Branch banking

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/retail

Ondato launches virtual branch service

Ondato,​​ a KYC and AML company that provides video-based ID verification systems to banks as part of its technology, today launches a virtual branch service solution that enables physical, digital and hybrid banks to provide customers with virtual face-to-face appointments

MPs call for 'Big Bang' to free up challenger banks

/regulation

MPs call for 'Big Bang' to free up challenger banks

The UK should broaden its open banking model to accelerate the growth of fintech as part of a wider new financial services "Big Bang", according to a group of MPs.

Barclays closes more branches

/retail

Barclays closes more branches

Barclays has marked another 18 branches for closure, bringing the total number of sites shuttered this year to 178.

/retail

First Tech Federal Credit Union digitises banking processes with Zebra

Zebra Technologies, an innovator at the front line of business with solutions and partners that deliver a performance edge, today announced First Tech Federal Credit Union (First Tech) has selected Reflexis for Banking to increase staff effectiveness and productivity and to elevate customer service.

Lloyds to shut another 66 branches

/retail

Lloyds to shut another 66 branches

Lloyds Banking Group has identified another 66 branches for closure over the next few months.

AIB makes u-turn on decision to scrap ATMs following backlash

/payments

AIB makes u-turn on decision to scrap ATMs following backlash

In a media release circulated by Paddy McDonnell, head of media relations for AIB, the bank announced it will retain its 170-strong branch network and will not remove cash services from 70 of its branches - a reversal on its announcement earlier this week.

Ireland's AIB to scrap ATMs at 70 branches

/retail

Ireland's AIB to scrap ATMs at 70 branches

Irish high street bank AIB is set to discontinue cash services at 70 of its branches in a move that has caused an outcry in rural Ireland.

Metro Bank ‘magic money machines’ help raise cash for Kidscan

/retail

Metro Bank ‘magic money machines’ help raise cash for Kidscan

Metro Bank’s in-branch free coin counting service that allows customers to donate non-sterling coins to charity has raised over £15k for children’s cancer charity Kidscan.

Barclays to close more branches

/retail

Barclays to close more branches

Barclays bank has revealed 15 new branch closures, on top of the 13 it confirmed in March, 27 in May, and 29 in June - all of which are set to shut this year.

/people

Innovate Finance chair Louise Smith to join OneBanks HUB board

OneBanks Hub, the shared branch banking innovator, has made two key appointments to its leadership team as it prepares to scale up to a national roll-out of its kiosks later this year.

FCA proposes tougher standards over branch closures

/regulation

FCA proposes tougher standards over branch closures

The Financial Conduct Authority is planning tougher curbs on bank branch closures, warning that some banks and building societies are not currently doing enough to properly understand the impact of shutdowns on local communities.

Nationwide kicks against branch closure trend

/retail

Nationwide kicks against branch closure trend

As other lenders retreat from the high street, Nationwide Building Society has pledged that it will not leave any town or city in which it is based without a branch until at least 2024.

Barclays accelerates retreat from the high street

/retail

Barclays accelerates retreat from the high street

Barclays Bank is adding to a wave of branch closures across the UK, announcing plans to shut an additional 27 sites this year

Lloyds takes the axe to more branches

/retail

Lloyds takes the axe to more branches

Lloyds Banking Group is to axe a further 28 bank branches, just two months after the bank announced the closure of 60 branches

/retail

Chase to double commitment to new branch openings in Washington DC region

On Monday, JPMorgan Chase cut the ribbon to its newly renovated regional headquarters, the Bowen Building at 875 15th St. NW at the corner of McPherson Square in Washington D.C.

Santander cuts branch opening times; moves to appointment-only model in late afternoon

/retail

Santander cuts branch opening times; moves to appointment-only model in late afternoon

Santander is lopping an hour off the opening time of hundreds of its branches, admitting customers only for pre-booked appointments in the late afternoon.

Newcastle Building Society installs technology to serve customers of shuttered bank branches

/retail

Newcastle Building Society installs technology to serve customers of shuttered bank branches

Newcastle Building Society is responding to the rising tide of branch closures by installing technology to that will enable personal and business customers of all major banks to withdraw cash and deposit notes and coins through the Society’s network of high street branches.

/inclusion

Wells Fargo partners Operation Hope on financial inclusion

Wells Fargo and Operation HOPE, Inc., a national non-profit dedicated to financial empowerment for underserved communities, today announced plans to introduce HOPE Inside centers in 20 markets that will serve as many as 150 Wells Fargo branches and their surrounding communities across the United States by the end of 2023.

/retail

BBVA closes a deal with Merlin to buy back 662 branches

BBVA has exercised its right of first refusal to buy back 662 branches, which it sold between 2009 and 2010 under a sale and lease back agreement to Tree Inversiones Inmobiliarias (currently owned by Merlin).

Lloyds axes another 60 branches

/retail

Lloyds axes another 60 branches

Lloyds Banking Group is shutting another 60 branches, once again citing customer migration to digital channels.

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