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/Chatbot

FinChatBot raises £1.2 million

FinChatBot, a creator of conversational AI solutions for the financial services industry, has attracted £1.2 million from Saviu Ventures, a French investment holding company which focuses on African startups; Mauritius-based Compass Venture Capital and leading South African venture capital firm Kalon Venture Partners.

/Chatbot

United Federal Credit Union chooses Finn AI for conversational chat service

Finn AI, the world’s leading AI-powered conversational banking technology provider, today announces that United Federal Credit Union (United) has chosen Finn AI to deliver an intelligent conversational chatbot service to its nearly 200,000 members.

/payments

Telegram adds in-app payments with Ecommpay

International payment service provider and direct bank card acquirer, ECOMMPAY, has today announced its integration with Telegram, allowing users to make in-app purchases via Telegram Bots, powered by ECOMMPAY.

/Chatbot

Avaloq connects with Enterprise Bot

As the COVID-19 pandemic has led to a significant increase in customer queries globally, Avaloq’s banking and wealth management clients are to benefit from Enterprise Bot’s intuitive email and conversation solution.

/Chatbot

Abaka releases ‘plug in and play’ AI-powered chatbot products

ABAKA, the global leader in digital saving and retirement enterprise SaaS solutions, today announced the launch of a new suite of products which allow financial services firms of all sizes to ‘plug in and play’ a financial advice chatbot as a service solution.

/Chatbot

Australian fintech Effi releases SMS campaign bot for mortgage brokers

Financial technology firm Effi has announced its latest game-changer for Australia's mortgage brokers with the launch of a new tool that will dramatically reduce lead conversion times and streamline interactions with customers.

/wholesale

Nucleus Software adds loan servicing chatbot to product suite

Nucleus Software, the leading provider of lending and transaction banking solutions to the global financial services industry, announced the addition of a range of powerful new solutions to its market leading FinnOne Neo digital lending platform.

/retail

ING Direct signs with natural language AI outfit Expert Systems

Expert System today announced that ING has chosen to extend AI-based automation benefits across the organization and improve back office operations.

/retail

Fiserv adds conversational banking capabilities

Financial institutions can engage consumers in new ways with a just-launched conversational banking capability from Fiserv, Inc. (NASDAQ: FISV), a leading global provider of financial services technology solutions.

/startups

Speechmatics secures place in the ING Labs Brussels 2020 cohort

Speechmatics, the UK leader in any-context speech recognition technology, today announced its place as one of the seven scale-up companies to be part of ING Labs Brussels.

/retail

Personetics joins Avaloq.one ecosystem

Avaloq and Personetics are entering into a strategic partnership to connect Avaloq’s global banking clients with Personetic’s AI-powered personalized engagement solutions.

/ai

Active.Ai app comes to Finastra FusionStore

Finastra customers can now consume Active.Ai’s conversational AI retail banking app via the FusionStore.

/Chatbot

Tokyo Stock Exchange starts proof-of-concept testing of Symphony bot

Tokyo Stock Exchange, Inc. (TSE) uses TDnet to distribute timely disclosure releases from listed companies.

/ai

Desjardins enters multi-year contract with behavioural analytics firm exagens

Desjardins Group has selected Montreal-based exagens and its award-winning behavioral banking platform to further enrich the digital experience it provides members.

/ai

Ficanex and Ada team on AI-powered chatbot for Canadian FIs

Ficanex and Ada today announced the release of tunl.chatTM, an AI-powered chatbot that provides more than 175 financial institutions across Canada with another channel to support approximately 8 million customers.

/Chatbot

Bank of America chatbot logs 50 million requests in first year

Bank of America today announced that its virtual assistant, Erica, is already helping more than 7 million clients stay on top of their finances through the company’s award-winning mobile app.

/ai

AI-powered savings chatbot Plum raises $4.5 mln investment

Plum, the world’s first AI-powered personal money management chatbot has achieved 433% user growth in one year, growing from 75,000 to 400,000 users, and has attracted financing of $4.5million that brings total investment in the firm to $6.3 million.

/ai

Emirates NBD’s digital bank Liv. launches chatbot powered by Kasisto’s KAI Banking

Kasisto, creators of KAI Banking, the leading conversational AI platform for finance, and Liv., the largest digital bank in the UAE, operated and managed by Emirates NBD, a leading bank in the Middle East region, today announced the launch of Olivia, Liv.’s conversational

/ai

Fidor releases chatbot with Finn AI

Fintech pioneer Fidor, a leading digital banking group is announcing its new banking chatbot, designed in collaboration with Finn AI, the world’s leading AI-powered conversational banking technology provider.

/ai

Ingenico launches IBM Watson-enabled chatbot

Ingenico Group, the global leader in seamless payment, launched its innovative payment-enabled chatbot, which uses natural language processing (NLP) from IBM Watson to create a smooth customer experience.

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