Latest Chatbot News: Finextra Research

Research/ChatbotImpact Study

AI and Cloud: The Proving Ground for Regulatory Resilience in 2024

22 December 2023 654 downloads

FactSet launches AI chatbot to drive efficient workflows for junior bankers

FactSet, a global financial digital platform and enterprise solutions provider, today announced the beta release of its latest AI advancement, FactSet Mercury, an innovative large language model-based knowledge agent to power modern digital workflows and enhance fact-based decision making.

15 December 2023

News/predictions

73% of FS execs expect GenAI to take their jobs

Almost three-quarters (73%) of executives working in financial services expect to eventually be replaced by Generative AI (GAI), according to a recently released study.

22 November 2023

Company update/markets

SIX launches bot for corporate actions data

SIX, the global financial information provider, has today launched a new tool built on its market leading corporate actions data allowing financial market professionals to ask intuitive questions relating to corporate actions events.

21 November 2023

Finextra TV/retail

The positive impact of AI on customer experience in financial services

With the shift from Google to GPT-4 for information searches, Greg Krasnov, the founder of Tonik Bank, examines AI’s growing influence on the financial industry ahead of this week's Singapore FinTech Festival. The discussion explores how banks are adopting AI, the implementation of Gen AI in customer interactions, where friction between regulation and innovation may arise, and the impact it is having on customer acquisition and credit applications.

15 November 2023

Company update/wealth

Ammonite raises £250k investment

Industrial Thought Ltd. – a group of companies focused on accelerating the future of wealth management – has announced a £250K investment in Ammonite, developers of hybrid financial advice technology. This raise comes during a period of significant economic pressures but also a period of rapid transformation for the industry, with financial advisors forced to meet a new wave of digital demands. As a result of the investment, Ammonite can speed up the pace of its development and enable more advisory firms to grow their customer base.

10 November 2023

News/retail

IBM on how banks are starting to embrace generative AI

Earlier this week, NatWest announced its collaboration with IBM to add generative AI to their chatbot Cora, making it Cora+.

10 November 2023

Company update/regulation

ICO issues enforcement notice to Snap Inc over AI chatbot failings

The Information Commissioner’s Office (ICO) has issued Snap, Inc and Snap Group Limited (Snap) with a preliminary enforcement notice over potential failure to properly assess the privacy risks posed by Snap’s generative AI chatbot ‘My AI’.

06 October 2023

Company update/retail

Eltropy and Alkami form partnership

Eltropy, the leading digital conversations platform for community financial institutions (CFIs), announced a partnership today with Alkami Technology, Inc. (Nasdaq: ALKT), a leading cloud-based digital banking solutions provider for financial institutions in the U.S.

21 August 2023

News/wholesale

BNPP SS unveils virtual agent

BNP Paribas Securities Services has announced the launch of an AI-powered virtual assistant.

21 June 2023

News/retail

Bank customers ill-served by poorly deployed chatbots - CFPB

The Consumer Financial Protection Bureau (CFPB) is monitoring banks' increasing use of AI-powered chatbots amid a surge of complaints from frustrated customers trying to receive straightforward answers from their financial institutions or raise a concern or dispute .

08 June 2023

News/retail

Digital bank One Zero to debut generative AI chatbot

Israeli digital bank One Zero is to introduce a generative AI chatbot capable of providing immediate replies to free-flowing customer queries.

06 June 2023

Company update/retail

Enacomm unveils AI-backed virtual assistant

Artificial intelligence (AI)-powered customer experience (CX) technology is ready for prime-time in financial services, at last. ENACOMM – a FinTech provider with time-honored expertise in intelligent self-service, big data and financial fraud prevention – today introduced the financial services industry to Emerie, the most advanced, accessible AI-backed Intelligent Virtual Assistant (IVA) for banking.

16 May 2023

Research/ChatbotWhite Paper

Conversational Banking 2023: How to achieve a 293% ROI with conversational AI

15 May 2023 90 downloads

News/regulation

Biden and Harris address AI regulation with BigTech CEOs

US President Joe Biden met with CEOs of several leading tech firms to discuss the dangers of rapid artificial intelligence (AI) adoption.

05 May 2023

News/devops

Jeremy Hunt dismisses AI warnings and insists UK leads the AI race

Chancellor Jeremy Hunt waved away concerns on rapid AI development at a Politico event in London on Wednesday, and insisted that the UK needs to step up in the global AI race.

21 April 2023

News/devops

AI race in full gear as Alphabet forms new AI-focused division

Alphabet Inc., Google’s parent company, is merging two AI-focused research divisions, Google Brain and DeepMind, to keep up the pace with competing AI developments.

21 April 2023

Research/Chatbot

Embracing Technology to shape the Future of Digital Banking

20 April 2023 603 downloads

News/regulation

ChatGPT's AI privacy concerns the subject of new EU taskforce

The European Data Protection Board (EDPB), a body of Europe’s national privacy watchdog, has formed a ChatGPT taskforce to establish privacy guidelines on the AI platform.

14 April 2023

Research/Chatbot

Customer Experience - Is Hyperpersonalisation the next frontier?

06 April 2023 447 downloads