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/ai

Tonik Bank enlists Gupshup for GenAI chatbot

Gupshup, the world’s leading Conversation Cloud has announced its partnership with Tonik Bank, the first digital-only neobank in the Philippines, to develop a state-of-the-art Generative AI chatbot for Tonik’s mobile app.

/ai

Virgin Money expands use of AI-powered assistant

Virgin Money’s AI-powered virtual assistant, Redi, is being expanded to more customers, having already supported over one million conversations since its launch in March 2023.

/ai

NCino unveils AI-powered Banking Advisor

nCino, Inc. (NASDAQ: NCNO), a pioneer in cloud banking for the global financial services industry, today made generally available its new artificial intelligence (AI) solution, Banking Advisor.

/retail

BofA's Erica hits two billion interactions

More than 2 billion since 2018. That’s how many interactions Bank of America clients have had with Erica®, the most advanced and first widely available virtual financial assistant, since it launched.

/retail

GFT taps Google for GenAI assistant

Projections show that the global AI adoption rate could grow as much as 40% between 2023 and 2030.

/regulation

Themis launches AI-powered bot on AML platform

Themis continues to lead in applying innovative technology to the fight against financial crime, with the launch of a cutting-edge, AI-powered chatbot integration for its AML/KYC Platform.

/security

Fingerprints releases reusable enrollment device for biometric payment cards

World-leading biometrics company Fingerprint Cards AB (Fingerprints™) today announces the launch of Smart´Nroll, a simple and reusable enrollment device for biometric payment cards.

/wholesale

FactSet launches AI chatbot to drive efficient workflows for junior bankers

FactSet, a global financial digital platform and enterprise solutions provider, today announced the beta release of its latest AI advancement, FactSet Mercury, an innovative large language model-based knowledge agent to power modern digital workflows and enhance fact-based decision making.

/markets

SIX launches bot for corporate actions data

SIX, the global financial information provider, has today launched a new tool built on its market leading corporate actions data allowing financial market professionals to ask intuitive questions relating to corporate actions events.

/wealth

Ammonite raises £250k investment

Industrial Thought Ltd. – a group of companies focused on accelerating the future of wealth management – has announced a £250K investment in Ammonite, developers of hybrid financial advice technology. This raise comes during a period of significant economic pressures but also a period of rapid transformation for the industry, with financial advisors forced to meet a new wave of digital demands. As a result of the investment, Ammonite can speed up the pace of its development and enable more advisory firms to grow their customer base.

/regulation

ICO issues enforcement notice to Snap Inc over AI chatbot failings

The Information Commissioner’s Office (ICO) has issued Snap, Inc and Snap Group Limited (Snap) with a preliminary enforcement notice over potential failure to properly assess the privacy risks posed by Snap’s generative AI chatbot ‘My AI’.

/retail

Eltropy and Alkami form partnership

Eltropy, the leading digital conversations platform for community financial institutions (CFIs), announced a partnership today with Alkami Technology, Inc. (Nasdaq: ALKT), a leading cloud-based digital banking solutions provider for financial institutions in the U.S.

/retail

Enacomm unveils AI-backed virtual assistant

Artificial intelligence (AI)-powered customer experience (CX) technology is ready for prime-time in financial services, at last. ENACOMM – a FinTech provider with time-honored expertise in intelligent self-service, big data and financial fraud prevention – today introduced the financial services industry to Emerie, the most advanced, accessible AI-backed Intelligent Virtual Assistant (IVA) for banking.

/retail

BMO partners Agent IQ to boost digital communications

Agent IQ, a provider of digital customer engagement solutions specializing in making financial services more personal again, announced today its partnership with BMO and the bank's adoption of Lynq™, its easy-to-use, secure chat platform that digitally connects customers with bankers in real time.

/retail

Clinc's virtual assistant integrates with Finastra Fusion

Finastra today announced that Clinc, the leading conversational AI specialist serving global financial institutions, will deliver its Virtual Banking Assistant technology fully integrated within Finastra’s Fusion Digital Banking platform.

/wealth

Tifin launches AI-powered investing assistant

Tifin, the fintech platform known for Magnifi, it’s award-winning investment marketplace, today announced the launch of their new premium subscription Magnifi Personal, aimed at helping investors without enough time or knowledge to build and grow their portfolios with intelligence.

/wealth

Truist launches AI-enhanced virtual assistant

Truist Financial Corporation ( NYSE: TFC), today announced the launch of Truist Assist in its mobile banking app and online banking platform for personal banking (retail and wealth) clients.

/retail

Glia launches virtual assistants

Glia, the leading provider of Digital Customer Service (DCS), today announced Glia Virtual Assistants (GVAs) to help companies improve resolution times and lower costs while providing seamless customer experiences that blend virtual and human guidance.

/retail

Glia buys Finn AI

Glia, the leading provider of Digital Customer Service, has acquired Finn AI, the premier AI-powered chatbot platform for banks and credit unions.

/retail

Tifin introduces conversational AI for investing

TIFIN, a fintech platform using artificial intelligence (AI) and investment-driven personalization to shape the future of investor experiences, today announced the launch of their new Magnifi Mentor capability.

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