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US Bank introduces Spanish-speaking virtual assistant in mobile app

U.S. Bank is the first financial institution in the United States to offer an experience Spanish-speaking customers have never had before: the ability to bank via mobile app in their preferred language – just by speaking it.

/payments

Chat commerce vendor Clickatell secures $91 million in Series C funding

Clickatell, the CPaaS innovator and Chat Commerce leader, today announces it has secured $91 million in their Series C round.

/retail

IBM and TD Securities collaborate on use of AI in precious metals biz

Investors looking to diversify their portfolios and coin collectors looking to add a new treasure to their collection are familiar with the benefits and value that precious metals can offer.

/retail

VTB's voice assistant is now available in Alisa from Yandex

The voice assistant "Alisa" from Yandex now has a voice assistant for VTB.

/retail

Gila adds Kasisto bot to digital toolkit

Glia, a leading provider of Digital Customer Service, has partnered with Kasisto, creators of KAI, a leading digital experience platform for the financial services industry.

/retail

Synechron and Kasisto forge conversational commerce partnership

Synechron Inc., a leading digital transformation consulting firm focused exclusively on the financial services industry, and Kasisto, the creators of KAI, the leading digital experience platform for the financial services industry, have partnered to deliver superior, future-forward client engagement solutions for financial institutions across the globe.

/retail

VTB supports 150,000 customers using voice assistant

Since launching in February, the VTB voice assistant has consulted more than 150,000 users of the VTB Online application, answering some 200,000 questions.

/retail

TimeTrade SilverCloud and Kasisto to birth new digital assistant for financial firms

TimeTrade SilverCloud, an industry-leading provider of customer engagement solutions, and Kasisto, creators of KAI, the leading digital experience platform for the financial services industry, have partnered to deliver a content-enabled digital assistant that navigates the intricacies of natural language and responds with applicable, current information, providing a more engaging, self-service experience for financial institutions.

/startups

Econans raises funds for financial advice bot

Econans is a software developer that provides self-service facilities for simulation and automated advice on personal finances.

/retail

UK shoppers struggle to be understood by chatbots

Lucidworks, provider of the Connected Experience Cloud, shared results from a survey of 800 respondents about shopper behaviour and preferences in the U.K. and U.S.

/markets

Horizon Software to launch chatbots with Terranoha AI

Horizon Software, a leading provider of electronic trading solutions and algorithmic technology, announce today their partnership with Terranoha, a unique AI platform, to integrate Robotic Process Automation (RPA) solutions into its financial system in order to digitize and automate communication to clients and accelerate digital transformation.

/retail

Finn AI adds three new chatbot service levels

Finn AI, the leading provider of conversational AI for banks, today announces three new chatbot service Levels, each built on the same AI foundation, designed to let banks and credit unions choose an optimal path for delivering AI enhanced experiences to their customers and members.

/Chatbot

TwinStar Credit Union to deploy Posh chatbot

Posh Technologies today announced that it has partnered with Glia, a leading provider of Digital Customer Service, to provide TwinStar Credit Union with the ability to better serve their members in a digital world.

/retail

Truliant Federal Credit Union invests in Posh Technologies

Truliant Federal Credit Union announced today an investment in Posh Technologies, a Boston-based fintech company. Posh will deploy its full conversational AI product suite to support Truliant’s banking ecosystem.

/Chatbot

Grid Dynamics ships AI-based chatbot for mobile banking apps

Grid Dynamics Holdings, Inc. (Nasdaq: GDYN) (“Grid Dynamics”), a global provider of digital transformation consulting and development services, has launched a powerful new digital banking assistant solution.

/retail

Best Innovation Group upgrades three more credit unions to conversational chat platform

Best Innovation Group (BIG), a technology and financial services innovator, is excited to announce that three more of its credit union partners have received certifications for conversational banking applications hosted on BIG’s FIVE Conversational Banking Platform.

/retail

Tinkoff integrates voice chatbot Oleg into Clubhouse

Tinkoff has integrated its assistant Oleg into Clubhouse, making it the first voice assistant, speech recognition and synthesis solution available in this audio-chat social network.

/payments

ADP releases chat-based payroll interface

As small businesses navigate their path forward, the demand for efficient technologies that cut costs and save time has never been greater.

/retail

NCR to embed conversational AI with Kasisto

Kasisto, creators of the leading digital experience platform for the financial services industry today announced they are integrating Kasisto’s consumer banking virtual assistant (KCB) and its KAI platform, into NCR Digital Banking technology.

/Chatbot

FinChatBot raises £1.2 million

FinChatBot, a creator of conversational AI solutions for the financial services industry, has attracted £1.2 million from Saviu Ventures, a French investment holding company which focuses on African startups; Mauritius-based Compass Venture Capital and leading South African venture capital firm Kalon Venture Partners.

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