Latest Chatbot News: Finextra Research

Dissecting AI hype and FOMO

While artificial intelligence is transforming several industries, the financial sector has a lot to learn from specific case studies in non-banking areas such as health, travel and retail. To start at the beginning, despite the term AI having been bandied about with a number of different definitions, the actual definition is simple: technology that appears intelligent.

19 August 2019

News/ai

The Future of AI: Applications for banking business transformation

While artificial intelligence has established itself as a disruptive technology for decades, AI is at the peak of the hype cycle now and banks have started to apply this technology to transform traditional models of businesses.

16 August 2019

Company update/ai

Ficanex and Ada team on AI-powered chatbot for Canadian FIs

Ficanex and Ada today announced the release of tunl.chatTM, an AI-powered chatbot that provides more than 175 financial institutions across Canada with another channel to support approximately 8 million customers.

13 August 2019

News/Chatbot

Build your own robot with speech tech from Tinkoff

Russia's Tinkoff Bank is to sell the proprietary speech recognition software behind its chatbot Oleg to corporate customers.

01 August 2019

News/Chatbot

Innovation driving digital acceleration in Latin America

Swift's Latin American Regional Conference (LARC) explored how banks in the region are looking to increase digitisation, while managing cyber and compliance challenges.

29 May 2019

Company update/Chatbot

Bank of America chatbot logs 50 million requests in first year

Bank of America today announced that its virtual assistant, Erica, is already helping more than 7 million clients stay on top of their finances through the company’s award-winning mobile app.

29 May 2019

News/devops

Live: FusionONE 2019 - day two

Welcome to Finextra’s live coverage of FusionONE 2019. The second day of the conference will tackle issues that concern the developers before breaking into streams, focusing on different products.

22 May 2019

News/devops

Live: FusionONE 2019 - day one

Welcome to Finextra’s live coverage of FusionONE 2019. This two-day event is Finastra's first major developer conference, which will see hundreds of developers from fintech companies and banks taking part in a deep dive into FusionFabric.cloud tools and infrastructure.

21 May 2019

News/Chatbot

NextGen Banking London 2019: Live blog

Welcome to Finextra’s live coverage of NextGen Banking London 2019, the one-day event which will explore how the AI revolution will permeate and disrupt the financial services industry and what role the technology will play in the future of finance.

16 May 2019

News/Chatbot

DBS retrains call centre staff for digital future

Singapore's DBS has retrained more than 500 call centre employees for the digital age, creating new roles in areas such as social media, voice biometrics and live chat.

08 May 2019

News/ai

Westpac switches on AI chatbot as productivity pressures mount

Westpac is introducing a new AI-powered chatbot to its 4.6 million digital customers as part of a programme to raise productivity and cut costs in the face of a challenging business environment.

07 May 2019

Company update/ai

AI-powered savings chatbot Plum raises $4.5 mln investment

Plum, the world’s first AI-powered personal money management chatbot has achieved 433% user growth in one year, growing from 75,000 to 400,000 users, and has attracted financing of $4.5million that brings total investment in the firm to $6.3 million.

02 May 2019

News/Chatbot

Tackling digital transformation in Nordic financial services

SWIFT's Business Forum Nordics event examined how the financial services community in the region can deliver technological innovation while managing emerging risk factors.

04 April 2019

Company update/ai

Emirates NBD’s digital bank Liv. launches chatbot powered by Kasisto’s KAI Banking

Kasisto, creators of KAI Banking, the leading conversational AI platform for finance, and Liv., the largest digital bank in the UAE, operated and managed by Emirates NBD, a leading bank in the Middle East region, today announced the launch of Olivia, Liv.’s conversational

01 April 2019

News/ai

Bank of America's Erica chatbot wins over customers

Bank of America says customers are warming to its AI-driven virtual financial assistant Erica, which has surpassed 6 million users and completed more than 35 million client requests.

25 March 2019

News/ai

Bank AI experts gather for NextGen Banking London

AI experts from Barclays, Lloyds Bank, Citibank, Santander, Westpac and State Street will take to the stage at Finextra’s NextGen Banking London conference on 16th May 2019, to stir up the debate on how artificial intelligence is impacting and reshaping financial services.

07 March 2019

News/ai

Danske Bank is using AI to predict IT breakdowns before they happen

Danske Bank is using machine learning technology from IBM for prediction and resolution of IT issues, identifying problems in advance before they impact on the customer.

04 March 2019

Company update/ai

Fidor releases chatbot with Finn AI

Fintech pioneer Fidor, a leading digital banking group is announcing its new banking chatbot, designed in collaboration with Finn AI, the world’s leading AI-powered conversational banking technology provider.

14 February 2019

News/ai

UBank launches 'digital human' home loan assistant

Australian online bank UBank is set to debut the latest member of its home loan team, Mia, a digital assistant with a human face powered by artificial intelligence technology.

11 February 2019

News/ai

NatWest Data COO: ’Overhyped’ AI must work for customers

In an interview with Finextra, NatWest chief operating officer for data and analytics, Paul Hollands, reveals that although he considers artificial intelligence to often be no more than a buzzword, the UK bank’s new data academy will let staff leverage practical technologies such as machine learning to build better services for customers.

07 February 2019