebook Messenger

The Stock Exchange of Thailand (SET) introduces SETBOT, a chatbot which can assist investors to start their investment in stocks and mutual fund, enable investors to make investment-related queries, access investment knowledge, and check their future financial planning via Facebook Messenger, during May 10-13 at its booth at Money Expo, Impact Exhibition & Convention Center, north of Bangkok.

09 May 2018

News/Chatbot

UBank enlists IBM Watson for RoboBrain assistant

Digital-only Australian bank UBank has teamed up with IBM to create a "hyper-personalised" AI-powered cognitive assistant for customer service employees.

28 March 2018

Company update/Chatbot

SimbaPay chatbot powers international remittance payments

SimbaPay – a London based digital money transfer provider – today announced the launch of an AI (Artificial Intelligence) powered chatbot service which now makes International Money Transfer (remittance) possible with only an SMS.

26 March 2018

News/Chatbot

'Alexa, Ask JPMorgan what is the target price of Facebook'

JPMorgan has introduced an Alexa skill that lets institutional clients ask Amazon's voice-activated assistant for the target price or tear sheet of a company.

26 March 2018

News/Chatbot

Savings chatbot Plum introduces ethical investment tool

British money management chatbot Plum has launched an investment tool that lets users choose where their money goes.

26 March 2018

Company update/Chatbot

Banca Transilvania to deploy Personetics chatbot

Banca Transilvania, the second largest bank in Romania, is partnering with Personetics, the leading provider of Cognitive Banking applications, to make AI-powered financial guidance an integrated part of the bank’s digital customer experience.

21 March 2018

News/Chatbot

Citi rolls out Facebook Messenger bot in Singapore

Citi has launched its first natural language chatbot for Facebook Messenger in Singapore ahead of a wider roll out around the world.

20 March 2018

Company update/Chatbot

NAB's MLC launches virtual assistant for superannuation planning

They say ‘talk is cheap’, but when it comes to the future of Aussies’ superannuation, it may be worth every cent, with MLC today launching Australia’s first superannuation virtual assistant.

16 March 2018

News/Chatbot

BMO rolls out virtual assistants for Twitter and Facebook Messenger

BMO has partnered with two tech startups to roll out chatbot service assistants for Facebook Messenger and Twitter.

15 March 2018

News/Chatbot

DKB introduces 'Herbie', the credit chatbot

Berlin-based Deutsche Kreditbank AG (DKB) is working with local startup FinReach to launch an online chatbot capable of guiding customers through the process of applying for a loan.

15 March 2018

Company update/Chatbot

SpiceFactory ships white label banking chatbot Cognito

SpiceFactory today announced the launch of Cognito, a white label chatbot platform that enables on-demand, contextual banking experiences.

14 March 2018

News/Chatbot

Singapore's OCBC establishes dedicated AI Lab

Singapore's OCBC Bank is to spend $10 million over the next three years to develop inhouse expertise in artificial intelligence with the creation of a dedicated AI division.

14 March 2018