Call centres

283 articles tagged with this keyword

/Call centres

R&SA to outsource 1200 admin and processing jobs to India

Royal & SunAlliance (R&SA) has announced that it is transfer 1200 staff to India, which will save it over £10 millon ($18m) a year.

/Call centres

Increase in UK call centre jobs

Despite concerns about the offshoring of jobs to cheaper overseas locations, staff numbers continue to rise in UK call centres according to the latest annual survey by research firm Incomes Data Services.

/Call centres

Retail financial IT budgets and staffing primed for growth

Retail financial institutions are preparing to increase their spending on technology and IT staff in the coming year in an effort to meet the rising expectations and demands of customers and regulators.