Cards

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China UnionPay overtakes Visa as world's biggest card scheme

China UnionPay has overtaken Visa as the world's largest payments card scheme, according to Retail Banking Research (RBR).

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More tech woes for CBA: ATMs, eftpos and call centres hit

Commonwealth Bank of Australia (CBA) has once again been hit by IT problems, leaving customers unable to use ATMs, point-of-sale terminals and call centres.

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Customer experience

Jane Hanson, head of customer experience at HSBC, talks with Finextra about how the bank is involving their client base in improving the overall customer service and management.

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The evolution of branch banking

Steve O'Neill, head of branch marketing at HSBC, talks with Finextra about how the branch still has a place in the future of retail banking.

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Americans trust Visa over Apple for m-payments

Technology firms looking to take a slice of the mobile payments pie, such as Apple and Google, still have a long way to go before Americans trust them as much as more traditional players like Visa, according to a survey from Ogilvy & Mather.

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HSBC sells US card business to Capital One

HSBC has agreed the sale of its US card and retail services business to Capital One for a premium of approximately $2.6 billion.

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Visa cites m-payments as it pushes US to EMV

Visa has signalled its determination to push the United States into abandoning mag-stripe cards in favour of EMV chip technology; a move it says will not only improve security but accelerate the adoption of contactless mobile payments.

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Japanese Citi card customers hit by data theft

Crooks have stolen and sold the personal information of over 90,000 Japanese Citi credit card holders.

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Free coffee up for grabs in social payments experiment

An American mobile application consultant has launched an experiment that lets people download a picture of his Starbucks card to their phones and buy coffee with it.