Call centres

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/Call centres

Crescent Wealth chooses NewVoiceMedia call centre tech

NewVoiceMedia, a global provider of cloud technology which helps businesses sell more, serve better and grow faster, today announced that Crescent Wealth has transformed its customer experience with its ContactWorld for Service solution.

/Call centres

Tsys buys out partner in Emea JV

Tsys (TSS) today announced that it has acquired — from The Merchants Group Limited (a Dimension Data company) — the remaining 45-percent ownership share in its TSYS Managed Services EMEA joint venture.

/Call centres

Standard Life and ING tap IBM for predictive analytics

IBM (NYSE: IBM) today announced that Standard Life, an investment company with over 190 years' experience, is personalizing financial services capabilities to each of its 3.8 million UK customers.

/Call centres

First Direct and HSBC launch sign language video service

HSBC and first direct are launching a British Sign Language Video Relay Service (VRS) in the UK.

/Call centres

Customer service bot startup Digital genius raises $4.1 million

DigitalGenius, the Level39 member which delivers an automated customer service platform based on AI and NLP, has raised $4.1 million from a group of institutional investors to broaden the adoption of its customer service bots.

/Call centres

Redi introduces call centre service

Redi Enterprise Development, Inc. (REDi), a leading provider of automated risk management services for financial institutions, recently launched its new live call center service for banks and credit unions, providing comprehensive customer support 24/7.

/Call centres

Pindrop launches IVR fraud protection platform

Pindrop, the pioneer in voice-fraud prevention and authentication, today launched IVR Anti-Fraud, making Pindrop the first and only company to offer comprehensive call centre fraud detection to all customer voice channel interactions.

/Call centres

Atom Selects Genesys customer contact platform

Genesys, the market leader in omnichannel customer experience and contact centre solutions, and Atom – the challenger aiming to be the UK’s first bank designed for digital – are partnering to provide Atom’s customer service solution.

/Call centres

Mplsystems analytics automate contact centre chatter from new bank channels

mplsystems, the UK-based multi-channel customer contact technology specialist, has launched intelligentResponse - the first automated response solution to help financial services firms’ contact centres handle the anticipated flood of incoming text messages caused by the growth in mobile apps, social media, web chat and email channels.

/Call centres

Syntec partners Worldpay for CardEasy phone payment processing

Worldpay, a global leader in payment processing, risk and alternative payments, and Syntec, a leading cloud call centre management service provider, have agreed a global partnership which will enable businesses to accept telephone card payments securely without compromising end-user experience.

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